Aydlett Insurance Agency N Croatan Hwy, Kill Devil Hills

Aydlett Insurance has been handling my car and homeowners insurance for around 10 years now. They make sure I get the best coverage for the money and take time to explain coverage details. Great local family owned business!

Miss Autumn @ Aydlett Insurance thinks bc she's been in the business so very long because she is older that she can talk however she wants and accuse people of being rude when she's the mean one. We sent in a request for Evidence of Insurance 2 days ago, followed up today. She told me she'd been working with someone last month and this and that and she goes on and on complaining and telling her stories which I really didn't care much for. I called to get the EOI that I requested from her two days ago which she said she never received so I sent her another request. She called back, again, telling her stories about how she'd never met the client and she doesn't do business like that. Well, honestly I don't really care, all I need and my purpose is to get the EOI so we can close the loan for the Customer. It's her business if she wants to call the customer or meet them or whatever then that's her choice. Then she talked over me, got loud on the phone and hung up. So who's rude now? Gosh, this is 2019, please get out of your shell and be more diverse. Maybe you live in a small town and you think this is how you can talk to people because you're older? Well, listen lady, you won't be getting any business talking to people like that. This is a new generation. No need to get loud or yell on the phone then hang up so you are the only person who gets the last words before rudely disconnect with the other person on the phone! If this is how you guys do business, no one will give you referrals. Especially not Lenders.

Great business,they handle all my insurance. I would trust them with my life.

Aydlett Insurance has been serving the Outer Banks for over 20 years. Friendly, helpful family business. I highly recommend them for your commercial, home, rental property and auto insurance needs!

Initially, everyone was pleasant, including Autumn (boy was I in for a surprise) - understandable as they were getting my business. Trouble started when Michael quoted me a price of car insurance back in early 2011 - and I paid the full amount for 6 months of coverage then and there. HOWEVER - my insurance was CANCELLED a few weeks later after the insurance company realized they had misquoted me and I owed more on my policy (I had paid $300 something, and they had said I owed $100 more). I did not receive ONE phone call, email, or letter from the insurance company or Aydlette Insurance. In a small town, I would have hoped that my agent would call me and say "Hey - we misquoted you a price, so don't forget that you owe more or else your insurance will be cancelled." Not only did I not receive that, when I called their office to ask why I had heard nothing from them, I received nothing less than a screaming lecture from Autumn Melson. She treated me like I was a delinquent teenager and accused me of not paying my bills. She literally SCREAMED at me, upset because I was frustrated that I hadn't received any notification of a cancelled car insurance policy and blamed her company for not notifying me. I promptly took my business elsewhere and have recommended that all others do so too.

Great service, very friendly and on top of their work! Bonus, family owned business!