AutoNation Acura South Bay Crenshaw Blvd, Torrance

Garry Arsenault was a great person to work with. Due to work circumstances, I gave Garry a late notice that I was on my way to purchase the vehicle. Garry came to work on his day off, had the vehicle washed and cleaned, full of gas and ready for our arrival. Despite the 2.5 wait for finance, Garry’s customer service skills pulled off a five star experience. Thank you Garry, keep up the good work!

Steve did a great job of assisting us this past weekend. Given the time allotted to service our car, he was on-point with the service we needed and explained required future service. He also was true to the amount of time he stated they would need to complete our service. Great job Steve! During this visit my husband and I spoke about why, even though we moved 85 miles away, we continue to service our vehicle at Acura South Bay. The service we receive along with those customer friendly coupons are unparalleled to the service providers in our immediate area. As long as we continue to receive great service at reasonable prices, we will continue to drive to Acura South Bay. Thank you so much!

I live in Las Vegas and I contacted this dealership because they had an used BMW X5 that was perfect for me. They drove the vehicle to my mother-in-laws house so she can look and test drive. I was super grateful for them going out of their way. Once I informed them I would be financing outside of the building their demeanor changed. They kept offering me their finance when they couldn’t beat what I was offered and they told me that. At that point the lack of professionalism, lack of communication, and basically lack of respect started. This comes from the sales person, both finance managers, and one sales manager. Once I settled with my credit union and they mailed the check I had to come to my local BMW dealership to sign papers (this was 4 days after the initial contact). When I went to sign the paperwork they sent the wrong purchase agreement, they had the wrong address, and they wouldn’t ship me my car until they had this paperwork. When the local dealership called to tell them they had the wrong information the finance manager tried to tell them it was my fault…when I sent them a picture of my Nevada ID and Insurance company they couldn’t get it right. The next day I called to see if they shipped me my car (which I paid for shipping) they proceeded to tell me because they didn’t have paperwork they wouldn’t ship it. At that point I demanded they shipped my car because they had the check and THEY were the ones that sent the incorrect paperwork. I received a phone call about an hour later and said they shipped my car. I asked for tracking information and they said they didn’t have that. Fast forward 2 days later I called to see if they knew where my car was and they said they had no idea. This was 11 am on a Monday. They said they would call me back. I waited and waited. I called back around 4 pm that day and asked where my car was and they said they were trying to find it. Long story short it was the worst experience of my life purchasing a car and the rudest people I’ve ever dealt with.

Kelly was the most attentive representative I've ever come across! Always making sure I understood what was happening with my car, always happy to answer my questions and had a positive attitude throughout. My car seems to be in good shape after picking it up... but I know that if there are ever any issues, South Bay Acura will make it right!

I had my car repaired recently and the service was great. They have a comfortable waiting area that allowed me to relax while i waited for my car to be fixed. Antonio was the service guy behind the desk who did a great job of checking me in, checking me out, and also kept me updated with the progress of my car, assuring it would be ready by the end of the day.

I've purchased many cars over the years, and this was one of the most enjoyable experiences I've ever had. No pressure salespeople, and we got a fair price on our used car. A model for how a car dealer should operate! Just the best.

I 've always have had a good experience at Acura South Bay. Kelly is my go-to guy at Acura. He always assesses my needs and communicates well accurate expectations. I can tell he tries his best and more importantly, gets the job done. Always has a great attitude!

We love our new Acura. Olajuwon was extremely helpful getting us the exact car we wanted and made the whole process very enjoyable. 5 stars to him and the whole team there. I would highly recommend Acura South Bay to anyone looking to buy a car.

Great service. I was explained everything clearly upfront and the car was ready when they said it would. The two me members of the staff I talked to where super helpful and polite. It was my first time here and I will come back .

We've had our Acura serviced here since we moved to LA in 2017. Mostly routine maintenance, plus one significant suspension repair as well. The service is thorough, prompt, and friendly. No complaints.

Southbay Acura is a wonderful place to get your car serviced and to purchase parts. My new service guy is Steve who has been there for a while. He is knowledgeable and gives you the honest truth. My new friend Joe in the parts dept is awesome, he definitely goes above snd beyond!!!

I have been patronizing Acura South Bay for maintenance of my Acura for the past 3 years and always receive great service. They are always on time for my appointment so I typically just wait in the waiting room until my vehicle is ready. They have free wifi, coffee, snacks and a vending machine. Otherwise there's a Starbucks across the street. Wait times are 2 to 3 hours so I bring my laptop and work. Throughout the wait they keep me posted on their progress, this last visit the technician texted me a video he recorded of the undercarriage of my vehicle. Transparency throughout the entire process.

AutoNation Acura South Bay always do there best to fix my car RLX. Explain everything by detail never have a problem with them. Great costumer services I really recommend this place to get service with them. I'm a happy costumer all the time.. Thank you Kelly for always doing you best.

One of the best experiences I have ever had in my life! Very professional team that do not force anything on you. You will not feel pushed or pressured to buy. Everything from the sales team, service team and management feels like your getting a VIP experience! Thank you again Acura!

Called last Saturday to schedule a recall service for my wife's 2019 ILX. When I scheduled the appointment, I was told the part would be ordered and they'd have a loaner vehicle for me. I called later in the week to confirm that a loaner would be available for me, and nobody ever got back to me with an answer. I arrived at my 9:30am appointment this morning and sat in the car for thirty minutes without being greeted. It wasn't until I actually walked into the building and asked for help that someone was able to assist me. Once I sat down with the advisor, I was informed that a) they didn't have the part and b) even if they did, there wasn't going to be a loaner vehicle for me. This was a complete waste of time. When you call their service center, you're not actually calling their location, you're speaking with someone at a call center in Nevada. This is the price you pay for working with a big auto group like AutoNation. The people you speak to over the phone aren't even in the same state as the dealership and are not in tune at all with the service and parts center. Have an appointment now at Cerritos Acura to get this recall service taken care of. Their service can't be worse than what I received here.

Gabbie was very accommodating to our needs when it came to servicing our vehicle. Her constant communication with us and explanation of the repairs was fantastic. We hope to work with her again in the future.

I am unhappy with the poor customer service I am receiving at Southbay Acura in the service department right now. I took my car in on Wednesday to have my rear tire checked and found out a lug nut piece needs to be replaced. My advisor Antonio said it was too late to order the part that day and he would do it first thing in the morning and he would give me a call the next day to give me an update which he didn’t so I called and of course left a message, no response. Called again on this morning, no response from him. Finally I called back again as it’s getting late in the day and demanded to speak to someone as I’m getting upset. Antonio gets on the phone and proceeds to tell me he was too busy to check his messages but my car “should” be ready today with no apologies or anything. I don’t feel like my business is appreciated here which by the way I bring my car here for every service it’s suppose to have so next time I will go out of my way to another Acura dealership to be treated better than this. Thanks Antonio…

Purchased a new car from AutoNation Acura, with sales rep Min Cho along with the help of the GM. Very helpful and smooth process. Seemless paperwork, and excellent guidance of the car's features. Second purchase of a new MDX at this dealership. Great service department with top knotch Kelly my service manager. Thank you!

Great staffs, the staffs keep you updated on your car repair process which is very important. Over priced like all dealership. Overall service is great.

Auto Nation was very professional. I shopped around and they definitely had the best price for the best valued vehicle I was looking for. I am extremely happy with my purchase.

I emailed Alex Vicencio on March 18th about a vehicle in stock. I let him know that I would check my schedule. He said let me know so I can get the paperwork ready and can you finalize this weekend. At this point I have not even seen the vehicle. Very unprofessional and pushy sales tactics.I also asked if I could get an appraisal for my current vehicle.On March 19th I received an email from Omid Taheri stating that my vehicle came in at $28000. I had received an offer from Autonation for $29,133.When I brought this to his attention he checked into it.Stating that he saw multiple offers on the vehicle.Something that is not true.He thought that he could just give me a lowball offer before looking into it. Something that I just don’t understand. Very unprofessional business practices.On March 20th I received an email from Alex Vicencio stating that the vehicle would be sold this weekend.This is a basic pushy sales tactic to try to get me to come in to the dealership when I don’t have the time.I would expect more of a professional attitude from this dealership.On March 22nd I received an Email from Alex stating that the vehicle is still available. Thats funny the previous Email stated that it would be sold over the weekend.His bad sales tactics backfired on him with his comment that it would be sold over the weekend.I also asked for an out the door offer on the vehicle. I asked about the $8.75 tire fee. This is a One time State fee charged on new tires.State code section 42885 (b)(3). Not to be charged on used tires.I have not heard back from them since I asked this question. I understand that it’s only $8.75 but if you figure that they charge this fee on every vehicle that they sell with used tires it adds up. If you were charged this fee on a used vehicle you could be entitled to a refund of the full purchase price of the vehicle.Contact someone in the legal field that handles these matters. The unfortunate part is that this vehicle is still on the lot for sale. I don’t feel comfortable doing business Autonation Acura South Bay.

Whatever you do don’t choose Acura, it has been a nightmare for me. I bought a new2022 tlx in March 2022. They agreed to register the car in texas since I was moving there the next month. Not only did they take the 300 but never registered it. When I tried to register it myself the DMV asked for the title. I called the lending co and they said they have called Acura for 3 months trying to get the title and my paperwork including the contract and cannot get a call back from Acura. So they sell u the car and don’t follow up with any of the paperwork in any way. I’ve spoken weekly to each of the sales managers and the financial manager at Acura. They say they are working on it but nothing happens. I can’t register my car and now can’t get a Texas drivers license. Everyday now I’m calling , nothing changes. How do people run a business like this???

Kelly Gilbertson has exceptional customer service skills and is very knowledgeable about Acura car care maintenance. He’s upfront and explains everything in detail.

Kelly has always take care of my car, I trust his judgment. When I leave the shop I am confident he did his best and going the extra mile for me and my car needs.

Kelly was friendly, knowledgeable, and professional. He explained all aspects of work and was totally honest. The waiting area was clean anc comfortable.

Steve is always excellent as the service advisor I count on to keep my two Acuras running smoothly! I can always get the service needed timely.

I had really good experience at southbay acura, the business but much much greater experience meeting a great person in meeting Kelly Gilbertson , Kelly went above and beyond to ensure my experience would be great. Thank you Kelly...thanks southbay acura.

Kelly and the Acura team reminded me of what FULL SERVICE was. Explanation of services offered required and provided. I will always come to. Southbay Acura for future work Thx

Came to this dealership 3 Fridays ago to look at a TL for my Girlfriend. Omid Taheri was who we dealt with initially. He showed us the vehicle, let us take our time with it. Eventually my Girlfriend decided she didn't like it due to the color and not liking the grill design/rear design on the 4th Gen TL. Never at any time did Omid pressure us or make us feel bothered while checking it out. He was also very knowledgeable about the questions that I asked. Eventually we agreed to see if another vehicle that was closer to what she liked popped up soon. Again, no issues on Omid's end, everything was very pleasant from beginning to end. 6 Days later we were looking around and happened to catch that they happened to take in another TL that was in a color, and the generation of TL that she was visually liked. We reserved it so we could come check it out, and this time we dealt with Kellie Davis. She got held up a little due to the shop wrapping up a small fix on the vehicle, no big deal and we were able to see the car pretty fast. She was just as pleasant to deal with as Omid, nice, and didn't make us feel pressured or anything out of the ordinary. Eventually my Girlfriend said she was happy with the car, so we went in, got the paperwork going and just had to wait to wrap that up. Omid is their Finance Manager so we saw him again at that time, and everything was very pleasant with him as well this time. Ran through the paperwork fast, asked the usual questions, and got us on our way. I don't believe the entire transaction could have gone any better for a car purchase, I've got nothing but good things to say about both of these Employees.

Not a pleasant experience for this visit. Service advisor neglected to notify me in the lounge area when SUV will be ready in about 1.5 hours. After a 3-hour period, I purposely went to parking lot and noticed vehicle servicing was completed . Service advisor noticed my annoyance of having wait an extra 1.5 hours and he delivered paperwork to the cashier without talking to me about condition of tires/recommended next service. The cashier had to explained them, which is very unusual. Service advisor knew exactly what he did to earn my less than satisfaction experience.

I am always amazed at the friendliness at this dealer. They always make sure your vehicle is serviced, washed and that you are satisfied. Kelly goes out of his way to make sure you are completely satisfied with your services. Thank you!

Had an appointment early in the morning, as soon as I pulled in I was greeted by Antonio. He took very good care of what I needed done that day, and gave me accurate timing of when they would be done. Highly recommend!

Would love to give this dealership an A+, but have settled for an A. I bought a used American car at this Acura place, priced well and given some maintenance such as new brakes and wipers and such. Salesman Tony was great, along with everyone else I met, especially the service fellows. I noticed the rear wiper blade needed replacement and the front plate hadn't been attached. They immediately agreed to take care of it at no charge. In other words, very professional. (You expect that when they sell $50K plus cars.) The only knock -- it took 4.5 hours to complete the sale. At first I was frustrated, but then learned they were shorthanded that day. (True of many businesses, unfortunately.) So, my downgrade from A+ to a mere A is because managing a customer's expectations is too important to ignore. Someone should have explained the upcoming delays and my experience would have been better. Never drove an Acura, but the dealership is top notch.

Straight up no haggle prices on very clean low mile cars. Finance manager was a little pushy on adding the extra dealer options and wasn't too happy when I didn't add it but, overall it was a very smooth buying experience.

Since Ive owned my 2019 Acura MDX, Steve has provided stellar service each and every time with great communication, top notch service and fast turnaround. Cant ask for anything more!

I took my vehicle here for a recall repair and an oil change. They were unable to complete the repair due to a faulty PCM on my vehicle, and eventually had to order the PCM and replaced it free of charge. When I was picking up my car I noticed a small dent near the roof that I had not noticed before and I suspected that the dent occurred while my car was there. The service manager Kelly wasn’t there at the time so a service writer took pictures and said Kelly would follow up with me. The next day Kelly promptly followed up with me and offered to meet with me and to show me video of my car during arrival so we could confirm the delivery state of my vehicle. Upon review of the video it was difficult to see if the dent was there or not, so we agreed to each pay half for someone to come and repair the dent. The next day Kelly had someone repair the dent and when I returned to pick up my car she waived all costs to me, what service! Is this 2021? Does good service still exist?!? I can assure you that it does after dealing with Kelly and this dealership. Throughout the entire process of the recall repair and the dent she was prompt cordial and above all honest and more than fair. Thanks Kelly for being a great person. I will definitely consider you and your dealership in the future.

I made my 10:30 Saturday appointment a week in advance with Kelly Gilbertson, in the hopes that my 2016 Acura MDX would be serviced in a timely manner. It was just a normal oil change appointment and I did not expect any delay. At 1 PM Kelly called me, saying my car was ready, but suggested that my rear brakes be serviced. I agreed, as long as my car was ready by the expected time of 3 PM. Sure enough, at 2:45 Kelly called again that my car was ready for pickup. I have had my car serviced at Power Acura of South Bay since the day I purchased it, and almost always scheduled it with Kelly. He provides me with accurate information about my car’s health every time I go in. I’m always treated with respect and kindness, and have never been subject to unnecessary services or extraneous costs. It’s a pleasure doing business with Kelly and Power Acura of South Bay. I highly recommend them both.

I brought my Acura in for a routine service. Everything was handled in a prompt, friendly, professional, and helpful way. I couldn't have asked for me. Top recommendation.

I had a fantastic experience at AutoNation Acura South Bay. They had the used RDX I wanted and black on black which I also wanted. The No Haggle Price was more than fair and they worked with me on the cost of the extended warranty. But best of all, they matched CarMax's offer for my trade-in and, as insane as it sounds, they were able to beat my CREDIT UNION'S finance rate! I couldn't be more pleased. Make sure you ask for salesman Garry Arsenault since he's who helped me.

AutoNation Acura has always been honest & accurate on my vehicle maintenance. Everything & Steve R. Do Everything in a timely manner.

Had a oil change done there, but my car had a minor accident to my rear bumper when getting washed , someone came out to look at it and they promised to take care of it. I appreciate it.thanks.

Shady dealership. I'm currently waiting on a refund for $4,500 after being told that the extended warranty was mandatory and a part of my loan. I returned the vehicle the next day after purchase. I still haven't received a refund For my down payment. They will aggressively upsell you on an extended warranty even when you tell them no multiple times. Support staff will take their sweet time processing paperwork and you will waste an entire day sitting in the dealership for a process that can be completed in a few hours. I had a very unpleasant experience, no one listened to my wants and needs, everyone just wanted to make a sale. I would not recommend this dealership.

Gabby was phenomenal, highly recommend her service and very easily approachable

Excellent, speedy, thorough and personalized service with Kelly G!! Absolutely the best!!!

Took my car in for service as a walk-in on a Saturday morning. Antonio and his supervisor (sorry forgot your name 🤦🏾‍♀️) were AMAZING. They provided me with awesome customer service. Antonio even offered me his McDonalds breakfast sandwich when I stated that I wouldn't have time to eat breakfast before I went to work. This was just a great experience especially for a person like me who is impatient 😊

Best service Dealership in town! Steve Raglia is the Best! Been going since 2002!

Had a oil change done there, but my car had a minor accident to my rear bumper when getting washed , someone came out to look at it and they promised to take care of it. I appreciate it.thanks.

I had some more maintenance things done to my Acura yesterday (6/9/21), and everything was taken care of by my great service rep, Kelly Gilbertson, in the usual expedited way on the same day (oil change, brake fluid change and fuel injection fluid change). Always happy with the service at Auto Nation Acura South Bay thanks to Kelly and his team. I have purchased two cars from them over the years, and have always used and trusted them to take good care of my cars. Highly recommend them for purchase and service needs.

Was really quick and happy I went here to sell my car, will definitely come back

the service advisor Kelly Gilbertson was absolute in providing an outstanding customer service. Everything was setup before I brought my car in, keeping me updated on the progress of servicing my car, to picking up. He made the experience exacting to the plan and furthermore he was able to coordinate a loaner car the new TLX which I wasn't expecting. Thanks again Kelly and if you're in sales I may just buy a new car from you!

My only experience with Autonation has been with Kelly from service. I've been working with Kelly for close to 6 years and has never had a problem that Kelly could resolve. Kelly is a great service rep and represents Autonation Acura very well. He should be a [or THE] service manager.

My experience with AutoNation was Great! Kelly was very pleasant and made sure I understood everything being done to my vehicle as well as what I was being charged for. They went above and beyond to make sure I had a loaner vehicle while the repairs were being made to my car. I will continue to get my car serviced at AutoNation.

We have been Acura owners for last 20 years. What keeps us coming back is the excellent service department. They go our of their way to make sure you are satisfied and that your car is safe. Have never had a problem that they didn't jump through hoops to fix. They have earned our trust and loyalty.

I purchased a car from Kelly, she was an amazing person to work with. After several failed attempts at other local Acura dealerships where false information was given (by pushy salesmen). I ended up coming to Acura South Bay. It was the best last resort that I could have done. I was greeted and treated with respect. At no point was I pushed into getting one vehicle over another. Kelly and her manager were very friendly and thorough with the entire process. I appreciate them taking their time with the entire process. They gave me a very nice trade in value for my car and final price for my new MDX. If you want to shop with no pressure and have an experienced person tell you all about the models they offer Kelly is the person to go to!

Kelly Gilbertson is the reason why I buy another Acura. I know I can trust a honest Service advisor for my car. On March 26, AutoNation provided a video clip for the car inspection. It is very helpful to know your current health status of your car. The dash clock was messed up after battery replacement. Luckly, Kelly got the fix. The fix works beautifullly. I hope Acura has a permanent fix later on.

The team at AutoNation Acura South Bay was thorough in checking our MDX.

Everything was fine except when I came to pickup my car it wasn't ready so had to wait in the lounge for a while....

Wonderful service, Kelly was so helpful with all questions I had. Top-notch service

I have excellent experience here at Acura. Kelly is the best.

Jessica the service manager was excellent making experience as easy on us a humanly possible. Went above and beyond to make sure everything was done and we were satisfied with the service. Repairs personnel did an outstanding job correcting the problem with very little actual information to go on

I was very satisfied with my recent visit to have my recall resolved. The service writer was familiar with this recall and handled it well. Waiting time was minimal, even though I received a special notice and assumed many people would be there. I declined the multi-point inspection, because in the past repairs which I thought were totally unnecessary were recommended. I go to a non-dealership for routine maintenance and repairs. Unfortunately, I cannot remember the service writer's name, but think it was Kelly. He was an Asian person without an Asian name. Anyway, he was a real asset to your organization. The detailed questionnaire I received recently was a real nuisance, being asked essentially the same question over and over again. It encourages me (and I assume others) to ignore it unless I have serious issues. Jim

I just did oil changed on last saturday without appointment, service advisor today me that will take 2 hours. I don't mind to waited so I waited on waiting room after hour i just need a fresh air and i just went out side and my car just parked out side. I thought my car just parked and just going back to waiting room and waited another hour. funny things that oil change was done in hour and they just made me waited another hour?? I don't know why my car was done in 1 hour and the make me wait another hour? because they promise will take 2 hours? . funny thing is that i when to dealer around 9:05 am and one or two customer inside and there is no cars outside to waiting. they just pretend they are busy. I hope they honestly there job!

I took my car here for a warranty repair, and while they had it they damaged my rocker panel. It's the kind of incident that frequently happens in dealer shops when someone either lifts the car incorrectly or drops it before getting everything out from under it. I expected a good faith repair after how friendly my first phone conversation was, but after I took time out of my day to bring the car in the service manager became very rude and dismissive. They still refuse to take responsibility for damaging my car. I'll definitely be looking for a different dealer for my next purchase.

The AutoNation Acura South Bay Service Center has consistently provided top notch service and great communication. I have had the pleasure of having 2 leased Acura MDX's serviced over 6 years. Kelly has been helpful all those years and his commitment to customer service and taking care of me is almost unbelievable. He is very personable, thorough, and always smiling. He provides all the information up front with no hard selling, and gives his opinion on why a certain service is needed. If you have an Acura to be serviced, ask for Kelly. You just have to experience him yourself and be amazed!!! This review may sound "Over the Top", but I am sure you will agree once you have worked with him!!! Additionally, the entire dealership/service center practiced exceptional Covid 19 safe practices, which should be a "+" in everyone's books!!!

I am very pleased with Alex and Omid for their excellent customer service. They made the shopping experience painless! This could have been rated a 5 star if it weren't for the Finance guy, I think his name was Hani? I felt pressured when I declined the "optional" services that was presented to me. I don't think I needed to provide a reason why I'm declining an option. That's all I have for this review. Keep up the good work!

Had my first service done here, it was a basic oil change, multi-point inspection, etc. They estimated it would take 1-1.5 hours, so I waited at a nearby Starbucks for the work to be completed. After 2 hours, I called to get an update, but there were no service advisors around that could tell me if my car was ready, so they said they'd call back. After nearly 3 hours with no call back, I walked back to check in. My car had finished service and was just parked on the side. Not sure how long I would've waited if I hadn't come back to check, but 3 hours for an oil change (for a service appointment I scheduled a week in advance) is kind of ridiculous.

Great service experience! Kelly was great and always responsive and informative as to how my service was coming along. Thank you so much Kelly for a great service experience!

This dealership met my standards of car buying. They didn’t hassle or haggle me to purchase/ lease. I worked with a brand new sales rep who’s name was Chaz. It was his first week on the floor and he so happened to pick up when I called in about the 2022 RDX ASPEC. He sent photos and videos of multiple RDX ASPECs to win me over. IT WORKED. After calculations and approval, they sent an UBER to pick up my new vehicle. The Sales Manger and Finance Manger made the signing process smooth and easy. AUTO-NATION Acura South Bay is a great place to purchase your vehicle.

My wife and I are moving out of state soon. We looked into Acura because I’ve owned 3 of them over the years and found them to be excellent cars with great value compared to other vehicles. We met Preston at Autonation of South Bay. He was very helpful. Was genuinely interested in making sure our needs and wants in the vehicle we’re understood and worked hard to find the right car. Which he did. His Sales Mgr and Finance Mgr also worked hard to find the right solution in out financing and trade in. Gave us an excellent value on our trade in. I am a small business owner myself. So expect a certain standard in dealing with other businesses. These folks surprised me. Our experience dealing with them was refreshing and was a pleasure. Thank you Preston, your sales mgr and finance mgr. for all of your help. And reinvigorating our trust for this type of transaction.

I bought my my first Acura a few years ago and began taking it in for service at AutoNation Acura South Bay. I have been very pleased with the professional and friendly service provided. I like the way the service advisors take the time to explain the service needs. The technicians provide quality service. They also had great snacks before the pandemic!😁 They still have a fantastic hot beverage machine. 😁

I truly enjoyed my shopping experience with the Team at Auto-nation Acura in Southbay. Mitch (GM), Min (Sales Rep), and Mo (Finance Manager) have been nothing short of outstanding. They made the whole process very seamless and straightforward in a very unique and aggressive car market due to the global automotive market shortages. I originally contacted the Team at Auto-nation Acura through an online query. They got back to me within hrs with a detailed quote including all tax and fees and was better than other quotes I received from other dealer. The Team at Auto-nation were very honest, professional, straight forward, and don't try to take an advantage of the current car market like most dealers. They also offered me a good price for my trade in. I showed up on the day of my appointment and the new car was fully detailed and ready to go and all the paperwork was already prepared and ready to be signed. No changes, no hidden fees, no stories, everything was exactly what we had discussed prior to showing up to the dealer. If you are ever in the market for a used and/or new car, please give the Team at Auto-nation a chance to earn your business, you won’t be disappointed. Additionally, if you have a car you’re replacing let them give you an offer and save you the time and hassle of trying to sell it privately.

My experience has been and continues to be wonderful. It was easy to make an appointment for my most recent service on my 2018 MDX. My car was taken promptly and the service was completed ahead of the estimated time! The service writer, Steve, communicated with me throughout the service so I knew exactly the status of my car and if there were any additional recommendations needing attention.

I recently got an oil change and tire rotation nearing 5k miles on my Acura ILX. I had to change my appointment a few times and the team was very flexible and accommodating. My designated support person Kelly was very friendly and transparent. I would definitely recommend coming here and I will be back in 6 months for my next visit.

This was the second time I have had my vehicle serviced here. I have nothing bad to say about the actual service and the exceptional customer service by Kelly Gilbertson. I only gave 4 stars due to the lengthy time for the service to be completed. I was a “waiter”. I was having an oil/oil filter change, wheel alignment, and tire rotation. My appointment was scheduled for 10:30 and I didn’t leave the dealership until 5:30!!

I recently took my 2020 TLX in for service to clear a sensor required to pass smog and Mark, Gabby and the team were exceptionally welcoming, courteous and professional. They were able to fix the issue and also looked over and washed the car at no charge. I would highly recommend visiting and patronizing Acura South Bay!

Routine maintenance and Gabby was so helpful. I always dread going for maintenance because there’s always something extra “you should do” for your car. With times being so hard Gabby eased my mind about things and she was honest with me. Keep in mind the 5 stars are for Gabby not for Auto Nation South Bay. I’m sure you can go somewhere else and find same quality service for less.

Working with the AutoNation Acura South Bay team was a true pleasure. They made my buying experience quick and easy. The team was honest and held to their word on the value of my trade in. I highly suggest working with this team for your next vehicle purchase. My sales rep was Chazz and he did a fantastic job answering all my questions I had about the vehicle. Thank you AutoNation South Bay Team! We love our new ride! -Dan

Omid was an amazing salesman with lots of knowledge and tremendous patience. The only downfall was it took well over two hours after selecting my car and getting approved to go thru the paperwork process. A lot of waiting around which for any person I am sure would be a little frustrating. The GM that originally emailed me listened to what I was looking for and made it happen. Very satisfied customer !!

Nice dealership but the wait times are a little high. Also, I was promised a car wash with my oil change. When I went out to my vehicle, it was not clean. I then went inside and asked if they were able to wash the vehicle and they claimed that it had been washed but "the tree's were being trimmed so thats why it looks dirty".... but there was no way. The wheels were still covered in brake dust and there was dirt splatter still on the rear bumper.

Great dealer, after searching for a vehicle we liked we were fortunate enough to find Autonation Acura South Bay, Eric H. Is an honest salesman and answered all the questions I had. I will definitely will be coming back for my next vehicle and will definitely recommend my family to go here first when purchasing a vehicle.

My experience at Acura south Bay has been a pleasant one. Agents and service repair techs have been courteous informative and truly very helpful. Everyone takes there time relaying information. Customer service is A1. Care service A1.

Eric Weston, Hasan and Mo were all true professionals. Knowledgeable and responsive. There are multiple Acura dealerships much closer to me but this is where I will be going for my next one and referring friends and family to.

They always have great customer service. However, there’s one detail that I always tend to go back for and need resolved on my car, which is about my brakes. Other than that, I’m always happy with the service because it’s quick and efficient.

Men Cho was a great help and made buying a car easy. Thank you!

For a car of $21,000 with $6000 down payment I am paying $462 for 72 months ! That’s almost $40k for a used car that I have only had for 1 month and transmission is already failing ! I been calling and they never return my calls I left happy from this place but now I just feel like I was robbed and taken advantage of. First time buyer and will be the last time for sure

Had my first A service for my RDX. Great service, guys were thorough with attention to details and on time. I got my car back clean and ready to roll, felt like the day I first got it. Thanks

Great experience. The quickest and best experience that I've had working with a delaership. I knew what I wanted and the team, led by Sales Manager Hassan, completed my financing and got me out the door with new truck expeditiously.

Great experience with servicing our TLX. Gabby is very knowledgeable with Acura vehicles, and provided excellent communications with us. We will definitely be coming back!

I called and made an appointment to bring my 2000 NSX-T in for a little work. Told them I would have to tow it in. The day I had my car towed in they told me the NSX mechanic was off that day. I happened to call them about three days later to see what or if anything had been looked at and was told that they would not even be able to look at if for two to three week??? Why did you not tell me this when I dropped it off? Needless to say I had to go back to ANAofSB and have my car towed to a place that could work on it. The communication is horrible and they have lost a customer. This was my second NSX which I had brought to them. However it was just South Bay Acura back then.

Gabby is a true asset to Acura South Bay and she very much made our visit one of the best experiences we have had with Acura or any auto dealership. Her smile, easy conversation and willingness to help us get our car sorted is very much appreciated. As a business owner, don’t forget to acknowledge her and let her know how much we Acura owners appreciate her. She is the reason we will keep coming back! Thank you Gabby and Acura. Todd Tessler Palos Verdes CA Bigfork MT

Gabby de Los Angeles was the best service advisor. She was courteous, responsive, and got the job done on time. She’s a gem to work with.

The entire team was friendly and considerate. Seeking service when traveling and 1500 miles away is not easy; but the team at AutoNation Acura made it simple and a mos positive experience.

I'd like to tell you that Preston Ozaeta should be employee of the year. This young man is very professional with excellent communication skills. He went above & beyond the call of duty. Thanks,Fred & Yvonne

My OBDII was not passing the smog check. I drove my car as they suggested at the smog check up place, but it still did not pass. So I brought it to AutoNation Acura South Bay. Gabby had one of the technicians drive my car for me, and my car finally passed the smog check.

Chazz Hodoh is the man! Best decision I made was coming here. I was fortunate to have Chazz help me out. From the moment I was contacted after completing an inquiry to the second I drove my new MDX off of the lot… A great experience! ASK FOR CHAZZ!!!

Went by AutoNation Acura South Bay for an oil change service. The staff was polite, wore masks and there were hand sanitizers at each desk. Would recommend. Thank you Auto Nation, I appreciate your service and help!

Shady dealership. I'm currently waiting on a refund for $4,500 after being told that the extended warranty was mandatory and a part of my loan. I returned the vehicle the next day after purchase. I still haven't received a refund For my down payment. They will aggressively upsell you on an extended warranty even when you tell them no multiple times. Support staff will take their sweet time processing paperwork and you will waste an entire day sitting in the dealership for a process that can be completed in a few hours. I had a very unpleasant experience, no one listened to my wants and needs, everyone just wanted to make a sale. I would not recommend this dealership.

My experience with this dealer was straightforward. Kelly Gilbertson was my advisor and he was very friendly, attentative, and detailed about all the things that needs to get done or replaced, even gave me a run down of all the things that's still in healthy conditions such as brakes, battery, windshield wipers, and air cabin filter etc...Kelly provided me with things that needed attention for next Maintenance and I very much appreciate that so that way for next appointment I won't have to keep wondering what else needs to be done. Overall everyone at Southbay Acura was kind and straightforward from the get go.

Why lie about how long it would take to get a vehicle serviced? The service advisor estimated with confidence that it would take around 2 hours. However it turned into an almost 5 hour wait. I'd prefer to be told the truth...

The service department, especially Steve, went above and beyond to get a repair done for us. Our warranty was on the final expiration day when we brought the car in and there was an issue in the system where our warranty wasn't showing. He made sure to follow up with me for a week after as they tried to sort out the admin issue. Ultimately, they completed the repair as included in the warranty and I appreciate their honest effort in doing the right thing, which you don't always find with car dealerships.

Service is good, but it should be good because you are paying a steep premium. I made 4 separate appointments and asked for a quote. I called dozen times and was assured someone would call me back. No one ever did. To be fair, every person on the phone was super friendly. The service rep was super friendly and efficient. However, no one seems to actually follow through with their words. And when I'm paying $3k, and there is no loaner car avail, and the car wash is so bad I can barely tell if it's been washed, and I can't get a 5 minute call...

It’s quite a long drive for me in the valley to get my car for an A1 service, however their service is top notch.

I try to leave feedback after my visit to AutoNation Acura South Bay so that it'll give others the opportunity to see the positive.. I was greeted with a smile and good morning as usual, even if it's not the advisor assigned when my appointment was scheduled. The advisor was immediately checking my vehicle within a matter of minutes and I was at the counter getting set up for service. They took it in and I waited in the waiting area which is what I always do just to see if they find anything major that would require them to keep the vehicle longer than planned. The oil was changed and the vehicle checked from bumper to bumper ensuring nothing was wrong and a final evaluation was given as to any other findings and there were none. I just appreciate all of the dedicated advisors at this location, which is the only location I've been to. Again, another great experience.

Quick and friendly service from all the Southbay Acura staff. Really makes bringing in your car for service some thing that is usually not so enjoyable a pleasant experience

I bought a 2021 Acura TLX advance package back in November 2020, the instrument cluster had a big scratch on it when the car was delivered I told the sales guy about the scratch he said that he would fix it and I agree to it, I tried multiple times calling him he said he would get back to me I emailed the sales managet, he replied he acknowledged the problem And was aware of the situation At one point I even called him and I talk to him personally and agreed again to take care of it, at this point I had already contacted the sales guy three times and the sales manager one time and the last time I spoke to the sales person he said he would make an appointment for me he would order the part so I can have a replace. This has been dragging since 2020 it is in March 2022 and still no response from anybody I think this is very unprofessional for someone that just spent all this money on a new car and do the very minimal repair on this vehicle, I usually don’t write reviews but this one had to be written.

I felt a lurching motion in my RMD and headed straight to the dealer for service. I had no appointment, but they signed me up immediately for diagnostic testing. Within an hour they had completed the testing, but could not duplicate the problem. No charge. Kelly the service advisor walked me through the whole process. He game me some good tips on gas purchases and other items to look out for. He was friendly and attentive. I will be back for future service problems if they arise. Thanks again AutoNation and Kelly.

Acura did their best to make an oil change a nice experience offering water and a video update on service, plus their inspection of the car.

Not a pleasant experience for this visit. Service advisor neglected to notify me in the lounge area when SUV will be ready in about 1.5 hours. After a 3-hour period, I purposely went to parking lot and noticed vehicle servicing was completed . Service advisor noticed my annoyance of having wait an extra 1.5 hours and he delivered paperwork to the cashier without talking to me about condition of tires/recommended next service. The cashier had to explained them, which is very unusual. Service advisor knew exactly what he did to earn my less than satisfaction experience.

Quick and friendly service from all the Southbay Acura staff. Really makes bringing in your car for service some thing that is usually not so enjoyable a pleasant experience

Service is good, but it should be good because you are paying a steep premium. I made 4 separate appointments and asked for a quote. I called dozen times and was assured someone would call me back. No one ever did. To be fair, every person on the phone was super friendly. The service rep was super friendly and efficient. However, no one seems to actually follow through with their words. And when I'm paying $3k, and there is no loaner car avail, and the car wash is so bad I can barely tell if it's been washed, and I can't get a 5 minute call...

I took my vehicle here for a recall repair and an oil change. They were unable to complete the repair due to a faulty PCM on my vehicle, and eventually had to order the PCM and replaced it free of charge. When I was picking up my car I noticed a small dent near the roof that I had not noticed before and I suspected that the dent occurred while my car was there. The service manager Kelly wasn’t there at the time so a service writer took pictures and said Kelly would follow up with me. The next day Kelly promptly followed up with me and offered to meet with me and to show me video of my car during arrival so we could confirm the delivery state of my vehicle. Upon review of the video it was difficult to see if the dent was there or not, so we agreed to each pay half for someone to come and repair the dent. The next day Kelly had someone repair the dent and when I returned to pick up my car she waived all costs to me, what service! Is this 2021? Does good service still exist?!? I can assure you that it does after dealing with Kelly and this dealership. Throughout the entire process of the recall repair and the dent she was prompt cordial and above all honest and more than fair. Thanks Kelly for being a great person. I will definitely consider you and your dealership in the future.

First time at AutoNation Acura South Bay. Just purchased 2022 ILX. Sales Person Garry was super friendly.

We’ve been using AutoNation South Bay sales and service for more than 20 years (before the “AutoNation” name). Repeat Acura buyer, both me and my wife, always from South Bay. I hate the car buying, but they have treated us well. Service dept does great work and delivers on time. Service staff lets me know when something is required (safety issue) or can wait. Highly recommend sales and service.

My car buying experience was great with Acura of South Bay. From the beginning, Mr. Eric Hodoh and his team assisted us in finding exactly what we wanted. The process was very smooth and prompt. I couldn’t be happier with their service.

At southbay Acura Kelly took me in without an appointment. Very knowledgeable he went over if I had any recalls and recommended small services that was going to help the life of my vehicle. There was no pressure on the service even if I decline he didn't push me to get it which I like eventually I got them anyway. I love coming for the service that he gives here.

Took a long time to get a loaner car. The queue to get one must have been really long and available loaner cars really short. Once I was scheduled for service (replacement of a part), everything went well. However, it only took 4 hours to do the work. I could have waited, which had been a part of my initial discussion with the service tech. So…..

Eric and his guys were all very very professional and extremely friendly during this short process. I was actually shocked.

I will never buy Acura again, after this service visit. It was bad enough that I had to go there to take care of the recall, but also to wait 4 hours even though I've made an appointment days before (I was told the recall would take an hour or two). The sales rep, Kelly, was very thorough and helpful, but just the overall service from this location was one star. I thought Acura was a luxury brand, a step up from Honda, but the service was below compare to Lexus or Mercedes. Overall experience with my MDX hybrid was good, but after this experience with the service center, I will never get a vehicle from Acura.

Overall was a great experience for me and everything seem to go pretty well. I did have a bit of trouble in the beginning since I had multiple people trying to help me and unfortunately none were able to get back to me but afterwards I went and Stephanie was able to help me. From there it was smooth sailing and overall a great experience, even my mom was surprised with the service and would buy another car from here in the later future!

they washed and cleaned my car to a sparkling finish! very friendly and listened to my problems. im still waiting for my remote.no worries they were good and informative. the cost was a bit high but they will finance if need be! I like the service.

Gabrielle helped me yesterday. She was very attentive and gave me updates on the eta of my car service.

Enjoyable experience taking my 2001 MDX in for a recall service. I have not been taking the car into the dealership for a while and been using my own mechanic who's trustworthy and served me well over the years. Kelly, the service manager at AutoNation Acura was attentive and detailed and listed a few areas of my vehicle that need attention and I will definitely make good use of the information.

We’ve been using AutoNation South Bay sales and service for more than 20 years (before the “AutoNation” name). Repeat Acura buyer, both me and my wife, always from South Bay. I hate the car buying, but they have treated us well. Service dept does great work and delivers on time. Service staff lets me know when something is required (safety issue) or can wait. Highly recommend sales and service.

I live in Dallas, Texas made an online purchase of Acura TLX 2021 from AutoNation Acura South Bay. I regret my purchase forever bcoz of their online service which is very disgusting and it is a very nice learning experience for me. My initial contact with them is on October 20, 2021, since then it took 15 days to run the credit check and sign the documentation another 3 more days for delivering the car. At least I got the car in 15 days bcoz I followed up regularly through emails and phone calls with the online sales manager every day to know the status of my application. I got my car delivered on Nov 8, 2021. At one point I got a feeling that am'i a beggar or a customer. It's been 35 days since the car is delivered still I haven't received my texas registration from the dealer. I don't even know whether the registration process is initiated or not. I'm still following up with dealer to get my registration

Excellent service by Gabi throughout entire process.

great place to have your car worked on

Great service but it was a six hour wait for three new tires and alignment.

My husband and I had a great experience here. Eric Hodoh made such an impression on us, that when we decided to make a purchase we came back to see him. Thank you for your outstanding service, Eric! We love our new car.

Excellent service advisor Steve was friendly and efficient in getting the work done!

This was my 2nd visit here the first went much better. The plus was Noe was outstanding he got me in early and he got me out on time as I had an appointment. The wait was very short. Plenty to do while waiting lot of shops walking distance or wait in their very nice waiting room. When the car was done I was recommended a new timing belt 2700 dollars. I just got a brand new timing belt so I knew that was not true. I’m guessing they base their recommendations on mileage and not actual inspection. Same goes for a few other recommendations which I had already got done. Was told I need new tires I was just at America’s Tire the day before getting a minor repair done and they didn’t mention to me that I need new tires and they sell tires for a living. Also was told the tire pressure was going to be set at 35 when I got in the car luckily I checked. 2 of the tires were set at 48 and the other 2 at 46. Went back in and they had to take the car back and reset the pressure. Don’t think I will be going back here will try the one in Cerritos next service

I don’t usually go to the dealer, but my engine light went on the afternoon before a long road trip. Kelley was able to fit me in the schedule for a diagnostic review to see what was wrong. In the end, there was nothing wrong with my car, so I was happy. The best part is I wasn’t even charged for the diagnostic check.

Despite the issues I've had with my Acura CL, Autonation and Kelly have treated me quite well and I would highly recommend visiting their facilities for service and parts. Kelly was very professional and courteous in scheduling the service on my car and explained the process and options in a clear and concise way. The repairs were done to my satisfaction and on time. Kelly was a credit to Autonation and even more importantly, to Honda in general. Honda should be very thankful to have such dedicated professionals representing them. It goes a long way to reestablishing my faith in their product.

The Service writer (Noe) did a great job in taking care of my car. He insured that I was completely happy when I departed. GREAT JOB!

Noah (Service Advisor) has been my go to guy every time I needed service for my Acura MDX. He is very prompt and has excellent customer service skills