Auto-Owners Insurance St. Joseph Claims Pleasant St, St Joseph

Was insured by them for 7-8 years. No accidents, no claims, not even a speeding ticket. I have paid my insurance ahead of time in 6 months increments the past 8 years as well. I got into a collision with a deere at 50-55mph on my 07 Honda Civic SI on Apr 5, 2022. My front end was wrecked and my vehicle began leaking dark fluid and coolant, and overheating. It was covered under comprehensive due to having the car fully covered as it is a collectible car at this point. 2 weeks later I had a surveillance appointment in Indianapolis as I am a 23 year old cancer patient. They mechanic tried his best to finish the vehicle in time. Picked up the vehicle and it was still leaking fluids after driving it about 20 miles. Called them first thing and after another week and a half of back and forth phone calls with the mechanic and my adjuster Denise, I was denied any supplemental work and was told it was coincidence and unrelated to the accident. Seemed like every time I talked with Denise she was more eager to get off the phone than she was to help a customer of almost 8 years. Our last conversation she refused to hear me out and felt the need to interrupt me multiple times over the phone. Made me feel like they did not care about doing the right thing and my needs went through one ear and out the other. I do not have the money or time to fight the denial with an attorney, even though I would win it's not worth it. I would rather put it into the car they lacked the ability to fix properly so I get my wheels back. This company has great rates, but gives you the hardest time if you file a claim, and my adjuster had terrible customer service etiquette. Denise had a total disregard for emotional distress was also very rude and interruptive. If you file a claim and receive her as the adjuster I would immediately request a different one. I also would not recommend this company to anyone I care about after this awful experience that left me with a 250$ bill for a broken car and more stress.

Always so friendly and helpful. Been using them since I was a teenager, 20 years later I'm still happy with their service.