Audi Downtown LA Service and Parts Center S Figueroa St, Los Angeles

The service ain't like it used to be. And they know it because they approach you with excuses like, "It's covid so we are short staffed." I understand that rationale as it relates to wait time, but I don't understand that excuse as justification for subpar work. They gave me a "complimentary" Which used to be my favorite part of the service. But when I got my car back, it looked like something a kid would've done. It's been that way for the past 3 service appointments. It wasn't always like that. Sad...

Improvement is needed. Surveys don’t ask the right questions. Tell people that they don’t take appointments after 3:30 when the website allows for it is disgusting. Lying about what time the technicians leave is also disgraceful. I was told that the techs leave at 4. But when I asked for a rental suddenly the techs leave at 6 and my car would be ready right away. Will be going back to Audi pacific for service.

Worst service center ever. I pay over $700 a month for my car and after 6 mo of using the car, the car already has a problem. Thats 5300 miles only on the car. Least they can do is make the service process smooth and comfortable. No audi rental car so they sent me over to enterprise, waited about an hour to receive Honda Accent. I dont even rent that car when im on a trip. I complained, nothing was done. So i got my car back to go to different service center

Leased a car from here 3 yrs ago cam back this weekend. Didn't even try to negotiate only wanted down payment of 3000 minimum. Didn't even come back to let us purchase car. Worst dealership ever never buying or leasing audi again.

DO NOT LEASE FROM AUDI. Especially this dealership. I've been with them for ten years, and I've had three cars. Recently my car was totaled I wasn't at fault; my insurance made sure I had enough for another vehicle 11k extra, but Audi retroactively changed my buyout, which was 47k on an A7 to match the insurance payout. Leaving me with ZERO and told me they had no intention of helping me into a new car. If you are looking for luxury treatment, get a BMW or Mercedes, not an Audi. This company is a joke, and this dealership does not care about you. The screengrabs below show you the math.

Overbooked and slow. There's no reason an oil change should take 4+ hours, other than the fact that they overbook their service appointments and then lie to you about how long it's going to take.

8am appointment took 10 hours to complete - all they did was replace 2 rotors. They lied and didn’t even wash the car like they said they would. $400 labor fee as well for the worst service experience of my life. You’d be better off going anywhere else.

Bought the vehicle few month ago, still didn’t received my license plate, temporarily plate already expired. I’ve been calling them almost two week, dmv says I’ve gotta call to Audi first, and every time they transferring me to fineness department and they just put me on hold, where I’m waiting for 20-30 min, but nobody talking to me from finessing department. They even told me that’s someone will give me call, but it’s been 4 days ago, so I’m still waiting for they call, and keep calling them, but with out and luck.

Excellent service. One of the reasons we keep purchasing Audi's. Very professional staff. Besides Audi giving us the best driving experience.

Go here for service instead of Audi Bev Hills no matter what even if its 50 miles further away!!! Big big difference in customer service and time.