Audi at Pasadena E Colorado Blvd, Pasadena

Arnold Diaz from the service department always provides the best experience. Communication is on point, and very professional. Had to take my vehicle for a few recalls and a broken window replacement. Arnold's communication skills make it a very easy process. He always tries his best to accommodate my needs and schedule. Thanks Arnold, your appreciated!

Had a wonderful car shopping experience with George@Audi Pasadena last Friday. George was super nice and direct, he got me a great deal on this new Q7 and I really appreciate his help, if you want to get an Audi I highly recommend you to go to George!!

I just had a horrible experience with service department, Henry this morning. I took me two weeks to make an appointment because I needed a loaner. I had an appointment today early morning at 7:30. I waited for about 10 min for the sleepy staff to wake up and let me in. After resection I figured that my appointment is not even in the records. Henry, the most irresponsible person I’ve ever seen told me straight to my face that they don’t have me in the list but I can leave the car without a loaner, however I talked to him directly last week. To confirm my appointment. My car has a transmission issue and my warranty is expecting in mid July. I’ve been there once two months ago they did some check, I’m not sure if they really did something, and said you have to drive the car for a while so we can have a better idea. The car was the same and still had the same transmission problem. I feel like they are hesitant to fix the car and are postponing my appointments till my warranty is over. I’m so upset and disappointed. The would never imagine such a horrible experience with Audi Of Pasadena. Shame shame shame.

Karsten and Henry were very efficient. I was impressed by their high level of communication in organizing my buyout and service appointments. The financial manager made my purchase quick and easy and she has an excellent rapport with customers. The receptionist was also very kind and on top of client issues as well. You have a quite wonderful crew there working for Rusnak!

Absolutely horrible customer service. Especially from the sales team. I was in the market for a new vehicle and the saleswoman who was "helping" me was not at all helpful. The first time I visited I didn't think much of it. But when I visited a second time, the same saleswoman was just as unhelpful and unenthusiastic as the first time. My situation revolves around the same person, but I was still unimpressed by the overall experience. I recommend taking your business to another Audi dealership.

I did most of my communication online with Sevag. He was courteous and professional. I liked the fact he was a straight shooter and honest. The whole purchasing experience was hassle and stress free. Sevag and Audi Pasadena are highly recommended.

Car negotiations can always be difficult, for the most part this entire buying experience was pleasant. Car prices are out of this world due to our economic situation so of course I wish I could have paid a little less, however, I will say Audi's have been great to my family and have all the confidence in the world this car we purchased will be awesome.

IAN IN SERVICE IS THE DEFINITION OF A CUSTOMER SERVICE PROFESSIONAL. I filed a mechanical claim with Ian on a mutual customers car. This man was quick with all info I needed to fund repairs. I look forward to working with you more thanks.

TLDR - If you want service, take your Audi somewhere else! My last review was in 2014 when they gave my A8 back to me without fluids. This time I had my wife's eTron, which we leased from Audi Pasadena, for a repeat repair at their service department. I figured 8 years later that thing may have improved, but as we found out today the service is still just as bad. The specific issues: 1 - Repairs Not Done Correctly - The issue with the sunroof is now worse than before, which was supposedly repaired just a couple of weeks prior. The repair was clearly not done correctly. 2 - Appointments Worthless - When you have an appointment, don't expect your car to be diagnosed on the day you drop it off or even the next day. This has happened multiple times where the car has been dropped off in the morning on a Monday or Tuesday and is not even looked at until Wed or Thursday to be diagnosed. Not sure what the point of an appointment is. 3 - Staff Uncommunicative - every time we were told we would get updates by the end of the day, however, this rarely happened. If we wanted a status update we had to call them. 4 - No loaners/rentals - per their staff the policy is even if your vehicle is in for covered warranty work, multiple times for the same issue, no rental or loaner is provided. 5 - Cars delivered back dirty - in multiple visits our car was not washed or vacuumed after service, delivering it back with handprints and dirt from the techs working on it. So, after having our car not looked at again for two days after dropping it off, and no status updates on it, I called and spoke to a person this morning, telling them I would be in at 10:30 AM so I could take it elsewhere to have it repaired. We had a tight schedule today, and of course, it was not ready when we arrived, not sure why I expected it would be.

I’d like to take the time to thank the Audi Pasadena team (George, Joe, Fausto, Negin, Geoff) for the smooth process in purchasing my new Audi A4. They have a deep knowledge and understanding of the vehicles on their lot and the offerings/packages that come with them. They understand the customer service that comes with car sales and I was truly comfortable going through the process of purchasing for the first time at a dealership. George assisted me with picking out the vehicle that was right for me and sitting through the test drive while explaining the vehicle in detail. Joe prepared the deal and the financing options that I had in an easy to understand manner. In the meantime as all this was being prepared and my new car was being cleaned I had a nice conversation with Fausto as he explained his history in the industry. As we closed the deal, Negin went through the contract and explained everything in a straightforward way. Finally, I was offered a run-down of the tech in the car and Geoff setup the myAudi profile. Geoff went through everything I needed to know and his personal suggestions when it came to the settings/preferences. This was my first time purchasing a vehicle from a dealership and I’m glad I came to Audi Pasadena. From start to finish I had a simple and trouble free experience and that was thanks to the wonderful assistance I had with the team. I love my new A4!

I've been dealing with Rusnak Audi in Pasadena for over 3 years and today has to be one of the worst services i've every experienced. First I scheduled to have a loaner vehicle while mine was being worked on. I get to my appointment early and i am told there are no loaners even when i requested for one. Whats the point of having two different service schedules when requesting for loaner vs not ? Beats me . Second the service advisor Christian Pompa stopped responding to text or calls after he said my car was ready and could schedule my Uber ride back at 12:40pm. I sent him a reply right back saying to please schedule an Uber at 12:40pm. No response back from him . Messaged again at 1:11pm asking hey do you know where the Uber is ? No response back. Called at 1:36pm and left a voicemail asking about the Uber ride and to call me back. At 1:48pm left another text saying hey Christian left you a voicemail but theres still no signs of an Uber. No response back. 2:39PM i get a text message from a Perla Perez saying my Uber has been arranged. When i asked will they call or text me to let me know the Uber ride is outside their response was ..... You guessed it no response back.... So i finally get dropped off to Audi by my Uber and i go into see my good old non responsive service advisor Christian and can you guess what ? he's no where to be found. Whatever at this point i didn't care and just wanted to get back home. I get my car and find out my dash camera for the front and rear was disconnected and power unplugged. Now whats the point of this ????? i take a look around my car and inside to make sure nothing is missing but guess what seems like took off with the few coins i had in the coin tray. LOL come on guys seriously ? This really turned me off from Rusnak Audi and to be honest i don't think i want to ever come back or purchase another vehicle from this Dealer. So much for spending top dollar on a 2018 Audi S4 Prestige package.

Danny from tech department def outstanding! He literally helped me from 0 to 100 and He determined to help me since I was about to go to Audi West Covina to help me instal frame / house for the side mirror. Danny told me he will help me right now in the moment and not to worry! That’s excellent! Better than any other person in charge! He took control and determined to help me. Another staff said no to me that’s why I was about to go to West Covina, however one person made difference experience! Thank you Danny

Sevag was wonderful to work with through the entire buying process. Have bought a car from rusnak Pasadena before now this is the 2nd vehicle from them. Geoff was amazing as well He helped me get the car connected and I appreciated how quickly he was willing to help... Great service from this dealership! THANK YOU

James was a tremendous help in our car search. He was knowledgeable and fair. We couldn’t ask for more from a salesperson, and my wife and I wouldn’t hesitate to work with him again. Our experience with the loan officer is a different story, however. I understand the importance of making a sale, but one must know when a sale cannot be made. I had to turn down add-on options 5 TIMES before the conversation changed. I was scolded for refusing any add-on services, and was told my CPO warranty would be voided if I did not come to the dealer. While I understand the value of dealer service, I do not appreciate being played for a fool. I wish I could recommend Audi Pasadena without hesitation, and for James’ sake especially, but that just isn’t possible after our experience.

I came in contact with Fausto when we were shopping for our new Q7. Unlike other sales people at other dealerships, Fausto and I were able to get to the point and came to a $ agreement. Once that was squared away, he had to get us the car. It took a few days for him to locate one, but he was able to get us the exact car for which we were in the market. He made our car shopping experience seamless. Once the car was on the lot, he called us to pick up the car and finish paperwork. We were in and out within 2 hours--including the 30-45 min technology walkthrough. The team offered us maintenance packages and all the add-ons, and when we declined, they did not push us on it--something I appreciate and something not all dealerships do. In all, our car buying experience was great. It was seamless, and Fausto made everything go smoothly for us. He was very personable and friendly, and we shared stories about our families. We also had quite a few laughs. Thanks Fausto - hope you see this - and we look forward to connecting again in the future for the next car. Gustavo & Maria De Paz

Ivan provided a great price for an online request for a 2019 Audi Q8 Premium Plus. No haggling. No pressure. Aggressive price and it was better than competitors within 100 miles. The deal was complete before I arrived at the dealership with a cashier's check. I was on my way in an hour or so. A very pleasant experience. I cannot recommend Ivan and Rusnak more highly. Most dealers wanted me to come in to talk price and then haggle.

Great experience getting my new 2022 Audi at Rusnak. I wanted a certain color combination and no dealer had it. Rusnak is about 125 from where I live, but this was simple. I was online and saw the color combo I wanted, called Rusnak (George Pau - Salesperson) and he let me order the car,, no deposit required. It arrived, we did almost everything on the phone and I went and picked it up. All the paperwork was ready for me and Rusnak was even able to accept my Car Max certificate and give me the Car Max price for my trade-in! This is the 2nd time I've gotten a car from Rusnak and would not hesitate to buy there again! Excellent service!

I love Rusnak Audi! I always get top notch service plus they make me feel like a VIP! Henry Perez in service is absolutely the best! He is the main reason I came back to buy another Audi. Henry provides the ultimate personalized customer service!

Excellent customer service at point of sale. Very personable and caring sales staff. I never felt uncomfortable or pushed. They took the time necessary to explain the product line and help me choose the right vehicle for me at a reasonable price. Classy operations with good manners and always polite interactions.

My service advisor, Arnold was very patient in explaining the conditions of my car and gave insightful suggestions!

Fast, efficient, professional, courteous, convenient and superb sevice. I highly recommend this dealership to everyone I know.

Purchasing our Audi was such a breeze and Rick Torres was so helpful. We never felt pressure and we were given great options. The purchasing process was very smooth and they quickly worked a price that we were happy with. Thanks again!

Great care and service at this location. Super high integrity as well. Rudy Ramirez was excellent from the moment I arrived to drop my car for some routine recall updates. His service was bar none. He even helped my try and locate some keys I thought I had left in my loaner. Turns out I had them all along! This kind of service cultivates loyalty and I’ll keep coming back.

The Rusnak team was great at answering questions via email and in person when it was time to purchase a car. The service was fantastic.

Ivan did a great job and really worked for my Wife and I to get us a great deal on our new Audi Q5 Plug in. The experience was great and really was not a hassle at all. You get what you pay for in this world. The higher markup vs a Toyota or ford experience was really a step up. That investment into dealerships was also noted in their investment of staff. When my lease is up I will be right back at Rusnak Audi Pasadena to get another lease or purchase. Great work team!

Our sales person was George and from the beginning he was kind and extremely helpful. He made the car buying process enjoyable.

MOON HAWAII I have had the best experience here from walking in the door and being greeted right away. During the test drive the salesman went above and beyond taking his time to explain all the features about the car. The service here is A plus quality! Just make sure to ask for sam, you'll have a great time shopping for your next car.

The staff and service at Audi Pasadena are excellent. My service advisor Henry was polite efficient and helpful. The car was done as promised with no Issues. I was accommodated with a loaner car. The car was washed when returned. Everything seems to be working very well.

Very good help me out fast so can leave with my car

Wow great experience. Recently bought a Audi car. Mike Carter was great sales person. I was in and out with 3 hours.

As usual Audi Pasadena has come through for me again on a beautiful new Audi Q5. This is my third one through them and David Carter my sales person is the best! He went out of his way to find me what I was looking for. White with light interior and ventilated seats. I highly recommend Audi of Pasadena! Jennifer Burgh

Outstanding customer service. I made an on-line appointment which was so convenient ; a service advisor immediately approached my vehicle and from there, it was top-notch from the drop off, the communication and to the ease of picking up my car. It's so nice they offer Uber and other services if you are without your car. Anthony Ramirez was professional, helpful and made this appointment hassle free; I have Audi care and it was taken care of with zero hassle. I've been to another Audi dealership and did not receive close to this kind of outstanding customer experience. Rusnak knows how to do it!

This Dealer was honest and did not try to trick me to pay over msrp like mission Viejo audi did.

Michael is excellent! By far one of the most knowledge, thoughtful and great understanding of client service. He recognizes this is a long term relationship and we will certainly be buying a second vehicle from him soon.

The service Department is stellar. Rudy was my service rep and kept me current thru texts on the status of my car. His friendly, efficient and reliable demeanor made it a great experience and speaks volumes about the team. New location is spacious.

This dealership was fast, efficient and extremely professional. Thank you I will definitely recommend and be back for my next Audi lease.

Great experience at Pasadena Audi-refreshing sales department that made the experience a good one:)

Excellent customer service, as Rusnak Audi has been known to give. My service advisor, Ian was helpful and friendly. As an Audi owner since 2012, all purchased through Rusnak Pasadena, I’ve never had a bad experience.

Beautiful new location. I leased a brand new 2021 Audi A6 and got an amazing deal on it. The sales staff was extremely knowledgeable and a pleasure to work with. I had a wonderful car buying experience here at Rusnak Audi. I would highly recommend this dealership to anyone looking to purchase an Audi.

Absolute garbage service. Don't even know where to begin with how disappointed I am with the service at this establishment. Blows my my mind that this establishment is even in business if they treat there customers with such little care.

Taylor helped us with out Q7. We chose the car in person a few weeks prior. And then he handled EVERYTHING virtually, and had the car delivered to is within 24 hours. Taylor was efficient, friendly, not pushy at all, and so pleasant to work with.

I bought a pre-owned Audi Q5 from another dealer, and a few months later brought it to Pasadena Audi for what I worried was a coolant leak. Without hesitation Henry Perez assured me it would be checked out and most likely covered under warranty. In addition, Henry looked up the past service history and discovered there were still two free service visits left on the previous owners extended warranty! Of course the service maintenance was preformed and luckily no leak was detected, even after a pressure check. And most assuring of all, Henry asked that I come back after a couple of weeks for a free leak inspection... that's the definition of customer service!

The service was amazing. Even better than the sales experience. Jorge Montoya and the rest of the service team were a delight. They were meticulous, knowledgeable, measured, kind, and respectful. Without fear of overstating it, it was an excellent experience.

Amazing experience , Ivan and David both were great person to work with , gave me my pace and time to decide on vehicle and didnt rush. I am glad to work with them

My second time purchasing a car from Rusnak, and I couldn’t be happier. Worked with Ivan, who made the whole process easy, painless and frankly, enjoyable. He was able to locate a car with the exact color/options we were looking for, and in under a week we had the car, signed and delivered. Couldn’t ask for more. Make sure to work with Ivan, you won’t regret it!

I was reluctant to buy fro Rusnak as we previously had a bad experience. However, I'm glad I went. Jose Santos was probably the best salesperson I have ever bought a car from. He was super patient and determined to get me what I wanted. When it came to making a deal he was accommodating and matched another deal my husband found for me. The sales manager, Matt (maybe Mark?) was also great. I did not feel like I was being manipulated in any way. I definitely got exactly what I wanted for the price I wanted to pay with guys that were super easy to deal with.

These guys work fast and get it done. Was coming down from the Bay Area to pick up a car and did a deal with Mike and Kareem on the phone, including a trade-in on my old vehicle. Simply got down to the dealer to sign the papers, no fuss, no issues. These will take care of you, highly recommended

from start to finish very quick to answer all our questions and once we decided to lease the car the paper work was amazing fast. Absolutely no hassle. best experience ever in purchasing a car.

I just bought a new Audi from Rusnak Audi and this was by far the best experience I've ever had buying a new car. I worked with Rick Torres and he was great to work with! He really worked hard to get me a good deal which made it possible for me to get the exact car I wanted. They were very fair, fast and really great to work with. Plus I love my car!!! Thanks to Rick and the Rusnak team.

Most seamless service experience I’ve ever had. Bobby was great and approachable. He took the time to explain my repairs and answered all my questions. The Uber service offered is a great touch and eliminated the inconvenience one has to deal with when dropping off their vehicle and finding a ride to and fro. Although the amenities aren’t as expansive as the Fletcher Jones BH Service Department, the customer service and timeliness was so much better! Only feedback I have was that I don’t believe my car was washed...or it was washed pretty poorly. That was disappointing.

Anthony my advisor was super helpful and efficient and met all my expectations of high-quality service. In my opinion he deserves a raise. He made the process painless and quick and I would definitely recommend him to Friends and family. Also I’d like to take a minute to appreciate Michael one of the service associates who went the extra mile to provide excellent customer service and I really appreciated it. Thank you Audi service you guys did an excellent job keep up the great work !

Great service provided from start to finish by Anthony Ramirez. Seamless really. Thoughtful customer care from when I stopped in last minute for a brake inspection to providing a free of charge Uber to and from my house. The service performed on my RS7 was replacement of the brake pads and Anthony kept me up to date and informed throughout the entire process. The exterior wash was also a nice touch. Thank you!

Dropped my car off at the service department. Ian De Los Reyes is the best. Everything was great. They did everything I asked ( I am very particular with my car). The only thing is I wish the car wash they provide paid more attention to detail. Especially at a dealership that sells high performance and luxury vehicles

Nothing can be better for a customer to walk in to the dealership and walk out in less than 2 hours, with a brand new car and most importantly, completely satisfied!!! Michael Parrish was a great guy. He made my car buying experience very easy. Everything at the dealership went as I had expected. I thank him and the team at Rusnak.

It was a delight to work with Koni and the rest of the team at Rusnak. He was friendly, helpful, flexible and real and took the dread out of the usual dealership buying experience. We are very happy with our purchase and came away with a great car and a great taste in our mouth as well. The finance lady(whose name I have forgotten, sorry) was great as well. Highly recommended. 😀😀😀😀

I'm pretty surprised by all these less than stellar reviews - my sister and I had an amazing & painless car leasing experience with Ivan! There is no doubt in my mind that he is an invaluable asset to Rusnak Audi. We had shopped around previously with several other dealers and Ivan was incredibly responsive, honest & helpful. We felt no pressure whatsoever and it truly was the best car buying/releasing experience. My sister was undecided between the A4 Premium or Premium Plus package and we did not feel any type of pressure to go one way or another. He was informative and presented her with all the necessary details to make an informed decision. In the end, she decided on the Premium Plus package and we feel really happy that we worked with Ivan!! Thank you so much! I will definitely highly recommend him to any friends/family looking for an Audi. We plan to come back to him in 3 years when it's time for our new leases.

Fausto is an incredible member of the sales team who worked so hard to get me the exact car I wanted. I ended up buying a 2021 Q7 which I never thought possible! I love Rusnak and have leased or purchased from them for my last 4 cars... Their service department is stellar and what keeps me driving 20+ miles for every visit, as opposed to .5 miles down the street from my house to Keyes!

I had the opportunity to work with David Carter to buy a new car. I can surely attest that for the first time, I met a very professional and kind car sales person. I highly recommend him and will definitely deal with him again. Update: Ian De Los Reyes (service advisor) is a pleasure to work with. He will walk you through the process, provide detailed explanation and provide timely updates of the work to be done. Thanks for being professional Ian.

THESE GUYS ARE THE BEST!! I've never had such a pleasant time purchasing a car. A Special thanks to David Carter and Daniel Allen! If you want a classy experience this is the place to be. Rusnak really knows how to take care of their customers!

Long day spent there but we were aware. Husband refused Uber offered to us. Plenty of drinks & pastries. Very satisfied with our service. Car is running amazing since the wheel alignment. Will definitely be back.👍🏻

The haggling and going back and forth with numbers is the least enjoyable part. You never know if your deal is truly the best deal. It becomes more about negotiation skills than fairness. Otherwise, the service was excellent, excellent, excellent. And they were quick to get everything done. Inventory is a struggle these days with production issues, but they had what I wanted. George was our salesperson and he was efficient and helpful. A nice guy to do business with. Very happy with my car and the process overall.

I test drove an Audi from Audi Pasadena 2 days ago and fell in love with it. The gentleman who helped my test drive, Rick, was extremely knowledgeable and zero pressure. The following morning I knew I had to have the car so I reached out to Rick. He informed me he was off for the day, but if I wanted to come in ASAP, he’d set me up with his coworker, Adrian. Upon arriving Adrian was already in-the-know about the specific stock I was interested in and made the entire process totally zero pressure and 100% smooth. After a few easy questions and answers, papers signed, and roughly 60 minutes total time at the dealership, I was ready and in my new Audi! The team was extremely pleasant to work with and I’m glad the process was so smooth.

I had a fantastic experience at Audi Pasadena. My boyfriend had purchased a car from George a few months ago and he was extremely helpful. I was looking for a new car and we reached out to George to see what he could help us out with. He was very prompt with his responses and was able to answer all of my questions! George made the experience simple and was thorough. Thank you George! I will definitely refer people I know who are looking for cars to him and this location.

My husband and I purchased 2018 Q6 Premium from George Pau last Sunday. George was friendly and attentive to our needs. He eagerly showed up several models on the lot. He provide excellent customer service.

Worst customer service EVER. Avoid this place at all costs. Recently had to take my Audi in for service and the lack of communication was unreal. After calling everyday for SEVERAL days to get the status of my car, I finally started calling the service manager, Ramzi, even writing him two emails. After many voice mails and the two emails I never heard back from him. Who does that?! My service advisor was Christian and I tried to reach him everyday. After 5 days of silence, I was advised by the off site woman who takes calls, that I might have to drive to the dealership to get someone to speak with me!! Totally unacceptablel! At one point I was told Christian was no longer with the dealership (which made sense) but when I came back weeks later to have the oil changed and tires filled (BOTH THINGS WERE SUPPOSE TO BE DONE AT THE FIRST VISIT) he was still there. On top of all this, the car was brought in with both sets of keys. They lost the spare and when I asked about it they offered NOTHING. Even after all that had happen. I'm sorry but those keys are expensive. The only positive thing about this service department was Henry. VERY nice man and hated having to complain to him. He waived the cost of the oil change but honestly that felt like peanuts after all that happened. Will not be returning here.

Karsten at Rusnak Pasadena is the absolute best. His customer service, knowledge and experience goes above and beyond. I will not buy cars from anyone else! My service rep Henry is the best too. A power team for sure. I refer all of my clients, family and friends to them for the 5 start treament that they provide.

We bought a new vehicle over the weekend. Daniel Baker was our sales associate. It was a great experience! After corresponding with Daniel since late December 2021, Daniel had advised me during the prior week that the vehicle we were interested in was available. We scheduled an appointment in the afternoon. Upon arriving, Daniel made us a fair offer that we quickly accepted. From there, we were able to initiate and close the acquisition. Our overall time in the dealership was about 2-hours. We totally appreciate Daniel’s character and his follow-thru on alerting us when the vehicle and sales terms matched our needs. He made the whole process friendly, easy, and timely! We have purchased many cars from Rusnak over the years including Volvos, Jaguars, Porsches and Audi’s. Our experience with Rusnak sales team has been consistently excellent, as has been our experience with their service department! We highly recommend Daniel Baker and Rusnak.

I took my Audi A7 to Audi Pasadena for a repair in January of 2022. I noted the problem was a "grinding" sound coming from the front brake(s). At that time the service person shared with me that it was a problem with the brakes, and, with my consent, they would repair the problem. At that time I trusted Audi Pasadena, consented to the repair, and my brake pads and rotors were replaced in January 2022. Shortly thereafter, the problem persisted. I then took my car back to Audi Pasadena, and told them that the problem was not fixed. They apparently took a look at the car, and told me: "There is no grinding noise coming from the front of the car." And I was also told, "If there is a grinding noise, that's normal for Audis, and there's nothing wrong with it, and nothing we can do about it." The same day I went for a drive with the Service Manager. He shared with me that he heard the noise I was referring to. He suggested that it was not normal, and that he'd like to do further diagnosis, which I declined. They didn't get it right the first two times, I was not interested in a third misdiagnosis or assessment. In short. the Audi Pasadena service shop unnecessarily, and I believe knowingly, changed the brakes, and I was told that the brake replacement would solve the problem. Clearly it did not. To note: I brought the car in during the fall of 2021 for a routine service, at which point I was told that "the brakes are in good shape". Clearly the car did not need new brakes. I think Audi Pasadena does a poor job of assessing and determining repair needs. And as a result, suggests repairs that are not needed. It's worth noting that Audi Pasadena refused to refund the uncessasary brake repair that they performed on my vehicle. Finally, I find Audi Pasadena to lack integrity, honestly, ethics and the ability to "do the right thing" when it comes to correcting an error that they made. I'd strongly advise not to take your vehicle to Audi Pasadena if trust, honesty, and integrity matter to you when you repair your vehicle.

I sent a message to the dealership through their website about the car I was interested in and Sevag called me within 5 minutes!! I told him how serious I was and he was able to get the process started right then and there. I was working and Sevag basically pulled it off by communicating with me via text and a few phone calls and had me all situated by the time I got off work. He was super transparent about the financing and no pressure on adding anything other than what I asked. Basically It was exactly what I planned and When I got to the dealership he had everything ready for me and literally within 30 minutes all paper works were signed and done. The car was already cleaned and had a full tank of Gas, ready to go. It was literally the fresh breath of air, how easy breezy Sevag made this process for me! The office is clean and nice obviously a high end dealership but The people made the difference. Sevag was a true gentleman. He is caring and is all about building the relationship. I highly recommend Audi Pasadena and Sevag for your future needs!!

Vianka was great! Saved the day and found me my dream car. As in, I was hoping to order an A4 Allroad, a rarely seen model in an even more rarely seen color. She tracked one down and fought like hell for it. Shout out to Christian also for excellent customer service, communication, and follow up.

Easiest Car purchase I've ever experienced. I bought many Audis over the years and I got a great deal on a New 2021 Q5 for my wife as a wedding gift. Highly recommend this place and Rick is the salesman that took care of everything. Best deal best rate super easy transaction. Had the car delivered with a big red bow and everything! Thank you again Rick! Definitely be buying my dad car soon!

Bonnie is really hopeful. She will answer all your questions and make sure you are comfortable before buying a car. Ask for her you will not regret it.

Fausto is the best!!!! I felt like he was my big brother and got a great deal with no haggling. He is just fair and an upstanding person! Looking forward to coming back for services and saying hi to the whole team. The experience couldn't be any better!

Best vehicle purchase experience ever! I recently purchased an new Audi for my wife, as a surprise. I worked directly with Yalonda Conrad who was amazing! Typically when using the chat feature on the website you get directed to someone who may not even be at that dealership. I used the chat feature and it was actually the salesperson! Yalonda answered all of my questions through chat and followed up immediately via email. Negotiations were simple and pleasant and when I arrived to pick up the vehicle it was ready and waiting with no more than a thirty minutes of paperwork till I drove off in our new car. Rusnak customer service is impeccable and their staff was amazing. Yalonda was a pleasure to work with. She went out of her way to make sure I was completely happy with the vehicle before even committing to the sale. I will definitely be purchasing again from her in the future. Best service. Best price. Best dealership. Thank you!

My wife and I had a great experience buying a new Q3 here. James Gideon was our main sales rep and he was great to work with. He gave us really good info on the new Q3 line, features and abilities. We had a fun test drive. Most importantly, James was friendly and not pushy. He answered all of our questions and gave us time to think over our options, even as we came back a few times over that week. We also worked with Bonnie and she was very helpful as well. Highly recommend James, Bonnie and Audi Pasadena.

The overall car buying experience at Audi Pasadena -Rusnak was great. Fausto was our sales rep. He made time available for us about a hour before they closed to show what available inventory they had for the Q5 that could align to our budget. He was super friendly, not pushy, very knowledgeable about Audi/ cars in general, and made the car buying experience easy. My husband and I highly recommend Fausto to be your guy for your purchase. He will go above and beyond. Also, Bianca (part of the Audi team) was super nice and stayed late with Fausto on finalizing paperwork for us. They both stayed after hours to finalize the sale, and worked quickly. Thank you Fausto, entire team that stayed late, and for getting my husband and I our dream car.

I had an amazing experience both leasing and buying my car from Audi Pasadena. Both times Taylor Baffert helped me and he is super friendly, professional, helpful and makes the experience so convenient. This dealership is honest and you know you can trust them. Highly recommend!

Shout out to the Rusnak Audi Pasadena team, what a phenomenal experience I had. Brought in my vehicle for service, Christian Pompa, my service advisor set me up with a loaner, he stayed in touch all the way via text and phone call letting me know every step that was happening to my vehicle. The attention to detail is top notch from this team!!!

The whole process from beginning to end dealing with Vianka Garcia (finance manager) was amazing, car was delivered without any issues or hassle.

Thank you to Omega and Brittany at Rusnak in Pasadena for helping me and getting me into this awesome new 2017 Audi A3 Etron. They helped me to get out of my old corolla, and not to mention its my first new car I've ever purchased. Thank you again for helping me out and staying open late for me to come out and get the car!

Hello. I would like to share my latest experience with Audi. I neet to purchase new convertible car for summer. One my of my list car was Audi. We came to test drive a5 at 6:30 pm our sales manager was Hose. Our was appointment was scheduled later today. We used to wait car for 20 minutes. Then they said there's no gas. After 3 minutes they said they short of staff. Finally as I understood they didn't want to sell a car. We left. Really disappointed with Audi Pasadena.

I just bought the most beautiful Audi and I am very happy with this car and the deal I got. Audi are making great vehicles and this dealership knows it by letting them sell themselves. Ivan was a very proffessional and patient salesman and just let us take our time, and try as many cars as we liked. He was very personable and honest and excited to show you all the features on these cars. No pressure just like taking a friend along to buy a car. He just wants the customer to be happy with their purchase.. and we are.

Bryan Antonio and James were a dream to work with.! After a terrible experience at Mercedes of Glendale, the Customer service Bryan and James gave us were a breath of fresh air and truly appreciated. They worked with us and helped us get our brand new AUDI Q7. So grateful for both of their exceptional service!

Excellent customer care. One of the smoothest experiences I’ve had when leasing a new Audi Q7.

Rusnak Pasadena is an amazing car dealership if you're looking for the perfect car for the perfect fit that meets your driving needs. I had an excellent salesman explain all the ins and outs of the car I ended up purchasing (Audi A4 if you'd like to know) and walked me and my family through the process from discussion to financing. This process can be convoluted and confusing, but the Financing Agent was absolutely nice enough to walk us through the Financing Review process which lead to a quick and easy 30 minute process. At this point, Rusnak Pasadena got me so excited to get a Display Show Midnight Blue Audi A4. The next day, when I couldn't set up my homelink, my salesman drove over to my house personally to help me set it up. I can't recommend Rusnak Pasadena highly enough. It's good to note it is out of the way for me, but I make sure I take the time driving there to get excellent quality service. I highly recommend checking this place out if you're looking to buy a new car. The staff is excellent, the complimentary catered food/drinks makes this experience even more enjoyable while being hosted at Rusnak Pasadena. If you need to make purchases for your awesome and sexy brand new Audi, the car shop has a nice and friendly staff that even offer discounts to ensure you get the piece of car equipment you need. Rusnak Pasadena is the place to go to meet your Brand New Sexy Vehicle Needs! Check it out!

The service and staff are simply amazing. I felt important and the video of my 20,000 mile check up was so helpful and made me feel like I was there. Seeing everything they check is extremely important to me. Anthony Ramirez is my guy there and he is the kindest, most thoughtful and amazing guy in service.

Everything about my experience was fantastic. I love Audi Pasadena!

I had a fantastic experience working with Brittany and Bonnie. The negotiation was effortless and they really did everything to make me happy with my new Audi Etron purchase. Liz explained in detail how to use the car upon delivery. It is a very technologically advanced SUV and requires someone who is an expert with the vehicle and she is! The dealership is absolutely state of the art and they are very hospitable. I couldn’t be happier with my purchase and my experience.

While searching the entire West Coast from Seattle to San Diego for a Certified Pre-Owned Audi Q3, I was fortunate to connect with Rick Torres at Audi Pasadena when I found exactly the vehicle that I was seeking. When I explained to Rick that we live on the Big Island of Hawaii and that he would need to assist me with driving the Q3 to Pasha Hawaii shipment office 30 miles from his dealership, Rick told me that they certainly could assist me with my special request as I did not want to fly from Hawaii to LA just to execute the purchase and drive it to Pasha Hawaii office in Compton, CA. Rick and his management team went above and beyond to make it happen for us as the vehicle is now ready for shipment to us via Pasha Hawaii. As their Internet Sales person, Rick was always available by phone, text message and email every step of the way. Extraordinary Sales and Service at Audi Pasadena. James Karson

I showed up right at 7:30am when they opened their door. I was going to drop off my car and get to my job by 8am. However, I was told to wait for an Audi advisor to talk to me when I arrived and 20 minutes later I was still waiting. There was no line or anything like that, I was literally the first and only customer through the door that early in the morning. Mind blowing that they’d leave the only customer in the dealership hanging for that long. Horrible customer service.

James, you’re the best, thank you very much for your time and help, absolutely recommend, frustration-free, customer oriented, professional, efficient!!!

My experience of getting my Audi from here was such a smooth process. Rick Torres was able to work with me in getting my graduation. Thank you for welcoming me to the Audi family. Definitely looking forward to the car purchase!

I have been with Rusnak Pasadena Audi for about 6 years now. Their service has always been outstanding even when mistakes were made or delays or recalls to any of our vehicles. They have always done their utmost to work with me and correct any issue that may arise. Specifically Henry has always been a great vehicle service advisor for us throughout the years.

George was an excellent person to work with when purchasing my new car. He was attentive, provided great communication, and made the experience enjoyable and inviting!

Great team and were really helpful! I got the car I wanted and they were super attentive to my needs throughout the whole process of the purchase. Highly recommend the Pasadena Audi dealer!

Bought a brand new audi q8, worst experience of my car buying life: 1. Did not tell me the battery of the show room car was dead and lied to me about the one plus hour delay while I waited they switched the battery (may have electrical issues) 2. Driving home, the door panel rattled from the stereo speaker and the alignment was off. This was on Christmas Eve so they were already closed. When I contacted them the day after Christmas, they said they would take care of it and said I had an appointment Monday morning in their service center. Not happy given the car was brand new. 3. Arrived at service center but no appointment had been made. Ended up spending six hours at the dealership and they were not able to align the vehicle because they also falsely said they had an-alignment tech in person to align the vehicle but did not. They told me it was ready and I could drive away but I asked for the alignment paperwork and they could not produce it. I told him to re-print it from the machine and they admitted they had not done the alignment. It was still not aligned. I had to come back the next day and spent five more hours there. They still did not align the vehicle 4. Obviously being upset, I sent multiple emails and walked back into the dealer talking to the general manager (Aaron something) And have on video him telling me it was not the dealers’ problem it was my problem now because it is my car. Imagine how livid I was after buying the vehicle -outright- and being treated this way 5. The pandemic began and I wasn’t able to get proper service for a few months then another dealer to try to align the vehicle but it could not be aligned. I drove the vehicle for seven more months before complaining to Audi corporate customer care Who finally arranged the proper vehicle correction at Audi Calabasas (fantastic service where i also took my SQ5) 6. Though the Audi connect package was part of my purchase, Pasadena refused to activate Audi connect (breach of contract? bad faith & fair business?). Other dealers will not do the activation because they will refer you back to the dealer from whom you purchased the vehicle. Audi care corporate arranged for it to be taken care of after a year without. 7. What would you do if you just purchased a brand new vehicle for a significant amount of money who refuse to provide all the features of the vehicle you just purchased, refused to service the vehicle properly, refused to address your issues, and treated you with such disrespect without taking responsibility? I know I will Never purchased from this dealer again and urge you to think about my experience. They were super nice until I signed the dotted line and handed over the check for the entire purchase amount...

Henry Perez and tech Chris Fernandez were very professional, they took time to answer my concerns and provided excellent service. I feel confident my vehicle was in good hands. This guys know what they doing and they go the extra mile, in a friendly relaxed way. I will recommend them 100%

Very impressed with their brand new service facilities where they recently relocated. Jorge was my Service Advisor, the nicest guy possible, tried very hard to help out after discovering my Audi was badly soiled after parking overnight at their lot. It was nobody’s fault but the person who did the car wash should pay more attention when they return the customer’s vehicle. Overall a good experience, sans the dirty car episode. Also good is everyone else is following the COVID protocol.

I was informed by Audi that my new Q7 had a recall and needed to be serviced. I also recently got locked out of my Audi WITH my keys in the car. It was very frustrating. When I called to make the service apt I also informed them that I needed Audi connect connected to my phone (to help unlock my car in case I ever got locked out again). They agreed to take care of it in addition to fixing the recall item. When I showed up for my service apt at 8:30am, I reminded the service technician of the Audi connect issue. He agreed to have that fixed before the end of the day. When I came back at 6pm to pick up my car, I asked again about Audi connect and he sent a specialist to my car to help set it up. The first question the specialist asked was “where is the white plastic tag that came with your new set of keys when you received the car?” I responded that it was at home. The specialist said, “oh, I’m so sorry. I can’t help you set up Audi connect without the info on the plastic let tag.” Why hadn’t ANYONE told me that I needed to bring in that key tag when I requested the Audi connect over and over again? I was so disappointed and frustrated! Poor customer service

Nice new building. Everything was clean and in compliance COVID-19 requirements. I felt very comfortable. The technician who helped me was very helpful and I could tell he knew what he was doing. I was very satisfied with the service and my Audi is riding 👌

Truly amazing service. From the moment one arrives to the moment one leaves, this experience at Rusnak Audi exceeds all other makes of car care. I chose to wait while my car was receiving TLC. Excellent choices of coffee, hot chocolate etc and constant updating on the length of time before my car would be available. The whole service took around two and a half hours. This included a wash. Driving away the car seemed full of an entirely new and powerful energy. Congratulations to everyone involved. I’m sorry the survey limits one to 5 stars - I would happily have given 10. THOM NOBLE

Excellent customer service. Anthony, my service advisor, explained everything and kept me informed via text as the service proceeded. Safely COVID-distanced chairs in waiting area with seats and tables also available in the showroom. I live 1 mile from an Audi dealership in Sherman Oaks, but left because of sub-standard customer service. Audi Pasadena lives up to the brand name.

As always, the entire service team at Rusnak goes above and beyond. Great technicians, managers and staff and everyone courteous and kind. Rudy was wonderful and kept me informed every step of the way. When the repair part was delayed in arrival he made sure I had a car to drive, which I so appreciated. I won’t go anywhere else! Thanks Rusnak!

I had a shockingly bad experience trying to work with this dealership. It really defined my understanding of "bad business". I've condensed this story best I could. I was an out-of-state buyer. I couldn't physically be at the dealership, so I was going to buy/finance remotely and then fly over and drive the car home. Over the span of 5 days, I expressed constant interest in a very recently posted car, and was ready to buy the car immediately for the full listed price + whatever fees as soon as pictures were posted (as It was suggested I should wait). Genuinely it was the car and deal I had been looking for a few months, and the salesman I worked with knew that. The night before the big day, I was told by the current salesman on my case, Christian, that he'd reach out the second he located the car and could get pictures to me. The next day, I check the website at noon, and magically the car's pictures had been posted to the website, and it was on the showroom floor. Frantically I call and tell Christian we want go forward with buying the car and we are getting the financials in order and we need an hour. Christian calls shortly later and says the manager is okay holding the car for an hour, and at that point in time I tell him we are completely ready to go. He tells me he will send the payment information as soon as he hangs up. 30 minutes go by, no email, he calls, and tells me a customer has just arrived and is asking about it. This is when everything seems to be thrown out the window. The car is suddenly not being held, and their magical "first come first serve" policy only seems to apply to the customer that just walked in, not the customer that is outright trying to buy the car at that very moment, and has been communicating constant interest over the last 5 days. Christian hangs up shortly after, and then completely ghosts. I call multiple times. I talk to other salesman, one even catches Christian walking by and tells him to call me. Nothing. 5 hours and multiple calls later, I am told by another salesman the car has just been sold. Christian never reached out. Maybe out-of-state is a little bit harder to work with, but the lack of integrity shown was shocking. Not only did they entirely disregard a weeks worth of continued strong interest and commitment to pay immediately when it was ready, but the complete ghosting that followed was incredibly unprofessional. It is important to note that Christian was only one of a good handful of people that knew I was interested and prepared to buy the car as soon as it was properly documented. I'd wager if your an in-person buyer you won't face this issue directly, but it is important to understand the underlying integrity of a few people you might end up working with. I want to add that the first salesman I worked with, Guy Peterson, did a great job and proved that his own commission was clearly not the first priority.

We had a really wonderful experience working with Rusnak Audi. While we didn't end up purchasing a vehicle from them, Karsten, the rep we worked with, was incredibly helpful, kind and responsive. He promptly answered all questions and was very proactive about getting the information we needed. He even congratulated us when we broke the news that we went with another car. A top notch gentleman thru and thru.

I had a great experience here... I worked with Adrian the entire time, and he was always incredibly professional and helpful. I was able to get exactly the car, model, color, and price I was looking for thanks to everyone and especially Adrian. I will be returning for all my services, and any future purchases I plan to make. 5/5 I highly recommend! -Richard

The service advisor Henry was very helpful and responsible. He answered all my questions and took care of my car. He didn't try to sell me unnecessary services. Head and shoulder above the prior advisor I had. Ask for Henry and you will not be disappointed.

Always a great experience at Rusnak Audi in Pasadena. Super convenient and my service advisor is awesome. Ask for Henry Perez. Really nice guy and very helpful. My car had an unexpected problem discovered during my annual service check and he was able to work with his Supervisor to get it taken care of. Thank you Henry. 5+ stars for sure

Great experience taking my A5 in for service. Old town Pasadena location is convenient and close to all the shops and restaurants. My advisor, Henry Perez, was awesome and walked me through the entire process and got me out of there on time. Waiting room is cozy and not bad considering this is an older dealership. Thanks Pasadena Audi!

Audi service department was excellent in accommodating my service needs. They were very quick to complete the service and they provide delicious treats and coffee too while the service takes place. Kirk Wallace was very clear and thorough with reviewing car service needs and recommendations. Although the services department ran out of loaner cars, they were able to provide one through enterprise.

Its with great sadness that I have been treated very poorly today. My car is currently being serviced. It was dropped off on Monday and today is Thursday. I finally asked about a loaner yesterday. The service rep told me that he would get back to me early in the day. I've called and left him two messages since this morning without a call back. I also tried calling the main number, I was told that he was with a client and would get back to me; that was several hours ago. I called again asking for a supervisor, I was told that there were none available? My experience with Audi has always been stellar. I'm not sure why I'm being treated this way??? A call back with an update would have been nice. It looks like I will need to physically go in to get answers.

Great experience at Rusnak Audi in Pasadena. Fausto Briseno, my salesman was excellent. Technologist, Elizabeth knows exactly how to explain all the new technology in simple terms. The GM, Mehran Forutan was gracious and genuinely welcoming. Brian in finance was also professional and customer focused. An excellent buying experience at a beautiful new dealership. Thank you. Love my new SQ5 in District Green😎👍

I worked with Adrien for my new Audi S5. The car is absolutely stunning and is exactly what I was looking for. The staff was very kind and truly made the experience luxurious. Other places I felt not fully taken care of due to my age but Adrien was able to look into every aspect of a new car that I wanted and even though they did not have it in stock they were able to locate one to ensure it was what I wanted.

Johnny Borja was amazing! He took care of the service my car needed in a timely manner, got us a rental, washed and vacuumed my car. I had previously gone to a different Audi dealership closer to home where I was not even acknowledged by the service staff. As soon as we pulled up to Rusnak Audi one of their attendants took our name and checked us in letting Johnny know we were there for our appointment. I also cannot recall a time I have ever received a follow up call to see how my car is doing after the service! Thank you Rusnak and Johnny for the amazing experience. Will definitely be returning.

Henry Perez the Service Sales Advisor was very helpful and responsive to my request for the servicing to be ready before 3:00. He called me even before the time requested, which I greatly appreciated. Henry comes highly recommended by at least four of my friends who own Audis. I was not disappointed in requesting him as the Service Advisor. He explained the costs in a clear and concise manner and I did not feel patronized.

First of all I’d like to give a huge thanks to my Service Advisor Mr. Anthony Ramirez! This young man has gone in my opinion Above and Beyond with helping me take good care of my 2014 A6. Second of all your new dealership is beautiful.

Loved everything about this dealership and the expert, Ernie, who I worked with. I would recommend this dealership to anyone looking for a great deal along with a memorable experience. The experience that Rusnak provided added on to how much I enjoy my car every time I get behind the wheel. To me, it's a package deal and regardless of how great a car is, it can't speak for itself. I truly feel like I got the whole package here. Ernie let me test drive the car for a good amount of time while he explained everything about the car. He explained things in lament terms making it easy for me to understand. He compared the car to other cars in its class like the 3 series, IS, and Q50 and explained how it is a better fit for what I'm looking for. I appreciated the comparisons and the information he had to offer. The negotiations that took place were great as well. Ernie was able to get me the car I love with the package I wanted for a price I could afford. He made it possible for me and I really appreciate that. Everyone else in the dealership was personable and kind as well. Thank you Audi of Pasadena!

Ivan Lai is the best. I live in Northern California and will only buy my Audi’s from him. Easy to deal with, no BS and makes the process easy. Highly recommend.

Overall my experience with Rusnak Audi has been positive. This is a very well-run business that works hard to make a visit there much better than most dealerships. I have personally found each and every employee that I have had contact with genuinely personable and responsible. The whole service entrance process is very well designed and fast moving. They make an effort to connect you with same service writer each time and even if it is an alternate, they look over your file and know you and your car quickly. Personally I know Johnnie is always easy to deal with. Ed Knutson Glendale

Great overall experience especilly with the salesman that reached out via email answering all my questions since I was two hours away and David continued to assist me with all of my questions until I arrived to test drive and purchase the vehicle. Very efficient dealership in all ways.