Associated Bank N Richmond St, Appleton

Don't bother scheduling an appointment as you will not get serviced at that time. I was "advised" to schedule online through their website, which I did. This way I am guaranteed help over "walk-in". The first time I get a text saying it was cancelled, but was never contacted as to why. I schedule another appointment, this time with a teller, but waited over 20 mins past my appointment time in the lobby. Was never helped by a banker. The teller will end up emailing answers. Let's see if I ever get an email.

Friday afternoon at 3pm. Drive Up is 8 cars deep in each lane and only 2 lanes open. Waited 20 mins.

Closed accounts here after continued difficulties with them resolving issues they created costing ME money.

Why in the world anyone would do business with a greedy corporate financial institution like Associated Bank is beyond me. When I found out my wife (a 14-year customer) had been paying $11 per month for each of her 2 checking accounts for the last 2 years, we met with a banker and were told that despite the large amount of check deposits each month they were instructed by corporate to make no exceptions and could not refund even a portion of the $300+ dollars they literally stole from her. We closed the accounts and went to Community First Credit Union where it was literally night and day difference in customer service and atmosphere, there are no fees, and the checks were half the cost.

Overall very good. Online banking was a challenge. But the people at this branch were great.