Associated Bank Main Ave, De Pere

Associated Bank likes to charge $9 "service fees" each month when the account isn't used regularly. The Branch Manager at De Pere was ZERO help and had no interest in helping me get at least some of my money back. Needless to say, closed my account right away and will never bank with them again. If you want a place that takes care of their customers, this isn't it.

Today I went into the Bank inquiring on getting a loan. My home had a fire on Mother's Day and was declared a total loss. I have insurance. Due to the insurance process it takes some time. I have been with Associated for over 10 years. I was looking to secure a loan to purchase a camper as my home at this time. I informed Id#1656932 of my situation and that I was looking to get a loan, which I would gladly repay as soon as my insurance issued there check to me. He informed me that he had to get a 3rd party in on this and called #1457795, that was a mess, phone system couldn't do speaker. I explained my situation to him. He explained the interest rates. He couldn't help me though unless I had a VIN#, contract of bill of sales and it would take them 7-10 days to let me know if they would be able to help me. By that time the camper would possibly be sold. Never mind his condiscending way he was talking me. Since I have never had a problem with the bank in the past with my personal banking or my business banking I honestly have to wonder if my disability affected this situation.

Always seems understaffed at this location. ZERO privacy so if you want everyone else next to you hearing everything you say and what money your getting in cash then please go here so everyone knows your business as your words echo throughout the whole place. How many more times do I have to tell people NOT to count money out loud for everyone else to hear. Missing Bank Mutual.

Have always had great experiences here. We continue to bank here and are more than happy with how we get treated.

Staff are always so friendly. If you're a regular, they know you by name and make it easy to transact.

ASSOCIATED BANK IS THE WORST BANK ON PLANET EARTH. THEY DO NOT CARE ABOUT THEIR CUSTOMERS MONEY, AND HAVE THE STUPIDEST PROTOCOLS THAT SURROUND EVERYTHING THAT HAS TO DEAL WILL YOUR OWN MONEY!!!

What's the point of being loyal to a bank if they can't even extend a line of credit to their loyal middle class customers when they can visibly see that they can afford it by the income deposits? Seems like the only people Associated Bank want to do is business with is the people who are already rich. I don't understand it because I can get credit extended to me from other companies but Associated Bank denies me. I guess it's time to find a new bank or maybe it's time to go to a credit union...

Good customer service, inexplicably slow! Minimum of 10 minute wait if anyone else is in a lane. Slowest banking I've ever experienced.

I have had nothing but great service and great experiences at this location. The staff is very friendly and knowledgeable and they always go out of their way to help.