Associated Bank N Lake Ave, Twin Lakes

I keep having issues with the on-line banking. There on-line access frequently asks to call or text me to give ma a "code" so I can access my account. It has become an annoyance and today, it wasn't even calling my correct phone number to give me the code. Very annoying and I had to call the Twin Lakes branch to find out that for some reason, they no longer had my correct phone number. I asked who I can talk to in order to reduce how often their system wants to call me with a code so I can get in to my account. The number I was given to call put me through many different options of numbers for me to push but did not get me to a live person. I was on hold for a live person for over 15 minutes and finally gave up. Associated Bank's on-line banking gets zero stars from me. I am about ready to move my account to another bank.

I have been a customer for over 25 years. The most friendly, helpful and efficient bank Ive ever dealt with. They have been there for me for business and personal activity.

Everyone treats you like family, great staff!

My bank for over 20 years

This bank has closed my account with no notice and will not tell me why. They simply stated they have the right to terminate the “relationship with the customer” at anytime. I have only been a customer for 1 month. This bank will close your account for no reason and not give you answers. If you report an unauthorized charge guess what “they reserve the right” to not give you a temporary credit until after 10 business days, but on day number 9 they then state that the charge was authorized and then say that in order to prove it wasn’t you need to provide “legal documentation” to get your money back. Do NOT bank with Associated Bank.

Horrible. Don't bank here. They can't even set up accounts right. I'm definitely getting out of doing busines with them

They have been a mess lately, I think they lost the manager