Arvest Bank E 71st St, Tulsa

No customer service at 71st & Sheridan on 2/4/22. I was in the commercial lane at 4pm today, with another Arvest customer ahead of me for several minutes. When they were finished, and it was my opportunity to make a cash deposit for a landlord real estate customer, the Arvest drive-thru teller verbally refused my deposit stating "they closed at 4PM due to inclement weather"!! Then she points at a taped sign in the bank window saying they were closing at 4 pm due to inclement weather. Really?? She refused my deposit and stated she would get in trouble if she accepted it!! WOW My vehicle clock was 4 PM exactly, but she verbally stated her inside clock said 4:03 PM. In frustration, I told her I would post a negative online review regarding this "Rudeness and Poor Customer Service", her reply was "that's fine". She finally admitted they were closing early because there were only 2 employees inside... I guess 2 employees are enough employees until 4PM, but NOT A MINUTE after 4 PM?? You kidding me?? Since my customer needed their rent deposit available today, I drove to Arvest 101st & Sheridan, and voila they were open and that teller stated they were open until 6 PM today. Why didn't inclement weather cause this location a problem too (well, because there wasn't inclement weather today)? Very poor customer service that Arvest closes early (a supervisopr or management employee could have stepped-in to work the drive-thru window) or the teller at 71st Street could have at least recommended that I drive to 101st & Sheridan for my cash deposit (but, they couldn't suggest that to a customer-- if the excuse is inclement weather, right?). After 2 Arvest locations to make this real estate customer's deposit- I then made 2 additional deposits for other landlord customers at Bank of Oklahoma and Chase Bank. Neither of them were closed at 4:45PM (due to Arvest's hilarious excuse of "Inclement weather"). So for my business, this landlord customer, and any future customers, I will recommend Bank of Oklahoma, Chase Bank or another bank for their banking needs!!

I am becoming less and less satisfied with my service with Arvest and how you have handled providing good service during the pandemic. First you shortened lobby hours so no one that works a normal job can go in and talk to someone in person (drive-thru’s aren’t the same and the lines are slow and long so spare me), then this location closes the lobby! To top it all off the signage saying the lobby is closed is so tiny and inadequate that not only did I not see it but when I got to my car I saw a mother with a newborn who had gone through all the trouble of getting the baby seat out and getting the baby quiet, walks all the way to the door before she could read the tiny sign saying the lobby is closed taped to the door. Shame on you Arvest, get your act together and remember how to treat your customers right!

I went to open my first bank account today. The wait wasn't too bad and the people at the front desk were nice. However about 15/20 minutes into the wait they locked the front doors and were telling people they were temporarily closed because their computers were messed up or something. They were telling people that were also waiting to open accounts to leave and try a different location. It kind of concerned me that the banks computers were messing up because I don't want to open an account with an unreliable bank, but I decided to stay and ask some questions about opening an account with them anyways because every business runs into problems. It only took about 5 more minutes to get called back into an office, but when I got into the office the visit just got worse. The woman that called me back was named Heba, the only reason I give her name is because I recommend you DO NOT open an account with her, or do really anything with her. As soon as I sat down in her office she just stared at me and didn't say anything, I told her I was looking to open a new account and so she plopped down in her chair like she didn't want to help me and started typing. After typing for a minute she turned to me and just stared at me again... and still didn't say anything... just stared like I was supposed to know what she needed from me. Through out the whole time of setting up my account she stared at me like I was stupid, made me feel uncomfortable and kept slamming stuff around and giving me attitude. About mid way through setting it up she told me that I needed to make my online account and then asked if I was going to go home and use my own wifi or if I was going to sit there in her office and make her walk me through every step.. Like I was wasting her time. I tried to ask her some banking questions and she started talking really slow like I was stupid...again and said "I don't know, I'm just doing my job. Setting up an account and all I need you to do is sign." By the end I was so agitated, angry, uncomfortable and discouraged that I just left with almost none of my questions answered. The worst experience ever, I didn't even feel like I could ask any questions, or like I got any information. 10/10 DO NOT RECCOMEND banking with Heba especially if you're trying to get stuff done, or find anything out about Arvest.

Just moved to this wonderful town Tulsa My son suggested Arvest. He had looked at other banks to compare, he felt for what i needed Arvest was the best bank for me. We went in got asked what they could help us with today." I'd like to open a checking account" She said she cou

Walk in the bank look like no body care about you, plus the bank tellers no smile look like you are not welcome the attitude 😉 👍👍😄😄

I worked with Taylor baca this afternoon re-allocating some of my finances. I was on the verge of switching banks from Arvest, but after her awesome customer service, skill, and knowledge in what she does I will gladly be continuing with them. Taylor has been by far the most helpful employee I have worked with at this bank!

I went in to open my first bank account today. The wait wasn't too bad and the people at the front desk were nice. However, about 15/20 minutes into wiating they locked the front doors and were telling people they were temporarily closed because their computers were messed up or something. They were telling people that were also waiting to open accounts that they should leave and go to. a different location because they y might not be able to help them.

I applied for an auto loan through the website.  I was then put in contact with the loan department who walked me through the process.  That part was fine, but everything else however was awful.  First off, it was only told to me as I was signing the paperwork that I could pay online only if I opened an Arvest checking account and I would also receive a discount on my interest rate. I signed my paperwork at the 71st near Sheridan location and I have never been in a bank where so many knew so little.  It took three employees to help me complete the auto loan paperwork and they almost forgot to issue the check itself.  The best part is when I went to open a checking account.  I received an email a couple days after the requesting the checking account that my account was opened and funded. Then I get a generic letter about how Arvest is shutting down my account and they don't wish to do business with me.....AFTER THEY GAVE ME AN AUTO LOAN! See any problem with that?  I call customer service and loss prevention and they refer me back to the branch.  I go to the branch and the manager says that there was suspicious activity on the account... Do you know what that suspicious activity was?  I was linking my Paypal account to this Arvest account. At one point she asks me how to spell Paypal!?!  What year is this?  I was told I would get an answer weeks ago to this issue....Guess what?  No response.  According to their manager I am no longer able to open an account with Arvest.....once again... AFTER THEY APPROVED ME FOR AN AUTO LOAN!  Not only that, I had to call the loan department and confirm my payment date and ask where to send the payment.....because at no point was I given the information or so much as a payment book.  If I could go back in time I would avoid Arvest bank like the plague.  Miserable experience.

There are exactly 11 vehicles sitting in the drive-thru right now, of which I am in one. This is a managerial issue. There should never be 11 vehicles in the drive-thru. It makes your clients think you're incapable of staffing correctly.

You guys should give a better training to your employees and let them know to ask the customer where they want there money to be transferred to. Now i have to wait until tuesday to pay my rent because one of your employees made a mistake and put my husband's check in the wrong account and guess who's going to pay late fees. Not fair at all this is not the first time this has happened to us same bank lacation!!!!