Arvest Bank Kelley Hwy, Fort Smith

Wow!!! Tryed to cash a check I received from an Arvest account. First if your not an account holder at Arvest you can't even go through the drive through. "It's reserved for only Arvest bank customers." Then after signing the check I had to show 2 forms of IDs. After that they told me I had to pay $5 to cash it. Seriously!! Guess I'm the bank today!! Lol

Arvest financed my vehicle loan and once it was paid off I requested title and they lost it in their files…. What a joke.

Extremely slow, very short handed. This branch has got to be one one the slowest at customer service

The Hispanic lady working the window was extremely rude. Worst customer service I’ve ever had.

Every number I call had to wait long.All automated answer machine. Not much on customer service if you want to talk to a real person.how can we get answer if real people will not answer their phone 😡😡😡

For you youngins wanting to start a new bank account, I WOULD NOT RECOMMEND THIS BANK! I do recommend finding your community credit union tho. They will actually help you build your savings and give you cash back on your debit cards. They are a great source for credit building as well! Arvest however has caused strife between my wife and I because they never enroll us into overdraft when we requested it. After all these transactions that put me in the negative, I paid off the balance due and then demanded for them to close my account. They told my wife and I to wait until the next day, Friday. Today is Friday and they are charging me this absurd “monthly fee.” So now I have to wait on that transaction to close this account. Not only did the banker lady tell my wife and I that we couldn’t dispute that transaction. She told us rudely that she has other customers and to get out of line. I will NEVER recommend this bank til the day I die. CREDIT UNIONS ARE THE WAY!

Experienced the worst banking service ever. I went to the bank to enroll in overdraft protection a couple of months ago. Come to find out, they didn’t even enroll me. So instead of my card declining, I was having huge transactions put me in the negative. (Mostly from websites messing up with my orders.) But I went up this bank explaining I was enrolled in overdraft protection and shouldn’t be allowed in the negative. They continue to charge me for a “monthly fee.” And I requested them to close my account numerous of times. Not only were they rude to me, but refused to close it. I waited until all my pending charges and deposits were gone, but I woke up to a bogus charge of a “monthly fee.” I paid for it to get the negative again and requested yet again for them to close my account! The teller then told me she had other customers and to proceed out their lane. How rude these people are is beyond me! I have to wait until Monday when they told me they could today, FRIDAY! Shame on this company forcing me to keep this unwanted bank account!

This not the first time I have used this location, but my goodness it is the slowest location. Every time I come here I wait 15 plus minutes being the only car in my lane and get waited on after other customers pull in!! Frustrating, get it together. 🤦🏻‍♀️

Customer service was exceptional they cashed in my money in right away

I will cancel the account with this bank. I don't like their service .. And that lady named Delmi is sad with her customer service ...