American Signature Furniture Governors Pl, Bear

Where do I begin? I’ve been making purchases from the store for many years. Not only for myself, but for my clients that I work for as a general contractor owning my own business. Each and every time I have made my purchases through Gina Yates. Not only is she a pleasure to work with, but she is a consummate professional that has a eye for good taste. When I am a little confused about whether an interior design will turn out right, I have followed her recommendations and have never been wrong. My clients even tell all of their family and friends about her as well as your location. She’s the best and I wish I had individuals like her that worked for me and my company!

My fiance and I drove down from NYC to look at their feather down plush couch for our apartment. As soon as we walked in we were quickly greeted by their friendly associates. James was incredibly helpful and professional. He seemed to anticipate when we wanted time to chat privately and when to check in with us to see if he could answer any questions or make suggestions based on our requirements. He was very pleasant to chat with and handled our purchase quickly and easily. I couldn't have asked for a better experience for our visit and purchase. I would definitely purchase more furniture from American Signature in the future and would not hesitate to make the 2.5 hour drive to visit them again.

Crystal is the absolute best. She is so kind, helpful and genuine. I walked into the store a little nervous about making my first big furniture purchase and she was so patient with all of my questions and gave such helpful answers. I recommend going to American signature and asking if crystal is available. She even goes above and beyond to personally reach out to you (if you would like), if any furniture you have your eye on comes back in stock. Thanks again crystal! Best, Annie

Thanks to Mrs. Regina for helping me with my purchase. She’s been nothing friendly and helpful during my purchase. Please go see her when you visit the store in Bear, DE! Tell her Mel sent ya!

This store never disappoints me. Gina by far is the best sales rep ever. She's patient, communicates throughly with all questions and concerns, and is always so professional. She made my experience one that was fun and not a bore or drag. Thank you Gina for your kindness and help with my furniture😊 Dan is also a great sales manager, very pleasant and accommodating...

We didn't find exactly what we were looking for yet, but the staff was friendly and the furniture was nice. But most importantly, the store was organized in a way that made it easy to find and compare what you were looking for! Things were grouped together rather than having to walk all around the store and try to find Waldo. Many items also were labeled with dimensions and other color choices. A much more pleasant experience.

I purchased furniture from this establishment in October 2021. I have had ongoing issues with the dining set which was purchased. Communication is Key for me and if it wasn’t for the simple fact of me contacting the store I would never get any of my issues addressed. They still haven’t been resolved. The staff at this store are very pleasant. I cannot complain about any of the staff. It isn’t there fault the chairs to my dining set haven’t been repaired. I just wish they would treat customers better. It is sad because I was actually going to purchase more furniture from them but I am now skeptical.

As a former call center manager, delivering stellar customer service is paramount....and Lara was fantastic! She was friendly, knowledgeable, professional and above all extremely helpful. I couldn't have asked for a better purchase or experience.

I was new to the area and needed some furniture. Someone I met in the area told me about American Signature. I went there a young lady by the name of Crystal Broomer greeted me. She was very sweet, nice and funny. I explained what was going on and how much I was working with at the moment. She took me to a scratch and dent room asked if there was anything I liked. I said yes. She then help me put things together according to my budget. She was great. I will be back!

My husband and I were on the hunt for furniture when we stumbled across this furniture store. Customer service was good and one person in particular stood out the most, Crystal Broomer. She was very helpful and gave us a ton of insight on the furniture they had.

Our Experience was Absolutely Amazing with American Signature furniture from quality of the furniture to quality of customer service! Dwyane Hendrix was super honest & helpful with helping us. The whole experience was amazing. DEFINITELY HIGHLY RECOMMEND!

We had a great experience at American Signature today with Crystal Broomer. There were extenuating circumstances that she had to deal with for us and she was right there when we needed her...extremely helpful and very professional. We highly recommend Crystal and thank her for all her help!

Crystal is awsome. My daughter bought a mattress there that she was not truly happy with. Crystal and Dan arranged an exchange! Thank you so much for your great customer service!!

Beware of the warranty terms. The store itself holds 2 years of the 5 term . Once we got into the last month of the 2 year I was told it shifts to another company . Ok let's jump to that joke. Good luck jumping through the hoops. The company then will decide to give u a settlement number of the piece under warranty . Our situation 1200 item now reduced to 375 cash and keep the item. We refused and the store is ordering another piece . Now on to the next joke the delivery has yet to happen . They keep cancelling the delivery (most likely sold each time ) . Shady doesn't do well with me so think twice and use your Amex as an insurance policy .

Crystal was amazing to work with my mom and I came in to look at a sofa with no intention on purchasing yesterday ,however that changed once Crystal the sales person provided so much information about the product without being pushy. We felt like family🥰

We were greeted by Crystal Broomer when we entered the store. She offered to help us and lead us to the areas where we might find what we needed. She was extremely helpful and , through her we made our purchases that day

Everytime I go into American Signature I have a great experience with Crystal B. She has no problem breaking everything down to me if I ever have any questions! She has A1 customer service! Great Job!!!!

I had an awesome experience with my salesperson Crystal B. She did a phenomenal job from the time i walked in until the time i left crystal made my experience awesome…thank you crystal for all that you do you are amazing!

Update: American Signature Furniture went out their way to track me down and call me to explained why the leather (bonded leather) sofa started peeling and offered me store credit on a new sectional set (manufactuer defect). They even included free removal, next day shipping, and an affortable 5 year extended warranty on my new leather (vinyl polyster) sofa . Despite the 1 year store warranty expiration and the decline on my PurePromise insurance claim, they still reached out to try to make things right. American signature furniture went beyond what other competetors do and they truely "take care" of their clients to maintaine a lifelong positive relationship. Additionally, the wood bedroom sets I purchased 4 years ago are still in great condition dispite everyday use. I highly recommend doing business here. They see the customer as a person and not as money.

Excellent furniture and fantastic service. We’ve been shopping here for years and the quality has never let us down.

John was great. Really helped my vision come to life. Thank you for helping my new home be welcoming 🙏🏾 😊

We met Crystal Broomer on our first visit there driving down from PA. She was kind and gracious and helped us through the process. What I like about AS is that some of the sofas have the option to change the fabric, so you can get the sofa you want in the fabric you desire. The billing and deciding on the Left facing vs Right facing sofa was a pain but Crystal helped us. Hopefully we get the furniture on time now as we have been given a date 6 months from now :) will be updating my experience after I receive it .

Phenomenal! Had a house fire, furnished my whole house with gorgeous quality furniture! My sales Rep Lara, wasbalso phenomenal! Very personable and exemplary customer service skills!

I placed an order in April 2021 was told it would come in July but received a phone call not until October! October received a partial delivery and was told the rest would come in December. December came and got another call not till February. 10 months for a complete furniture and dining room set totally excessive, no contact from the store, no apologies, no let me refund some of your money for the inconvenience, absolutely nothing! To add salt to my wounds I take the 12 month no interest financing and it expires June 2022 but I received not one item until October! Makes no sense should at least extend the financing until October 2022 but take your money and screw the consumer! Also calling the store , forget NEVER get through, I call corporate but still luck with receiving my order earlier! On a bright note my salesperson Schima was nice!

Crystal was excellent. She was patient and help me find everything I needed n more. I will be recommending my friends n family. The service was excellent and the furniture is very nice also.

Had a great experience at your store last week as the sales representative was pleasant, knew her stuff, and wasn't hovering over top of me while I browsed. I will be back to see Crystal and hopefully this time, I will decide on the pieces that will complete my living room!

I"ve NEVER in my life had such FABULOUS service and a pleasant experience from a sales rep Crystal B, a sales manager Dan and their regional manager Toni!!!! The experience I had walking into American signature in Bear, De. and being greated by Crystal B. was AWESOME from start to finish. Crystal knew her stuff inside and out and upside down! She was patient and helped me with my selections, I'll be going back to her to order more furniture and pictures and accent chairs. Crystal, Dan and Toni went the extra mile to make sure my order was coming faster than I expected! I was there Sunday and I had delivery Thursday of my items and their all beautiful! If you need furniture go to Bear, DE location FIRST and ask for Crystal B. The trip is worth the excellent service they provide. Extra tip ...call first and ask for Crystal B so you go on a day she is there and not her day off. BIG THANKS TO BEAR DE LOCATION!!!!

Had a great experience finding my first apartment couch with Dwayne!!

***Update 2/28 their social media team reached out just to tell me what I've been told since Aug 2021 parts to repair couch are on back order. What a joke. Why not just allow me to have store credit get something else and you can have this junk back. Btw did I state previously my mother got a couch same day same model just not a sectional a single sofa and has same issues been getting same runaround parts on backorder AVOID this place. Save your money. The prices are good for a reason the furniture is trash. Been waiting since August to have my sectional repaired it's sinking in in one spot and cushion are flat I keep getting run around and being told it's back ordered or I have to speak to purchasing manager whom conviently is never avail. Don't do it to yourself spend more and get something from a higher quality store.

Dwayne went out of his way to ensure I got what I needed and went further by offering me a financing option and ensuring I understood all of the paperwork at hand; hard work and knowledge go a long way! Thank you, Dwayne.

Dwayne was awesome, patient and very helpful. He made the experience painless. I recommend you seeing him for an awesome experience.

Good selection, attractive prices. Really cheap build quality. I bought a leather recliner from this place along with a bed and a table. Every single item had an issue. I also bought the 5 year warranty which luckily let me fix the bed and table. The leather of the recliner started peeling off and the mechanism broke. The insurance company denied coverage because the recliner was made out of leather. So I'm left with a broken recliner which has a manufacturing defect which neither the maker or the insurer wants to take responsibility for. Please read the insurance terms properly before you buy it. It's a scam and they sell you insurance that won't even be applicable to the products you buy. Never going back here again! Edit: The response to my review is a hoax!! Absolutely no contact from anybody, even though I responded a day after I was asked for my contact info. Just a PR stunt from the looks of it

Gina was wonderful! Was my second trip in and very nice to work with! Dan was extremely helpful with the mattresses and very accommodating with a delivery issue. I will definitely come back!

I have insurance on all my furniture and I got all my furniture from here. My bed broke and it was under 1 year so it was under a manufacturing warranty. I have called and they keep setting up a repair man and I keep taking off work and today is day 4 of them canceling my repair service and they don't call me, email me or nothing. I can't get a hold of the store. I keep calling and it is so frustrating. I don't think I want to buy from them ever again. Not only that but yesterday the collection department called me and said I owed over $1000 and everything was paid in full when I purchased my furniture. They are so disorganized. Edit a week later: They finally fixed my bed frame after 2 months. Since I wrote this comment they got in touch with me and actually called me and the person was very pleasant and they are giving me a $200 credit for my inconvenience. So I added another star instead of 1 since they did fix my bed and offer a $200 credit but it shouldn't of came down to this. I am satisfied but they either need to hire more people or something because it took way to long.

We have been working with James R. from American Signature Bear location. Very knowledgeable, helpful and a talented home designer. He helped transform my house. James is very personable, which made the process extremely pleasant. I plan to be in the store again soon! Thanks for all your help, James!

My service is always wonderful with Regina. We have been working with her since 2016, and she has done multiple homes for us. We love her. She is the best, knowledgeable and always so fun.

Wesley here at American Signature is a great salesman ! his customer service is amazing he really went above & beyond with all of my concerns while I was out shopping. If you do come here ask for Wes ! he will make sure all of your needs are met & do it with a smile :)

Great experience with John , very efficient and makes things go well and very easy. Dan is a fantastic awesome sales manager, great guy with impeccable characters, more of people like Dan should be employed in the organization .All works me through easily. Thanks guys. God bless you.

Dwayne was very helpful & courteous. He was patient & friendly while showing us our options. His help was very much appreciated

Dwayne was so helpful and knowledgeable we found our new living room, dinning room and counter stools. We are so happy with our selection.

Great place to go to buy all wood furniture where you can bring it home the same day!!

I highly recommend Shima to anyone who is looking to purchase any piece of furniture! She is awesome, Shima goes over and beyond to get the customer what they want. I ordered a two piece sectional and ended up needing a third piece. Shima fought for me and got me the third piece within 2 weeks! Which was a shock because the original 2 piece sectional I purchased took almost 12 weeks. Shima gave me her personal number and kept me updated with my purchase. Thank you again Shima! ❤️

Dwayne was very helpful with the purchase of my recliner. Excellent customer service and hospitality.

I have to give an amazing shout out to American Signature Furniture in Bear Delaware! First of the staff was so extremely helpful the two times I visited the store this week. Very friendly and not pushy. The team at the Bear store is just utterly amazing! To add to the positive experiences in the store...Long story short my Dad is having some health issues and he needs a lift chair. I have ordered and paid for 3 in the past week at other stores only to find out after ordering them they were going to be delayed until further notice. I ordered one tonight that was in stock in the warehouse and would be here Friday. Unfortunately, they called and it won’t be here until Monday. They knew I really needed it for my Dad so they apologized and offered me the floor model to use until the other comes in. That is true over the top customer service!!! They will have my business from here on out! Thank you American Signature Furniture!

We had the pleasure of meeting Jon Tubbs today and our entire encounter with Jon has been a great experience. Jon is friendly, and is very knowledgeable of the products. He gives you space and is not pushy. We will definitely highly recommend Jon and American Signature Furniture to all of our friends and neighbors.

I read the reviews on this place and that is not my experience we have furnished our whole home at this place we just recently renovated our house and we coordinated the furniture to come with the renovation was done however due to covid-19 a lot of the furniture is stuck on shipping containers in the ocean that's out of their control we're always greeted with friendly faces and you can change your order you can cancel stuff they'll give you a quote on what it is are people even call us when certain pieces that we've ordered had the matching piece that goes into the scratch and dent section if it's not too messed up but they are wonderful several times they have played sold stickers on it over the phone never had a problem reaching the store are reaching anyone to help us and definitely not while we're in store we also have the credit card to the store it's easy to pay off easy to use like I'm not sure if these reviews are from other stores but this review is for the one in Governor's Square wonderful store wonderful staff

Great experience tonight at American Signature Furniture. Dan and James were extremely helpful throughout the process. Definitely coming back. Thank you Dan and James!

I wish they stop selling things they don't or can't get in stock. And the communication is horrible. Nobody calls to update or anything. They take your money and that's it. Placed a order for a dining room set in April that we were told would be in by May. We got HALF of the set in July. Every time we call they push it back another month. So here we are going into the holidays and STILL no dining set for family gathering. Horrible service. Horrible communication. And no apologies yet!!

I love American signature furniture . The manager Dan and Gina always make my experience great. Been shopping here for 20 years, and I am always excited for my next purchase...

I love American signature furniture! Gina and the customer service staff is always so helpful and tentative. I shop here for my house as well as all my clients. I will always shop here. Thanks ASF…

Great looking furniture...I intend to buy my bedding set there. John answered all my questions. No sales pressure and was very knowledgeable and polite. I recommend anyone to consider John when shopping. You won't be disappointed... I'm looking to relocate and John was most helpful in offering information about the areas in Delaware. Please promote him to upper management...😄💰💯

Terrible. The only reason I’m giving you a two is because what you did manage to deliver in the past 5 months was nice furniture HOWEVER: 1. Your customer service is terrible. Promise to make deliveries and no notifications of changes to orders or discontinued furniture although you have already included them in your purchase. Sorry ma’am we no longer have the buffets you ordered to go with your dining room set does not fly ! 2. Ordered my furniture since August 2020 And still no deliveries and my delivery dates pushed from August 2020 untold February 2021 with promises to deliver on paid items. But you want the interest paid and I’m to keep paying on items I don’t have. 3. Stop selling stuff you don’t have in stock or can’t deliver. That is stealing. Especially at a time like this. Although I canceled my order and put the funds back on my credit card you can’t give me back point for opening the card in the first place. 4. No communication and no deliveries and no furniture. Huge problem. Huge! I’m unsatisfied with your service and yes we understand it’s a pandemic but luckily I kept one of my beds when I moved or we would have been sleeping on mattresses on the floor for the past 5 months. Are the executives looking at the logistics ? Help me understand this? Nice selections but it’s all window shopping if you can get your orders delivered.

The list goes on. The company has failed on a number of fronts. Promised it was at store for pick up. Drove an hour to get and no one could find it. TWICE!! Then supposed to deliver this past week and never showed up. Store manager, Randy, now is no longer returning calls. Honestly a pathetic organization. Poor customer service and outright lying about the past two months of supposedly available furniture. Left four message over two days. No return call. The Schottenstein organization should be ashamed of this location. Bottom line. DO NOT DO BUSINESS WITH THIS COMPANY. LOOK ELSEWHERE UNLESS YOU WANT RANDY THE MANAGER TO TREAT YOU WITH TOTAL DISREGARD DESPITE PAYMENT IN FULL. REVISED REVIEW: It’s important to note that the company and more importantly Randy, the store manager, stepped up and addressed our situation quite satisfactory. The furniture has been delivered, and it’s beautiful. Despite the many issues (some preventable some not) the company made good and that’s ultimately all one can ask for. We would use this company again since they owned up.

Thank you Troy the manager for a pleasant delivery experience. You took the time to explain setup and how the Bluetooth works. I’m always happy to shop with Gina but you helped us make it easy. Thanks

The experience we have always had their over the year has always been positive. Our sales person Ms. S has been most helpful. I always recommend the company to others. We make it our first stop. CC&Mt.Man

We walked in and were helped right away, there weren't a lot of people in the store but also not a lot of staff on the floor either but we saw a lot of options and were able to settle on a new living room set and recliner. Definitely recommend checking them out! Ask for Jamar

Awesome experience, no question. Delivery was top notch. Those guys were here on time, worked very quickly when here, in and out, setup took 15 minutes. Our sales lady Shima, was a wonderful person to deal with. She made that shopping experience easy and fun. If we need any furniture items in the future, we will be going back to American signature furniture. Excellent furniture store!!!

Dwayne was friendly, professional, informative and very tolerable with all my questions. Great service

Customer service was awesome. Dewayne was patient and very informative. Provided a lot of information and made sure we were getting the best for our buck. Prices were reasonable and quality of materials was sturdy. Love the no sales tax in Delware.

The best experience I’ve had with your company thus far! On Friday, I was greeted at the door by Crystal Broomer with a beautiful smile and energy to match. I didn’t have a clue as to what I even came into the store to shop for (lol), but after I gave her details of my living space, I left there furnishing my living room area with two grey, oversized, comfy round chairs (not to mention the price deal). This space was given a very unique look. Thank you so much Crystal for your service, I will be back soon!! Losh

My husband and I were shopping for a bedroom set and stopped at American Signature Furniture in Bear, Delaware. We found a bedroom set that we took a liking to but felt we needed to look at a few other stores. Before leaving we promised our salesman, James, that we would be back. We've visited no less than 9 additional stores and checked out well over 40 different bedroom sets. We found ourselves comparing each set we looked at to the very first set we found. We returned this evening to American Signature Furniture and James made our shopping experience extra special. James has a fantastic personality and a gift of making you feel at ease. He was extremely helpful and answered each question and any and all concerns we had in an informative and professional manner. We are very happy with our purchase and feel very fortunate to have had James make our experience stress free.

I had an amazing experience purchasing my furniture for my new home. Gina was my sales associate and she is very knowledgeable. Loved loved how she listened to what I liked & walked me through the showroom answering all my questions. Gina patiently waited as it took me about two weeks to make a decision. 😊 I would definitely recommend the Bear, Delaware location and ask for Gina.

I used to shop at VCF in Virginia before I came to this location in 2015 when I moved to Delaware. I love this place from the friendly associates to the great price and quality of furniture. Salesman (James) gave my daughter such an extraordinary customer service experience, as she was shopping for her very first apartment. To top it off he sent a card in the mail thanking my daughter, congratulating her on her first apartment and remembered my grandson name mentioning it in his well written Thank you card! I went back and purchased a new bedroom set for myself and made sure to look for James!

I came to the store today just to look because I recently purchased a home. I was greeted by Crystal Boomer and she was GREAT!! I gave her an idea of my style and she pointed me in the right direction. She showed me some great pieces. I quickly settled on my set. And am very happy. She was very pleasant and helpful! She was a pleasure to work with!! I will definitely be back to furnish the rest of my home! I look forward to working with Crystal again real soon❤️

I have never been in this store, didn’t even know there was one in Delaware. Ended up here after a Google search and boy was I pleased. Was met by a smiling associate who had the best energy! Her name was Crystal Broomer. Even after telling her I wasn’t purchasing, she was still as pleasant and helpful as if I was. Because of that, I will be back next month to purchase. That was by far, the best customer service I’ve experienced in a long time!.

Went in window to shop for a dining set and was greeted by Crystal. She said she's new but I couldn't tell because she was very knowledgeable and helpful. She was able to help me select not only a bed but office furniture as well. I hope this message reaches her... Thank you Crystal.

My mother and I received too notch customer service from a young lady named Crystal. She truly went above and beyond and exceeded expectations. She provides a personal touch that is sorely lacking these days, and it was indeed refreshing to say the least. Thank you Crystal! Also, the furniture she helped me find for my home was just what I was looking for!

Thinking of walking into a store to make a major purchase is daunting but Crystal was very helpful and went out of her way to make sure I took my time as I tried to find that sweet spot between style and a tight budget. She gave suggestions and recommendations that just made sense. Practical. The delivery process has not been as smooth as I would have hoped but Crystal handled all the details and made sure information was updated. She communicated through follow up calls and making sure everything was back on track. Talk of being a super star! In this day and age when all you get are automated responses and chat with robots...dealing Crystal just goes to show that the human element adds value tenfold. Thank you so much Crystal.

I had the best experience when I came to American Signature! Make sure you ask for Crystal! She was so patient with us while trying to make our decision. She was able to show us estimated delivery dates and provided us with the all the information we needed to make an informed decision before purchasing our beautiful cozy couch! We left the store feeling like we made the best decision while saving some money. We plan on returning to work Crystal to pick out accent pieces. Crystal made furniture shopping less stressful and more relaxing with her support and kindness! Definitely a satisfied customer 😊

Crystal and Dan are the best!!! I purchased a mattress from Crystal but when it was delivered I ended up wanting something softer. They both went above and beyond to help me set up the exchange and made the process as simple as possible. Thank you both!!

Our experience here was top notch thanks to sales woman Crystal Broomer she was helpful in every way! She listened to what we were looking for and provided us with her professional guidance when were unsure. She was very informative and patient, as we were making our decisions. We highly recommend her and we will most definitely be looking forward to doing business with her again make sure to ask for Crystal Broomer when shopping here at American Signature !!! .

I’d never heard of this place before, a friend of mine told me about it. I went inside and was like a kid in a candy shop. Crystal made this experience 10X better. She listened to what I said I was looking for (which is super important), she was not pushy, and she was also extremely patient with me as I was overwhelmed with the huge selection this place offers lol. It was a great experience all the way around! I will definitely be going back and shopping with Crystal again

Crystal B showed great customer service. I was on the fence about getting new living room furniture and she set me up with the perfect style love seat and recliner. Thank you.

James Riccardi was our salesperson on the purchase of our bedroom set. He was very polite and respectful and really a lot of fun to work with! When I am ready to purchase more I'll definitely ask to work with James Riccardi again!

Am having the WORST experience ever. I received 3 deliveries for my 6 piece dining room set. Multiple deliveries all with damaged chairs. I’ve contacted the furniture store and to the day am still waiting for a MANAGER to assist me with this horrible issue. By the way this situation is been going on since February. Hopefully after this review someone will attempt to fix this problem.

Dwayne Hendrix was amazing ! Excellent customer service ! He helped with everything and made sure we was satisfied with our furniture and outstanding advice with our furniture and needs.

The customer service here with Crystal and the customer service center is amazing! They were able to help me with an unusual order exchange request.

Nice people, great service! I believe they have better quality products here compared to years ago. Joe gave me every detail I asked about and a fair deal. Unfortunately, the piece I wanted is too big for the area I wanted to put it. No pressure sales!

Had a wonderful experience. Bought a sectional that is very comfortable and works beautifully in the room. James, our salesperson, was exremely helpful. He helped us with the fit and even drew pictures. The delivery people and customer service were also very friendly .We will shop there again.

Schima J. was absolutely amazing! From the start of my visit she made me feel comfortable. She made my stressful experience so easy and fun. Would highly recommend her for all your shopping needs. Couldn’t have asked for a more perfect lady to assist me.

I went to the Bear location looking to complete my look at home, and Lara was willing to help and offer suggestions. She is really good at what she does. If you need help decorating, book your home furnishing consultation with Lara. She was very professional, personable and friendly from start to finish.

This location has a jewel 💎 that adds so much value to customer service and more. After having a difficult time with a purchase that took many calls, visits and months to deliver, Althea was the person that never stop following up on the ETA. Some pieces were damaged, not shipped together, sold again which made my delivery longer than needed, delivery was a nightmare…….you name it, it happened. After speaking with Todd and Randy the communication lacked keeping me in the loop. They said they would follow up but didn’t. They already had the money so I kept calling and visiting the store. Through it all I was patient and respectful. Althea was the only person that made sure in the end that I had all the furniture. She NEVER dropped the ball!!!! I appreciate her more than she’ll ever know. If I purchase from this location again, it will be because of the relentless effort and service that Althea delivered otherwise it’s a wrap!!

Crystal Brookner was very helpful with my order. She answered all my questions even after hours! She’s very devoted and gives excellent service. Will. 100% work with her again in the future. Great experience!

I’m a repeat customer, worked with Ms. Mercedes each time. I’ve now purchased 2 rooms of furniture. Each experience has been pleasant. Quality furniture, excellent styles and workmanship.

From the moment we walked into the Delaware store we were greeted by 3 friendly staff members. Dan assisted us with our visit and our purchases. We were extremely happy with his professionalism and knowledge. Our trip from PA which was 1hr and 20 mins was completely worth it !!!! We will definitely be returning.

John Tubbs was very helpful and knowledgeable of the furniture. He took his time to explain everything to us which allow to make informed decision.

We bought a new kitchen table today with the help of Lara and she did an excellent job. Next time we are looking for something we’ll make sure to go to her.

Schima was great! She helped me find exactly what I was looking for!

Dwayne was absolutely wonderful very patient and kind best of all he really took the time to help us find the right mattress.

Dwayne took care of me from the time I walked in the door. He didn’t crowd me but, he was right there when I needed his assistance. I always get what I’m looking for! Looking forward to my new bedset!

My son's father and I went to this place after checking out several other furniture stores. We were quickly greeted and asked if we needed help. We walked around and found a beautiful night stand with a tall chest dresser. The gentleman that helped was very nice and patient, while I decided on purchasing chairs with the kitchen table or keeping the old ones I have. Which was not included in the price of purchasing the table you had to buy each chair separately which was odd to me but I digress. Up until this day we only received our dresser set just last weekend! Of course they blamed the pandemic, which baffled me because things have been open for a while now. The kids have finally returned back to school. People are going back to work, places are opening again. Yet I get a call once a week with them giving us a new date to expect our last item. Only to get another call stating that the table is being pushed back again till December😤😡! PLEASE TAKE YOUR HARD EARNED MONEY SOMEWHERE WHERE IT IS VALUED! .

Came in to purchase a bedroom set and was delighted to be greeted by sales associate Crystal she made buying easy and simple ,we search and found exactly what I wanted ..She also gave me some great de orating tips..Great merchandise and great staff

Mia, is an awesome sales person. She contacted me in reference to a dining room set I looked at but it was not available until next year. She reached out to let me know it became available early then I was told. She’s an awesome sales person.

Dan and Mercedes were great to work with! Very friendly and helpful! Got what I needed at a great price!

Very nice /friendly salesman name jack, very nice and Alsome store manager, good customer relations, also their was a nice sales lady that was helping us to get on the website to complete a review, which wasn’t her responsibility but she was very patient with me and truly, pleasent and and helpful , great group of nice people

This is a highly recommended company. Joseph Webb was very helpful and friendly. He help me search for my liking also didn’t give up and was insist that I walked out of American furniture happy . Excellent customer service and good quality product, especially for the price. I will always look forward to be working with Joseph Webb in the long run . very helpful and kind .

Drove about 50 minutes to the Delaware location since the store had the living room set I was searching for. I was immediately greeted by a very nice salesperson named Jon Tubbs. He directed me to the set and then spent some time with me going over my questions. At no time did I feel pressured (which is what I find difficult dealing with at many furniture stores). He took care of my transaction, explained everything clearly and it was overall a very nice experience. I’m hoping the delivery and products are just as good as the showroom experience. Thank you Jon!

These people don't deserve to have jobs. We bought a sleeper sofa from them in April 21', where they promised it would be delivered in June 21'. Of course it was not and the pandemic was blamed. ( which is the saddest excuse to continue to use.) They continued to tell us every month that it was on its way to the facility and we would get it the next month. We did continue to ask for discounts for the inconvenience and 6 months later and we finally get the couch delivered. ONLY FOR IT TO NOT BE A SLEEPER SOFA. Apparently their associate put the wrong couch in the system even though we paid the price for the sleeper sofa. These people dont know what they are doing and will lie through their teeth the whole process. Thank you for making this the least enjoyable experience we have had with any furniture company. We will never be using your services or recommend you to anyone.

Significant delivery delays with poor communication and no apologies. I wouldn't recommend this if you need your furniture within 6 months.

Brigitte was a wonderful salesperson very knowledgeable. I will be back to deal with her . Great job!!!

Loren did a great job . I appreciate the way she handle my family need outstanding sales person.

Ayooooo!!!Crystal with the "C" Broomer(insider between employees)mind you never been in the store before, everyone was friendly but she just totally understood stood the assignment Period.lol Guess what??I'll be back!!!

Too much poor quality. I bought my whole house furniture. First manager is rude. Second furniture leather peel off. Everything is trash. Never recommend

I have purchased multiple times at the Bear, DE location and my sales associate Gina never disappoints me. Wonderful customer service offering suggestions. She is wonderful and a great asset to the company and that store. She's the reason I keep coming back.

My mom and I literally went everywhere looking for a recliner for her. It was like Goldilocks, too short, not enough room, too much room, not long enough, not the right color .....on 3rd day came here. Greated by a lovely lady named Gina. She was awesome, great personality and humor,, and very informative. She didn't make you feel like we had to make a decision right then.. I almost fainted when mom tried the first chair and said "this is it"!!! The price was very affordable compared to all the others. Gina showed us some other chairs even some in clearance! Mom wanted the 1st one. Gina ended up giving her a discount. The only issue I had was the delivery fee of $159.99. Wow, that was the most expensive compared to 84.99. We decided we would pick the chairs up ourselves. Gina went and talked to manager and brought the delivery fee down $99. Since we didn't have strong arms available and being a couple of old ladies decided to go with the discounted delivery fee. Mom was finally happy! While we waited for paperwork, Gina showed me some sectionals that I want to by when I move back up north. I will definitely be back to see Gina!! Thank you so much for all your Gina. Pamala

I purchased furniture from American signature and am enjoying the look. The prices are good and the quality of the furniture is decent. Check your furniture upon delivery. No need to purchase the insurance, it does not cover alot. Also if you are going to finance your furniture, your payment will begin beforehand. The customer service hot line takes forever.

I am very disappointed with this company. I purchased a mirror back in January, no one has contacted me about the mirror. I been calling no answer. I spoke with multiple managers who never did what they said they would do. At this point I don’t know what to do. I shouldn’t blame the lady who took who took my order. She put my order in my mothers name when I was the one the paid when my credit card. Bad business. So do I just miss out on $600?

I walked in at 10:01 and was assisted by John in 38 mins ; he was amazing and friendly and knew all the product pricing ; he also smelled very good and i had the most amazing experince! thanks John you rock!!!

I wish I could give 0 stars! Worst experience ever! Just moved to the area and shopping for furniture. Spent hours looking at different sectionals until I finally found one suitable, got a price and was told to just come back and pay. When I returned to pay, they couldn’t find order. One sales person said she could help, she found order and told me the previous sales person gave me quote on wrong sectional -which I didn’t believe, we were sitting in the actual sectional and asked for a quote for said sectional. Why would we be sitting over here and you’re quoting me for something over there! Anyway I asked her for a quote from her, she was about $500 more so I said to her don’t do anything, I will come in and see the previous sales person. Went back and shorty had erased previous order and replaced it with her quote in the system! That is very UNETHICAL and CHEEKY! Then the other one is going to say nothing he can do! DO NOT GO HERE TO SHOP OR SPEND YOUR HARD EARNED MONEY HERE! They will send you something you did not order and say there is nothing they can do!!! They are dishonest sales persons. Can’t say I didn’t warn you!

Great experience with Dwayne! Made is very easy and quick to get what we needed! Thank you!

Bought a bedroom set. A piece of the bed broke during delivery (no one's fault, it happens). Called to schedule replacement delivery and got a delivery date of over a month later. Fine. Scheduled that day off work to receive. THE DAY BEFORE the replacement delivery, they called to tell me that it would be delayed another month but that I could have a refund if I wanted. But I couldn't JUST get the refund; I'd have to call the corporate office. Two days of trying and three hours on hold later, I gave up and emailed them. No reply for a week, so I finally contacted my credit card company and disputed the charge. Two days after that they finally got back to me saying that they could pick up the pieces I wanted to return a full week after the already-delayed re-delivery date and that they wouldn't waive the delivery fee. No thanks. I'll take my chargeback and spend my money with a company that doesn't ignore its customers. The furniture I did get was fine, looks and quality were as advertised, but this isn't a company I'd ever trust my time or money to again.

Initial Review (Oct 2020)- I bought a dozer Riley bed to serve as an accent chair/ ottoman. I was not satisfied with it so had to return it. However, the refund process was taking forever & I became disappointed and gave one star. Updated Review (Jan 2021): So after an initially unpleasant experience that had to do with return & delay in refund; I decided to come back to make an update as the issue was finally resolved. I must highly commend the store manager (I think his name is Randy) as he personally made sure we were able to apply the refund on another purchase within the store (which was what we wanted). Now here is why I bumped up my review from a 🌟 to 🌟🌟🌟🌟🌟 I went online to purchase another item to be delivered/picked up in store. But on the delivery date the product was not in store. I was about to get disappointed especially when I was told I would be refunded my money because the product was out-of-stock. However, the store manager again stepped up & made sure he looked across their other branches till he found the item. Not only did he reserve it for me to pick up at a later date, he still went ahead to run my refund (not an high-dollar value item but the action blew my mind). Thank you Randy. It's managers like you that win stars for the company.

I had the pleasure of visiting & purchasing a dining room set from the Bear, Delaware location. I was greeted by the most helpful sales consultant by the name of Jonathan Tubbs. He was extremely knowledgeable about the products & he made sure that I was comfortable with my selection. I highly recommend purchasing furniture from this location & ask for Jonathan. I guarantee you won’t be disappointed by his kindness & expertise.

Dan & James are amazing people. They helped us purchase all furniture for the house. They are great. We love them!!

Nyki helped me and my wife pick out a wonderful dinning room table set(table, chairs and a bench). She was very knowledgeable and easy to work with. I highly recommend asking for her when you shop there.

The delivery Man were wonderful they brought my furniture in set it up gave me confidence and that it would fit because I wasn't sure if it was going to fit in the space , but it did and they also help me move a large piece of furniture that I couldn't do myself . They were pleasant and very friendly and on time thank you.

My husband and I had a great experience at this store. The staff was friendly and helpful and very knowledgeable about the furniture in stock. Picked up a few pieces to finish furnishing my new home. Thank you thank you!!