American Eagle Financial Credit Union New Britain Ave, Plainville

I don’t know why I haven’t reviewed this bank yet but it’s the best one I have dealt with. I have a few accounts and never have had an issue. The staff is very personable and helpful. I highly recommend this bank and any location.

This morning I decided to cash my personal check at the Plainville branch (I wanted to go through the drive thru). So I arrive and am greeted by a not-so-friendly young lady. I told her I wanted to cash my check and she wouldn’t cash it in full because it’s a personal check. However, I cash these SAME checks almost every week. I have done it at least 15 times. So I spoke with the manager and she told me the same thing. I could receive $200 immediately but I would have to wait 2 business days for the remainder to clear. This manager knew that I have been cashing these checks with NO issue but still refused to allow me to receive my cash in full. Why? I don’t know. I have been a customer for 6 years now and this is how I got treated? Their customer service was extremely disappointing. This used to be my favorite branch! Now, I don’t think I will ever come back again. After wasting 20 minutes of my time trying to reason with them, I finally decided to take my check back and go to the Farmington branch. And guess what! They gave me my money. No questions asked. Moral of the story: save yourself the headache and avoid the Plainville branch at all costs! 🤯

Everyone at this location is very personable. I've been a member for quite some time and apperciate how easy they make the banking experience!

Very easy to do your banking with AEFCU. Great customer service!

Very helpful, well informed and friendly staff. Member since 2008. Love it!

Not happy with my experience my auto loan interest rate quote was so high compared to the dealership and My credit was about average it just didn’t seem right. 10.94% at American Eagle and 2.99% at dealers credit union.. then the person helping me said “you shouldn’t pay too much attention to the numbers?” I’m like what that makes no sense numbers don’t lie? Anyways I will most likely go with another credit union when I decide to take out a loan for a house one day

I love American Eagle. They are wonderful people. My Branch is West Main Plainville, but I also have conducted business @ main Branch in East Harford. Versatisfied

I love them, very help and always giving updates on anything new. Very friendly as well. Like a part of my family

So helpful. I came in a bit late with some bonds and they STILL helped me even though it was a lengthy process. Thank you guys!!!!

Highly recommend doing banking with them