Altura Credit Union S Lincoln Ave, Corona

I went to this location twice. Once to open the account and once to close it. Both times I was there, it was hard to get someone to help me; on one of those occasions there was no one else in the building and the other one they were understaffed. I did not get one smile while I was in here the branch manager and the customer sales rep were borderline rude. I have power of attorney over my son and wanted to order a debit card for him. This power of attorney is four pages long, was taken straight from the probate code and drawn up specifically by my lawyer for these circumstances.After waiting for 20 minutes they said that I couldn't order him the debit card because the power of attorney only stated, "Banking and financial transactions" and ordering a debit card is not a financial transaction. I did not want to argue with them and so I asked them if cancelling my account was a financial transaction and they told me yes. I said great then let's cancel the account. I kept waiting for them to apologize or try to save the account or even smile at me but they didn't. They proceeded to give me very fast service and I had the account closed in less than 5 minutes. Unbelievable. I received better service when they cancelled my account than when I was asking them to do their job. I know the big banks charge service fees for maintaining your account but at least they smile at you and give you better customer service. Stay away from this place.

This credit union has a lot of issues. I'm pretty sure they hate their customers and want to avoid them. It is nearly impossible to get thru their phone system and get to a human being. It will hang up on you when you press 0. I was not able to do a deposit over the phone in any way. No credit card advance, no transfer, nothing. These people are impossible to work with.

Dont use this branch. Drive to the one on Ontario St. Atm machines are broken and the bank staff inside is rude and unhelpful. The Video Teller machines inside are gross and you end-up waiting an unreasonably long amount of time.

Service here is incredible and their website and app are great. The staff are all very friendly and I felt very welcomed. They really go the extra mile to make sure everything goes well!

Shorter lines inside..speak to teller by video phone or not.. your choice..2 ATMs outside and I think its the only one in Corona that I am aware of.

The employees and staff are very kind. But this location doesn't have any tellers can I could not swipe my card to make a larger withdrawal! They seem to do all other services but this is nothing more than an loan office with an ATM. I hope this is not the future...

I would never recommend this credit union for anything I had an RV loan that was nothing but problems I would pay my payments almost a month ahead and the customer service is terrible They definitely need more training I would think twice before doing any business with Altura.

Before it was ever called Altura, it was the Riverside County Schools Federal Credit Union. More courtesy friendlier staff, better service "back in the day". Not so much these days. Truly a shame but guess it's business!

Literally the worst customer service I have ever experienced. Don't do it.

There is a bank teller there named Nela with great customer service