Altabank - Lehi E Main St, Lehi

I've used Altabank (formerly Bank of American Fork) for 5+ years now, and I've been coming to this branch for roughly 4 years. I've done a number of transactions with them, and have enjoyed interfacing with the staff on each one. Every time I've come here it's been a positive experience. The staff are very friendly and good to work with. I recently worked with Debbie who helped me setup a new account. She was so great to work with, and she kept in contact with me throughout the day to help me with paperwork and information that I would need. It was a great experience, and I really appreciated her help and walking through something that was new to me and, due to my situation, was a unique situation. She reminded me why I love coming here and why I recommend others use Altabank as well.

After getting a wallet stolen, I contacted my bank and they were very sympathetic and helpful. They promptly froze my account and card, and let me know when I could come get a new one. What should’ve been a difficult situation was actually incredibly easy to deal with, thanks to the helpful staff. Their app works great, I use the mobile deposit feature all the time (with no problems so far), and the people who work there are kind and courteous. Nothing but a good experience!

Michelle is really a piece of work. I dealt with her some time ago and she was the worst banker I’ve spoken to, ever. Her phone manner is catty and contemptuous, she made me want to run in the opposite direction from this bank. Stay away.

We dealt with Robin the branch manager. It was the worst customer service I have ever experienced. She said she had no way to contact the bank our check was from so i googled the number for her. She accused us of having a fake check. She called the bank on speaker phone in front of us and after they verified it was real and funds she said " oh, it really is a real check? Wow." She was super degrading. Everyone else at that branch was very helpful. Robin was the worst. She told us we could close our account and take our business else where. No customer service and no customer retention.

A really great group of people at the Lehi location!! Every time I go here, there is always someone to greet me with a smile and great service. It's nice to work with people I can trust!

Overall, Bank of American Fork has a multitude of cutomser service related and technical issues. On average, my card will be declined 10 times a month for absolutely no reason. There will be funds in the account and I will be using the correct pin, but it will decline the card. After waiting about 45 minutes, the card will start working again. Also, direct deposits will sometimes not hit your account until the afternoon or even the next day from when it was scheduled. As a graduate student who works very hard just to make ends meet, this is very frustrating. The only reason I have kept this account active is because my student loans are set up with Bank of AF and my fiance has a Bank of AF account so it is easy to transfer money. Lastly, Michelle, I believe at the Lehi branch, is astonishingly rude. I recently called about a problem I was having with funds being withdrawn by PayPal without my knowledge. Though it was ultimately my fault, Michelle proved to be harsh, demeaning, and extremely unpleasant. Instead of just being informative and letting me know when a certain amount of money needed to be paid by, she thought it better to go on a tirade about how my account will be shut down and sent to collections if it doesnt get paid. It was a truly awful and infantilizing experience. Bank of American Fork is good if you want a litany of technical issues, poor customer service, and the anxiety of if your card is going to work or not each time you use it. If that's your cup of tea, give Michelle at the Lehi branch a call.

Impossible to get a hold of! I keep being put on hold and then get hung up on :/ Will definitely be switching banks.

Horrible horrible bank manager by the name of MICHELLE. She is so rude and degrading, doesn’t understand the concept of professionalism or customer service. Do not come to this branch. Michelle eventually ignored all my calls over a problem I had with an account, to the point where I cancelled the account. My brother had issues with her as well. This Alta bank is not the place to go for customer service.

I have been with Bank of American Fork for many years and have always been treated like I am important to them. Everyone has always been friendly and they seem willing to go out of their way to be helpful. They are easy to contact on the phone and the customer service by phone and at the branch is excellent. I highly recommend them.

Good bank to get a great interest rate. Don't like that mobile check deposit costs $0.50. Also, the atm machine can only deposit one check at a time (hope that gets fixed).