Align Credit Union Newbury St, Danvers

Do not use Align for anything. Due to an error on their end, they have hurt mine and my wife’s credit and their response to us is simply to dispute it with all three credit bureaus. I do not feel they are fit to work with and share sensitive personal information. They confirmed via email that they received a payment timely then proceeded to report that very “late” payment to the credit bureaus. Instead of working with us, they just passed us off and said we have to file disputes with all three credit bureaus. This is no way to treat any customers and is the worst experience I have ever had with a bank or financial institution. Do not use Align under any circumstances if you have a choice. Not only will they unnecessarily damage your credit, they will take no ownership in fixing the issue. They will just pass you off and try to make you feel crazy for thinking they would actually fix such a thing on their end. They should be dealing directly with their customers instead of passing them off, ESPECIALLY when they are the ones who caused the issue. This is no way to treat customers!!!

I found the individuals to be responsive, and their Asst Branch VP Maggie is outstanding. Because of their responsiveness I change over my mortage to Align.

Thank you A. Patton for your help regarding information on commercial, business loans. You explained a very complicated process and broke it down enough for me to understand. Thank you!

Well organized and well informed on all matters and very helpful.

Through various companies I have utilized several banks - but this credit union is among the best. In particular, this branch is excellent. The management is informative, eager to help and always professional. The rest of the team is equally as friendly. They make it easy to ask (and receive quality) answers to questions whether it be about products/services or just routine account questions.

Very poor customer service, I have been a customer since 1990. Over the years Align credit has endured many changes, names, policies and service changes and I stayed. But I have to say in recent years I have experienced very poor customer service and poor follow up on Multiple occasions. I've also had issues in the past with, online Banking, Credit cards not functioning correctly, holding Payments. The credit union is owned and supported by its members and I believe they have forgotten that. I'm sad to say You should not allow them to manage your funds or credit needs as you will be repeatedly disappointed. I've already moved else where with another credit union so I understand and see the difference in quality and customer service. If your having or had problems at Align Credit union your not alone.

Great staff,great location and savings to boot,that's a win/win if you ask me!!!