Affinity Plus Federal Credit Union W Lafayette Frontage Rd, St Paul

I just recently began banking with Affinity Plus Federal Credit Union, and I have to say… it’s been a great experience! I was also able to take out a fixed loan with low APR to purchase a new vehicle. I am very impressed with their customer service and the the overall institution. I had previously banked with Huntington Bank, and boy oh boy am I oh so glad that I finally took to leap and made the switch. I’d recommend Affinity Plus Federal Credit Union to anyone who’s in the market for a new banking institution.

We moved to West St. Paul and needed a new bank. My son recommended Affinity to me and I opened an account. The people there could not be nicer!!! I have gone into the bank a few times since and everytime I have a wonderful experience. I now would recommend them to anyone.

We recently financed a purchase through Affinity and the process couldn’t have been easier. Kelsey was awesome with getting everything organized and sent off in a quick manner, answering any questions and keeping us up to date on the process. We have banked with a national bank for over 15 years and this is the first time an overwhelmingly positive banking experience has made us consider switching to a credit union.

I am always treated kindly, quickly, and with the utmost customer care at Affinity Plus. Since Covid, I utilize their drive thru services which everyone is patient and understanding but the wait is less than 30 minutes depending on the time of day. When I use the bank by app system they are detailed in giving updates or notifications to customers as soon as they can. This is the only bank I know that works with you and wants you to be the best financially as you can be.

I just got Here and after using Cars find out why we all can't get a front desk or get the agent to put stuff INTO the computer.

Wasted my time and gave me the run-around just to have the loan fall through. Absolutely would not recommend. If I could do 0 stars I would.

I love banking with Affinity and have never had problems with my credit card or personal loans but attempting to get a mortgage through this branch was not a great experience. Sherrie would not return my emails back resulting in a .375% interest raise on my rate (3 different rate quotes were never locked in.) I switched lenders and still have not received response back from her confirming my file would be closed. Another rep did.

This bank will not allow me to direct deposit part of my paycheck into my wife's account. Unless I am added to the account. Our other banks do not have this issue. This same bank wouldn't allow us to deposit a check from our insurance made out to both of us, with both of us present. I have never had these problems with any other bank. We were told to deposit into my account and withdraw the money to deposit into her account. What?

I really like Affinity Plus until I refinanced my mortgage with them. Their online banking does not allow you to make additional principal payments to your mortgage. Instead, you're forced to call each time, which is pretty frustrating when you're on hold for 20+ minutes waiting to talk to a representative. All other banks I've used in the past allowed you to easily do this online. Each time I've brought up the lack of this feature in the past 11 or 12 months, I hear that it's a common complaint and is being looked into.

I've been so disappointed by my credit union lately. I've been a member for 20 years. Recently I had an unauthorized charge on my account. First they proceesed things incorrectly then closed my credit card without checking with me to see if I had something going through. I had a insufficient funds from another account because of this. I was reimbursed but what a mess. Always on hold forever when I call. They were supposed to send a lien release but failed to follow through with contacting the dealership as I was promised. Just very frustrating as they used to be so great. I miss going into the branch as service was much better.

Brutal customer service. Horrible loan management auto loan went from 390 to 500 a month with no explanation.

If I could give them Zero stars I would. My husband was just profiled and basically refused service when he stopped in to open an account. My husband owns a barbershop, so I’m assuming because of his street clothes and his color he was profiled. He only has one day a week to do any type of errands because of the nature of his business. He was looking to open another account at a different financial institution in hopes to expand his business. I was called back by the manager Tasha who said she spoke to her employees that mentioned they tried to service him but they were busy, offered a few other times that didn’t work. This is a business that literally thrives off holding people’s money yet they couldn’t simply ask what days worked for him? Or of course give him some resources to Schedule? When the branch manager called us back she still didn’t offer to schedule an appt. we are switching our business to wings financial. I urge others of other ethnicities to do the same. Apparently only people who look Caucasian can bank here.