Advance Auto Parts W Broad St, Glen Allen

Kemal S was Extremely polite and helpful in returning my purchase. I was given the runaround by three different stores and he was able to resolve my return without any issues. I was Very happy with my experience with Kemal.

Amazing team that is always willing to help me! I love them!

Every time I go there I am impressed with the service and knowledge of the staff. Danielle is great!

I needed a new battery and went to the Advance Auto Parts located at Broad and Gaskins. I was very impressed with the service I received. Danielle assisted me and from beginning to end, she provided excellent customer service, which is very rare these days. She was knowledgeable, went above and beyond what was required and was extremely personable. I highly recommend this location!

I went to Advance Auto at Broad and Gaskins October 20, 2020 because my car wouldn’t start. I was pleasantly greeted by Danielle. After checking my battery, it was discovered I had a bad cell. I could not have asked for better customer service. Danielle was great. Advance is extremely lucky to have her. She is very knowledgeable and her bedside manner is second to none. I’ll definitely go back!

I went in to get my car battery replaced and I'm so glad that Danielle was the one to do it. She is very knowledgeable and helpful. She not only replaced the battery but she also removed and cleaned the rust around the terminals and also applied a rust protectant even though she didn't have to. Great job!!

I just wish I had better luck with my auto parts. Other then that a friendly staff and hard working.

I needed to buy a new car battery and get it installed. The sales person was very knowledgeable about the batteries, and did a super careful job in the installation. He carefully cleaned the terminals and mounting bracket to remove all the corrosion, and sprayed the terminals with an anti-corrosion spray. I felt like he did a better job than if I had gone to a car repair store. I gave him a nice tip.

They were short of people and had a truck to unload. The guy in the back had a foul mouth. The girl was very polite. Did not have what I wanted.

Needed a Battery and Advanced Auto did NOT Disappoint. Danielle was Knowledgeable and Extremely Helpful. I was Very Satisfied with My Complete Experience. I Highly Recommend this Brick and Mortar Store for your car needs.

Randy is amazing! I'm not from the area and had issues with starting my car. Figured it was a bad battery or starter. Came straight here and Randy diagnosed and resolved my problem in minutes. If I lived in the area, this would be my go-to AAP. Never had a better experience elsewhere.

Very friendly employees. Clean store. Great prices. Ease of checkout.

Danielle is the best. She was a huge help by replacing my battery. She is very knowledgeable and offered to clean the contactors and spray with protectant. She didn't have to do that. She was up front with costs and helping find the right product at a reasonable price. Compared to my experience trying to get the dealer to honor the warranty, no contest hands down. The dealer wanted to charge $89 to test the battery, which Advance does for free.

This was definitely, BY FAR, the best experience at Advanced Auto Parts. I’m in town on business so I’m far away from home when my battery went dead. Was able to get it jumped to make it here and then I met Danielle. She made me feel comfortable and confident in my purchase. Danielle was a blast to talk to and hang out with while installing my battery. We swapped retail war stories. What an awesome addition to your staff to value your customers. Keep up the awesome work, Danielle!!