Acura North Scottsdale E Chauncey Ln, Phoenix

We worked with Bailey and Don to purchase our vehicle and they both were absolutely great to work with. Buying a car during these times has been pretty challenging and I think Acura North Scottsdale made it easier with their transparent pricing. Bailey worked the numbers for us and Don helped with the delivery while Bailey was out. On the day of delivery, Don walked us through the initial setup of the car. He and the finance team stayed beyond closing time to make sure we had everything we needed. We are very pleased with our shopping experience and would highly recommend buying a car here.

It was a great overall experience working with Acura North Scottsdale. Living in bullhead city Arizona and wanting to purchase a Acura vehicle led us to searching the greater Arizona area. We started looking at websites and making telephone calls and we came upon Mr. David Silver !!!! I cannot say enough about the man !!! He was fantastic and not pushy about selling us a car. He answered all of our questions and was very informative throughout the whole purchasing process. Once we decided to go with Acura north and purchase a vehicle through Mr. Silver he was a godsend. We made our deposit to order the vehicle and the rest was very easy. Every step of the way he constantly kept us informed, via text, of the status of the building of the vehicle. It felt as if we were at the manufacturer watching them build it. When he got the Vehicle Identification Number (vin) he sent it too us. This was very valuable for getting a insurance quote on said vehicle. When the vehicle was ready to be shipped he contacted me and gave me a date of arrival. On the day I was to pick up the vehicle he arranged transportation for me to be picked up at the airport. Talk about great service!!!! Even though it was time for him to go home, he remained at the dealership while we completed the deal… I can’t say enough about Mr. Silver and Acura North Scottsdale. I will recommend all of my friends to them…

Bailey was super amazing! So helpful, knowledgeable, and friendly. She answered all of my millions of questions, and if she didn’t know the answer, she found out for me. I didn’t feel pressured and she was extremely transparent. I will definitely be coming back here and I’m excited to refer my friends to her. Josiah, who did the financial part was also great. He kept it light and fun, we cracked jokes together but he still was able to answer all my questions in detail and made sure to explain everything I was signing. This is the second car I’ve purchased in my life and the first one was a not so great experience. This one beat my expectations, thank you Acura North Scottsdale!

I went on a whim. Last stop of the day. I walked right in and was greeted immediately. I asked about a vehicle and Paul went and got the keys. We located the vehicle and he let me just look at my leisure. Asked if I had any questions or wanted to test drive the vehicle. I took it on a test drive and Paul was great at directions since I didn't know the area and provided more info on the vehicle. I decided to get the vehicle and Jesse in financing was great as well. He got me a better rate than what I was pre-qualified for. It was a great experience all the way around. Now, I'm driving my new Jeep Compass and loving it!!! I loved the no pressure but great customer service attitude.

If I could give this review a zero I would. It's unfortunate that this service department does not stand behind their work. I had a repair done to my vehicle in August of 2021, and now 7 months later, the issue has occurred. The service manager Jason is trying to claim it must have been touched by someone else, when it wasn't, therefore they are not responsible for the repair. This service department doesn't know what it means to give good Customer Service to their customers. I will never bring my vehicle back to this dealership again!

This is the 4th vehicle I have purchased from Acura North Scottsdale. Shannon is amazing and everyone I have dealt with there has treated me with kindness and respect. Unfortunately, as a woman, I can't say that has always been the case at other dealerships. I would highly recommend Acura North Scottsdale and Shannon to anyone shopping for a vehicle!

One of the best car buying experiences. All staff was professional and courteous. They worked through the whole process with me as a team and couldn't be happier with my vehicle.

I shopped for new Acura I called three times can you give me a price out the door email them also, I said please give me the price OTD then I called and talk to another guy Dan I told him what I’m looking to spend 37,000 to make payments three years for 36 months he said that shouldn’t be a problem, so can you email me with that he say’s okay I get a text and email with the price is over 38,500.00 the payment is for 60 month’s, I text him back i wanted to know what happen to the 37,000.00 he never text me back. I emailed a dealer ship the general manager did get back to me which was nice I wasn’t able to answer the phone he left a message, I called back didn’t have any luck but a voicemail, I totally understand with that because we both were busy but I needed a new Acura the sales help there I wouldn’t recommend them to anybody. Totally why I think most people do not like to go to dealers, However I went to another dealer and I consider them a five star so not everybody is like this!

We have worked with Shannon Krest on 3 Acuras. She is great! Cost and timing estimates were accurate and she knows how to set up and work all of the interior electronics. Well done!.

Cannot stress the amazing customer service this place has! Highly recommend Don Fisher for sales. The guy knows Acura and communicates effectively. Can’t go wrong doing business with them

Brandon was a great help and answered all my questions without pressuring me into a car. It made the whole experience so much better for me and I am happy with my new ILX.

Awesome experience, bought just what I was looking for. Bailey knows Acuras 100%, she is your go to when you are looking for something specific! Thanks for all your help Bailey and Team!!

Acura North Scottsdale was by far the best car purchasing experience I have ever had. The staff was reliable and very supportive throughout the process. I felt no pressure by any of them and truly felt they had my best interest. Don and Brandon were quick with their responses and wonderful to work with. Josiah, the financial manager, made the entire process smooth and stress free. Even their sales manager, Matt, made a much appreciated effort to get to know me and work within my budget. I cannot say enough great things about Acura North Scottsdale and would recommend them to anyone!

Bailey was fantastic! She made the whole experience easy and enjoyable from walking in the door to leaving in my new car. I was dreading going to a dealership but she made my experience wonderful!

Shopping for cars is fun, but the prospect of visiting a dealership shouldn't make you feel like you're "swimming with sharks". I'm a hard person to please under most circumstances that involve me spending many thousands of dollars, but I have to say I'm thankful to have had Don Fisher as my sales person. He was quick to send videos of the vehicle I was interested in, and was responsive to my many requests for additional information. Don was a champ. He delt with me, a difficult buyer to please, in a patient and thoughtful way, so I ended up buying a great SUV at a good price. I didn't finance so I can't speak to the rest of the team, but when it came to "signing on the dotted line", things went smoothly. Car shopping is changing in a good way for the consumer. Do your research, find the right vehicle for you and seek out a salesperson like Don Fisher.

Excellent experience. My sister has worked with Brandon Lee and this dealership before and told me to just start here and look nowhere else. Like an idiot, I didn't listen and visited several dealerships before meeting with Brandon. Excellent professionalism and knowledge from both Brandon and Josiah in finance. They were not only the most professional dealership, but they also had the best price for a vehicle in pristine pre-owned condition. Earned a lifetime customer and I hope Brandon works there forever. Phenomenal experience.

No BS here! Shannon Krest and Jesse Camacho were awesome today! They hooked me up with a beautiful car! They were looking out for what was best for me! Will definitely be referring as many people as I can here! Thank you!

Don was great. I was frustrated with the lack of inventory in the market and not knowing what to do with my lease soon to expire. I ended up with a car I love and felt no pressure along the way.

I love the transparency and efficiency of this location! This location is a bit farther than others from my house but I make the drive because the service they offer is worth it. My service advisor, Summer, is the best I’ve ever had. I appreciate her ability to communicate and troubleshoot problems with ease. As a young woman that is still learning a lot when it comes to cars, I appreciate that she takes the time to explain things in a way that I can understand. Thank you Summer, and Acura Scottsdale for the exceptional service!

Steffen always provides the BEST customer service ever! TERRIFIC communicator, he listens and then works with the team to get resolution. Always explains the recommended service or repair and keeps me up to date on progress. Loaner car is always ready, when needed, never have to wait. Will Always bring my SUV to Acura N. Scottsdale for serving! Thank you for making it a pleasurable experience to get my car serviced.

Acura N scottsdale was great! Brandon was very responsive and set me up with David, who had me in and out with the test drive and purchase in no time. Thanks - you both made car buying a non-nonsense ordeal...and I'd definitely do again, when the time comes.

My experience from the very first phone call to delivery my vehicle was flawless I highly recommend Acura of North Scottsdale.

Brandon Lee was amazing in explaining details about the RDX. Unfortunately I didn't buy the car due to personal reason however I really liked the professionalism of Brandon. He was very courteous, explained in detail about the vehicle and more than anything he was very professional. When I said I will get back tomorrow, he said sure take your time and think about it. I would definitely recommend Brandon for any of your future purchase.

Thank you Paul and Jesse for your expertise and making the process easy and fun. I love my new RDX and than you both soo much for your expertise!

Car we were interested in was available. Bailey and the sales people were great. Vehicle was what we were looking for within the price range we needed. Will recommend and use acura of Scottsdale again.

Enjoy working with Matt Williams as my Service Advisor. He doesn’t try to upsell me on services not necessary to mechanical function. We discuss items of concern and take care of the more immediate items. And, of course, it’s always nice to leave with a clean car. Thank you, Matt! 😊

Excellent customer service, with a trustworthy team of people. Jason F and Steffen are both very professional and ensure everything is performed to customer satisfaction. We make the drive to Acura N Scottsdale because of excellent customer care and also why we remain loyal to Acura. Thank you Jason and Steffen.

Helpful sales people and sales manager. No pressure. fair value for trade on vehicle.

My experience at Acura of North Scottsdale service, was, and always is, excellent. Summer has been taking care of me, for many years now. She is very knowledgeable, accommodating, and easy to talk to. Its very smoothe and easy to get in and out of there, for a service visit.

They really took care of us! We purchased a vehicle from another dealership and they were able to fix the problem that was coming on in my car. While it was at the shop they lent me a loner vehicle which we very much appreciated as we are way out of town. The employees were kind and greeted us as we arrived and very polite and professional when exposing things to us. We are very impressed and satisfied.

I have been going to Acura North Scottsdale and have worked with Summer for years. She is the only one I trust with my vehicles and has such a sweet, honest nature. And it is very reassuring to rely on someone so experienced and has such longevity at this dealership. Highly recommend!

I’ve been servicing my car here for three years and Matt has always been professional and helpful. I trust his judgement when it comes to service recommendations as he has told me what is important to address now as well as what is very low priority. As someone who knows nothing about cars it makes me feel much more at ease knowing he will shoot me straight.

The entire experience was GREAT! Smooth and seamless with the very friendly team of Bailey, Don and Josiah!!

I called the dealership early in the day inquiring about a used car that they had listed there. Scheduling the appointment was simple. When I got the the dealership later that day the gentleman I was supposed to be seeing was with another customer already and instead of making me wait I was able to work with another sales floor rep. After test driving the car we came back and talked about a deal. Unlike every other dealership I have been to, this dealership did NOT undervalue my trade in and was not aggressive and rude with negotiating a deal. I would highly recommend anyone going here to discuss a new or used car. Very ethical sales reps and the dealership does not have a high pressure sales feel to it.

Bailey H & the team at Acura of North Scottsdale were wonderful at assisting me with my RDX purchase. The whole experience was seamless & pressure free. They worked together to get the best deal for me. If you are in the market for an Acura, go see Bailey.

10/10 would recommend Acura North Scottsdale. Finding a new vehicle can be stressful and overwhelming but David, Brandon, and Dana helped make my visit more relaxed and enjoyable. You can tell that this team truly cares about the customers needs/wants instead of trying to push any sell. Plus, while I was signing papers they filled my gas tank, washed the car, and set up my Bluetooth so I would be ready to go. Thank you!!

Paul was so easy to work with and his knowledge was so obvious when it comes to cars and salesmanship! Great dealership all around!

When it came time to upgrade our family vehicle we ultimately picked Acura over many other dealers. Our salesman Mike was a pleasure to work with I told him exactly what we were looking for and he made it happen without trying to cut any corners. Even after the purchase he was very patient in showing me how all the technology worked in my new RDX. When we got home we did notice the alignment was off and we returned next the next day with no questions asked the issue was solved quickly by the service department. Very pleased with my experience!

Brandon made the entire process of buying a car easy. No pressure and an overall great experience. Once I had decided I spent no more than an hour on paperwork before I was able to drive home. Brandon and Dana in finance were great and I would highly recommend

As Acura owner I have had great experiences at every dealership I have been to weather it be for a service or purchasing all of the experiences have been great until I went to Acura Scottsdale and with no doubt the experience I had with their team has set the bar even higher! Don Fisher was simply amazing. He truly showed me all the tricks that I would have eventually googled with my new Acura TLX! He was never was pushy or annoying while I was trying to make my decision and even has made a call to me to make sure I love my car. Thank you for making my experience easy and fun. My new car is gorgeous!

Save your time and go elsewhere - This dealership sold me a car that had been involved in an accident and they withheld information about the severity of damage resulting from the accident. I would not recommend this dealership as they have a history of being dishonest and does not live up to their proclaimed 'exceptional customer service'. At the time of purchase there was a problem with the front hood where the front hood would not properly latch shut. As a result, the hood would shake while driving as it was not securely fastened. The staff at Acura communicated to me that the issue would be fixed to its entirety prior to taking the car home due to the safety of the issue. A few weeks later, David Silver the sales consultant I was working with, notified me that the repair had been completed and the car was ready for pickup. In the following months I noticed that the front hood continued to shake while driving, especially at speeds over 45mph. I took the car into Autonation Chrysler Jeep Dodge RAM & FIAT in North Phoenix to have the front hood of the car inspected. I was notified by the technician that the hood lock on the passenger side of the car was pushed in and therefore not holding down one side of the hood, resulting in the shaking. After further examination he pointed out to me separation of the front bumper cover on the driver side, a drilled hole in the front bumper, and damage/large dent to the front frame (see pictures attached). All indicating that a front end collision had occurred and was likely the cause of the damage to the front hood lock. He stated that a repair to fix the original issue (shaking of front hood while driving) was a replacement of the front components of the car. To be frank, I was shocked when the technician at Autonation pointed out to me all the damage on the car and that the original damage, which I believed had been repaired, was not repaired to its entirety. From start to finish I had a great experience with this dealership but I am extremely unhappy with this situation. I feel deceived and that important information about the car was purposely withheld. Worst of all, the sales manager - Matt Heims and general manager - Robert Farnsworth have not returned any of my communications regarding this matter.

I and my fiance bought a beautiful '22 TLX from here last week. The one thing that impressed us most was the transparent numbers presented to us on day 1. Paul was courteous right from the start when we took a test drive all the way until delivery of our car a couple months later. He helped us get a better quote on insurance and called us the next day to make sure we loved our vehicle. I would recommend this dealership to my friends and family.

We chose to travel to Scottsdale after another dealers inventory didn’t have what we were looking for. Our sales rep, Brandon, was very professional and attentive to our search. We were shopping pre-certified but changed course after seeing a brand new vehicle sitting there. The market is crazy and Brandon guided us through several options and ensured that we were satisfied with the end results. No pushy sales tactics here, just a very informative rep that represented Acura very well! Thanks for the great experience.

The most relaxed no pressure car purchase experience I’ve ever had. Paul Graziano was wonderful to work with and set up all vehicle systems for us. I would highly recommend Acura North Scottsdale. Richard Levy

Brandon & I emailed a few times prior to my arriving at Acura. He was ready for me, showed me the rdx & gave me the deal from his manager. We talked that night & decided to go ahead. WentinThe next day, they took my trade-in & out I went with my new car. Very very happy with their service.

After 15 years as a loyal VW driver, I was reluctant to make a brand change but the experience I had at Acura North Scottsdale yesterday and the beautiful RDX they sold to me left me feeling confident that I made a great decision. Caelen, Shannon & Jesse make a tremendous team and I cannot recommend them enough. The communication, transparency, and overall authenticity of this group is second to none. Very much looking forward to being a member of the Acura family.

Best buying experience I have ever had. Sales person was great, had what I wanted ready for me and went above and beyond. Finance manager was easy, not pushy and explained everything in detail. I will be going back

David Silver made my buying experience easy, quick and enjoyable. He was available, knowledgeable and kind. I would highly recommend him and would use him in the future. Thank you for this awesome experience. I love my new RDX!

Great sales experience at Acura North Scottsdale Acura in purchasing a 2015 BMW335i M-Sport. Don my salesman was very courteous and helpful, answering all my questions. After the test drive, it did not take long to finish the purchase and be on my way. A special thanks to Don Fisher and Shannon Krest, for all their help making this a great experience.

Great experience. Don Fisher our salesmen was great and friendly. Overall stress free purchase for my 21 RDX. Everyone was so nice and didn't give attitude or push on add ons or insurance. I did have an issue that the vehicle was scratched in a couple spots when I purchased it but Don said that I can have service take care of it. Service did what they could to fix the scratches and I was greeted by Matthew a manager and he was so friendly and said that if I wasn't happy with the results they would buff it up again. This is how I like to be treated at a dealer. Thanks guys, I'll definitely get my next Acura with you!

Always a great experience there. David did an excellent job making it a simple and enjoyable process. Love my MDX!

Bailey was a great salesperson ! The dealership was accommodating and professional. Took me less than 45 min start to finish to complete the deal! Knowledgeable finance department and sales staff. It took them longer to explain the car's features than it did to buy it! This place has great customer service and first class employee's

By far the best experience I've ever had at a car dealership. They weren't pushy or aggressive. Shannon was AMAZING from start to finish. Josiah in financing was honest and made the whole process seamless.

I was in the market for a new RDX - yes, in this crazy 2021 car buying market. David Silver was fantastic! He was very friendly, patient, and answered all questions I had without pressuring me at all. And - I didn’t pay above MSRP for my car. Josiah in financing was great too - he took the time to answer any and all questions I had about the options. Again, I felt zero pressure in my decisions there as well. All in all, I had a very positive experience at Acura North Scottsdale getting the exact car I wanted at the price I wanted.

Hands down the best experience I’ve had buying a car. I was looking at a specific used VW I saw on their website and spoke with Shannon about checking out the car. All I can say is … Shannon was awesome! She was friendly and knowledgeable. She guided me every step of the way from test drive to purchase. I felt like I was talking to another actual human being, unlike other people I’ve dealt with at other dealerships. And I could say the same about everyone I dealt with there. There was no pressure and nothing hidden throughout the whole process. I paid exactly what I was expecting and got exactly the car I was looking for. I would HIGHLY recommend Acura North Scottsdale!

My experience was A+. Specifically Summer, my service advisor was amazing. She walked me through every step. I was stressed about not having a car- she gave me a loaner. She sent pictures of the issues my car was having and explained everything thoroughly. She’s a definite asset. Also kudos to I believe the head mechanic, who had the patience and also took the time to find the problem. Right Honda did not find the problem and I won’t be going there anymore. Plus you can’t compare the service. Scottsdale Acura A+

From start to finish, Brandon and the team took great care of me. They answered all of my questions and went out of their way to make sure I had a great experience!

Great dealer, great associates, no hassel.

David's was amazing! Very knowledgeable, honest, direct, and resourcesful! He was incredibly patient, kept me updated throughout the whole process, and went out of his way to find little extras like a car phone charger so I didn't have to buy one later. He helped me set up all my car settings so I had everything just the way I liked it before I drove off the lot. Thank you to the manager Caelen, for all your help, honesty, and for going out of your way to find me extra savings on the car! I appreciate you both for making this whole process incredibly smooth, easy, and quick (I was done from start to finish in 2 hrs)! Thank you both again!

We live a few hours away so I negotiated a price for a MDX through email with Matthew Heims (salesman) before traveling to pick it up. We had gone back and forth through email and I'd asked multiple times if it had been smoked in or if there was anything wrong with it (they said it had been in their inventory too long so they had reduced the price). He assured me there was no other reason the price had been reduced. We thought we were getting a fair deal. We drove up and everything was great until we asked for the other key during the buying process and he said they only had one. At no time was this disclosed earlier. We had already traveled there with kids in tow so I'm sure they thought we'd just take the hit at that point. We asked them to provide another key or reduce the price. Fair is fair, right? They did the whole "wait here... I'll ask my manager" good-guy, bad-guy B.S. Then we were told that we had negotiated such a good price that they couldn't reduce it, even though they never told us it only came with one key. The second key was very important to us. We reluctantly asked about purchasing one at a reduced price, and again: "wait here... I'll ask my manager." The best they could do was $500!!! Yes, $500. So there it was... bait and switch. We were exhausted and the kids were hungry at that point so we bought the key and left. We drive it home and one week later the "low battery" warning came on the screen for our new key!! I emailed Matthew Heims and asked for new batteries for both keys and whether the key could be defective. I also sent him a picture of the low-battery warning from the car's display. He ignored the defective question and told me that batteries would be in the mail that week. This was June 9, 2018. Each week I waited and they didn't come. I sent him three follow up emails where he assured me they would be or even HAD been sent out. It's now been 3 weeks and they never came. Are the batteries super expensive? No. But we were charged $500 for a new key that we never knew we'd have to buy. On top of that it now has a dead battery and is possibly defective. They should not have charged us. They should have disclosed that it only came with one key during the negotiation process. They had a chance to do the right thing and they didn't do it. I have proof of everything I'm reporting in emails. There are two things I greatly dislike: moving and buying a car. I thought we would beat the odds and have a smooth experience, but this dealership ended up falling short. It was a classic used-car shakedown. Beware of Acura North Scottsdale. They took advantage of our family and are truly "slimy used-car salesmen." By the way, don't bother posting a generic reply asking for me to contact you to provide more details. You have all the details already in this review and I have nothing to add. You also have all of my contact information. However, don't call me in an effort to justify your actions.

Great experience with Don, Finance and the GM! These guys are re-writing the car-buying experience top to bottom. They listened to my needs, found the vehicle, set up delivery at my office and took my trade from there! Thanks Don for your help!

I appreciate Bailey Hapke and Brandon Lee listening to what I was looking for in a car, asking me questions on my interests, and helping me find the right car. I didn't feel rushed or pressured during the process. They took time to go through the features inside the car and show me how everything worked. Everyone at the dealership was polite and made me feel comfortable.

5 stars! Great test drive experience! I highly recommend working with Shannon and Matthew. They both were very kind, patient, actively listened, addressed my needs, were not "pushy", and well versed in product knowledge. To Robert Farnsworth GM of Acura North Scottsdale when you read this review applaud Shannon and Matthew. These two truly understand the value in providing excellent service. Thank you!

I am working with Acura North Scottsdale for around 7 years now. Every time I meet Matt Williams, is a great learning experience about automobile industry... Like car parts, insurance, finance, safe driving skills... list is never ending I want to thank him for always helpful and sharing his wisdom. He has perfect understanding of the issues and fixes, considering the condition type of vehicle and it's use mostly importantly how to save money... I would recommend him as best in Acura North Scottsdale based on my service experience.

I would definitely recommend Acura of North Scottsdale to anyone that wants a no hassle or haggle vehicle purchase. From the first introduction via web contact to meeting both Brandon and Don in person. The whole process took less than an hour from arrival to the dealership to delivery of our Acura TLX!!! Not to mention I was in the Automotive Industry for over 20 plus years and have never experienced a vehicle purchase this smooth!!! No pressure or stress, they are all about the customer!

I had an excellent experience working with Don Fisher. We negotiated a price online dependent on the condition of my trade in and there were no last minute surprises when I got to the dealership. The final price was exactly as we agreed. Great buying experience!

Pretty professional group. We found what we thought was an AC issue. Brandon had it checked out and made all the arrangements for my out of town dealership to rectify the issue. The whole process was pretty painless and I would definitely recommend this dealership.

North Scotsdale Acura’s service dept is the most reliable and honest I’ve been to in years. They go way beyond the other dealers. On top of great service prices, they fully checked all areas of my MDX, washed and vacuumed it. I give it 5 stars! Ps, ask for Summer Haring, she’s a great service writer.

I have never been to a more unprofessional dealership. Acura of North Scottsdale and the Manager Matthew win that title! I have never felt so disrespected in my life! I was shopping for an Acura RDX and found a perfect RDX. I went to your dealership and worked with Paul (who was amazing). Well, things went South after trying to trade my car in. I respect that they could not offer me much on it at 10k, which I told them I would go sell it to Toyota, as they offered 14k. Unfortunately, it took longer than expected and I called to see if the vehicle was there. The salesman Chris would not even tell me if it was there and said I had to talk to Paul... I asked for a manager who confirmed it was there and said he would put it on the side until I get there. The dealership I sold my car to took longer than expected and I could not make it to North Scottsdale in time. So, I reached out and expressed this. I specifically stated I would be in at 11am Sunday to get the RDX I loved and it was acknowledged. I woke up the next morning and bought an Uber all the way from Deer Valley to North Scottsdale. I even sent an email, which was acknowledged before the dealership opened. No one said the car was gone. I only received a, “Sounds good, see you soon.” response... I was super excited and ready to buy this car. I was even given a credit application (wasting more time). About 30 minutes later I was told the vehicle had been sold and I refused it. I was livid and asked to speak with a manager. Matt walks over and seemingly didn’t care based upon his tone. He was very dismissive that I was upset and concerned about the communication issues. He didn’t even offer to look at other cars, he just said, “I’ll for your Lyft back home.” The salesman Paul is the only reason I looked at a more expensive car if the same model, but with a tech package. Matthew again, only communicated through Paul and refused to acknowledge us to explain his rationale for not working a deal. This is unacceptable, as I wasted my time the day before and the current day in your dealership. I sold my car, because I had faith I could get the other vehicle. No one told me the day prior when I could not get there that the vehicle would be only on hold until the end of the shift. I thought because I reached out before they closed and said I would be there first thing the next day, they would wait and allow me to buy it. I am disgusted by Matthew’s behavior and lack of empathy. It’s like he does not care about anything besides making a sale. I am not ok with this treatment and feedback needs to be provided to the owner of the location. Even another couple there expressed concerns because no one acknowledged them or offered to help. They said it use to be better, but the new managers are not the best. They left as I should of at that point as well. I contacted another Acura and they were super attentive on the phone. No attitude and no rudeness. If this is how Penske Automall does business, I will NEVER shop at any of your stores and I will share this negative experience wherever I go. Everyone needs to know and I know a lot of people around the valley. I am without a vehicle at this point and very frustrated with your dealership. I spent 8 days in the hospital recently. After being a bit down for a few weeks, I was actually excited and felt better because I was joining the Acura family. Little did I know I would be stressed out from this situation and disrespected. I doubt anyone acknowledges this or provides feedback to Matthew. Based upon recent experiences if you hire people like that... Anthony

From the moment I entered the show room I was treated with courtesy and respect! Mike was well prepared for our appointment with documentation about the car I came to test drive. The car was waiting for us at the door. The negotiation process was painless. Travis, the sales manager, was knowledgeable and courteous. Charles, in finance, was efficient and friendly. Matt, my service advisor, kept me well informed of the progress for some service that was required after my purchase. I was provided with an immaculate loaner during the time my car was in for service. The General Manager of the store was friendly and courteous when he delivered my car. Acura North Scottsdale is my dealer of choice now! It has been a long time since I have experienced this level of customer service! What a pleasure it has been to deal with this great team! Thank you all!

I hate car shopping, but surprisingly I really enjoyed my car shopping experience at Acura of North Scottsdale. Both the salesman Ray and sales manager Matt were every helpful and informative during my car buying process. Not once did I feel any pressure to buy a car. I made a car purchase on the third day after my initial visit. I feel like I was treated fairly and feel like the agreed upon price was fair. I would buy here again and would recommend Acura of North Scottsdale to friends and family.

I had a 2018 Acura ILX lease expiring in September. I’ve been watching Honda and Acura inventory like a hawk for the past 6 months. There is not only a huge microchip shortage, there are also a TON of cars on a boat in the pacific that can’t be offloaded. This left me with an expiring lease that I had an option to extend, but not such favorable terms. No new ILXs at Tempe, but Scottsdale got ahold of one 2022 ILX, put the numbers together for me online instead of making me come in, which made driving 35 miles to pick it up a no brainier. Shannon is the best. So is Bailey. Everyone at this location deserves and award.

This is the 4th Is lease from this accura Dealer and the 10th acura MDXI have least in the last 10 years And the service from acura North Scottsdale Is is the best. The general manager Robert Farnsworth was very helpful in the last 4 leases.

Quick and easy process. My main concern going into buy a vehicle is how tasking on your time it can be; however, with Acura North Scottsdale it was timely and efficient. I was also pleased with the fact that their prices were true to what they had posted online. There were no games. I had been shopping around for a vehicle for a few weeks prior to visiting Acura North Scottsdale. The other dealerships I visited had tainted my experience because those dealerships were making online claims, they were not upholding in person. Thanks to Acura North Scottsdale they restored my faith and proved that not all dealerships are the same. Thanks!

This was absolutely the best experience I have ever had purchasing a vehicle. I was not treated like a number or a dollar sign. Ray and Matt wanted to truly serve me in the best way they could. I could feelbthat they cared And THEY LISTENED TO ME. In not going anywhere else for my transportation needs in the future. I am very happy 😊

Acura of North Scottsdale is very fast and efficient. Matt was very kind and concise on what needed to be done and when it would be done. I always come back to get my Acura MDX checked up and fixed.

Ray and Brandon on the sales team are awesome! Great finance and management team too. Respectful, thoughtful, and professional. First cringe-free car buying experience I have had. Helped me turn a bad experience I had with another dealership into something really exciting that fits our needs. I am looking forward to working with them all again!