ACE FORD Mantua Pike, Woodbury

My family has purchased our vehicles from Ace Ford exclusively for over two decades and we have been very satisfied in dealing with them. No matter who we dealt with; sales and service, we have always had a pleasant experience……. Not something that can be said about all dealerships!

Second time here for oil change at Quick line Strongly recommend don’t call for any appointment if you call dose not matter how many times, answer is employee shortage. So please just go there it’s Quick Line. Not on the phone but at auto shop they treat you like V.I.P. Customer.

Fantastic dealership. Top notch customer service. Joe C was amazing throughout the journey of ordering our custom Explorer. Thank you Ace, definitely will spread the word to friends and family.

Excellent service! Mark and all of the staff at Ace Ford are always wonderful. They are professional, trustworthy and very knowledgeable. I always feel confident with the honesty of the Ace staff.

Fantastic Sales Rep Matt took very good care to satisfy our buying experience!!

The service representative was extremely knowledgeable. They even provided a coloring book for my daughter when she was getting whiny. Great experience!

I had to take my car to get repainted due to a manufacturer mess up. I got.my car back perfectly, everything was great! Including the people I dealt with!

Had excellent service the other day at ACE FORD on my 2008 Ford F150 lariat. Mark fields was my representative. He was very courteous and took care of me promptly. THANK YOU

The dealership was great to work with, I highly recommend them and this is my 3rd truck from them also.

Brett Campbell and staff were excellent in servicing my F150 with major repairs including a timing chain and turbocharger. He called me every step of the way, letting me know the diagnosis, progress, and cost required. I wanted to go with a place that knew my vehicle in and out, and I was not disappointed. I am grateful for quality and knowledgeable technicians during a time in which it is hard to find great work. ACE is the real deal!

We have taken two vehicles here multiple times for service and have had outstanding service. Justin was great in keeping us updated, making scheduling easy and ensuring we were happy. We did not buy out vehicles here but I can say that the next time we are in the market, the service team should get credit for the sale because we will come here!

Going to Ace Ford to purchase a new vehicle is always a pleasure. I have purchased several vehicles there over the years. The staff there is polite and professional. They make the buying process simple and hassle free. I highly recommend going to see AJ or one of the other great team members there at Ace Ford.

I have never had anything but 5 star customer service and 5 star service done on my vehicle. With special mention of Mike Fields who always goes above and beyond for the customers.

Nicest Ford dealership I've ever been in. Great service and nice people. A pristine Ford GT is the star piece in the showroom. Free coffee or water. Nice waiting room.

Have always had a great experience here when I was purchasing and leasing vehicles. Had some scratches on a truck that I was leasing and they did a great job in getting the scratches out. Not only did a great job on the actual service but were also very flexible in when they could take my truck. Very friendly and customer focused.

We brought our car in for an oil change and service and ended up getting $1400 worth of work done, mostly just maintenance. When we dropped the car off it was running perfectly and we never had any issues. When I picked it up I noticed the heat was not working. They had me bring it back in and told me there was probably just an air bubble in the coolant system. They “fixed” the problem and on my way home the heat stopped working. I ended up having to bring my car back in and they told me it needs a new pump and wouldn’t be done for four days. We called back to ask for a rental and spoke to service who expressed no concern for our issues and told us there were no cars available. Now, I’ve worked at a dealership before and my dad is a manager at an automall and has been for 30 years, this was handled way wrong. I know there is always a way to get a loaner for a costumer especially one who had to bring their car back twice after spending $1400 for an issue that was most likely caused by the tech. They could have just forked out the $30 a day for a rental but instead they are losing years and years of business from a responsible car owner who always get the recommended service. The costumer service has just been terrible and this will be our last time bringing our car to this dealership. We love supporting local business and this brings us no joy but we feel as though we were not valued at all. I would also like to add, Mark our service writer was great. He was not there on the days we had issues.

They did an awesome job of taking care of my new truck with an oil change and rotating the tires!! We've been buying trucks from them for years and will continue to do so!

The best experience at ACE FORD!! Gino Polimeni made sure I left with the exact car I wanted. He was very patient with me while I was very indecisive. Worked with my husband and I until we got the payment we wanted! Highly recommended!

We took our daughter's 2014 Ford Focus in for service last month. The "check engine light" was on and it was occasionally shuddering. Specific transmission hardware and parts are covered under extended warranty. We were immediately told by one of the technicians that the part may not be covered, but they would run diagnostics and follow-up with us. Later that day, a technician called to advise that the car needed a new transmission and it was not covered by the extended warranty. Needless to say, we were flabbergasted! After 2 days of back and forth conversations with 2 different technicians, who only gave us 2 options - (1) new transmission, or (2) transmission overhaul - we decided to take the car to another Ford dealership for a second opinion. The 2nd Ford dealership immediately diagnosed the issue as a faulty transmission control module, which IS covered under warranty. We drove the car home later that day and have had no issues since then. I sent an email to the service manager at Ace Ford, along with a copy of the service invoices from Ace Ford recommending new transmission or overhaul, as well as the service invoice from the other Ford dealership showing the repair work for the TCM. I never received the courtesy of a response to my email. In addition to this, earlier this year, I took my son's 2018 Ford Focus to Ace Ford because the interior overhead light was not working and I was charged over $700 because they told me it was an electrical issue, which took time to diagnosis, etc. In hindsight, I wish I would've taken his car for a 2nd opinion before paying. I now have no faith in the competency of the technicians at this dealership. I'll drive the few extra miles to Turnersville or Cherry Hill to get our cars serviced in the future.

I have 2020 F250 Lariat 6.7 Diesel. I took it to Ace for a leak that water would collect in the passenger floor board. The carpet smelled like mildew and I requested it be replaced. After all it probably leaked after every rain for a year and half. I just so happen to notice when cleaning the truck. Anyway, the service department was aware of a bulletin that Ford put out of a known issue. Ford should have done a recall but they didn’t. Ace Ford had my vehicle for 4 days for fixed the leak but never replaced the carpet, stating the tech never smelled mildew or seen mold. I can’t believe they never ever cleaned the carpet or pad. But like I told them in an email. Ford quality has fallen and I need to lower my expectations. I take my truck to Ace Ford out of convince not quality or workmanship. Warranty issues only way my truck 👀 Ace Ford

Wonderful place and staff..purchased my 1st car there in 1992 and still go back..even during pandemic very accommodating...from start to finish made me feel welcome! Check them out you won't be disappointed😋

Outstanding Service Area! Mark Fields and the whole service team was knowledgeable and helpful. Called ahead of time and made an appointment. When I arrived there was a Convenient drive up location and they took my truck right in! Great job Ace Ford!

I have been buying vehicles with Ace Ford Motor in Woodbury NJ since I was 22 when my father first introduced me to the dealership. My experience over the years with management, salesmen, service and parts departments has been outstanding! Recently, I purchased a vehicle and my salesman Joe Christopher and finance manager Matt Ricci were very courteous, informative, and made the process easy. Thank you Ford Family!

25 years,6 vehicles so far. Ace Ford Woodbury the place to go. We buy and get service on 3 vehicle's there. Can not do better anywhere else. Mark in the service department is great. If you're buying talk to Joe Christopher...not family. Thanks Ace Ford.

Had a fantastic experience again working ACE Ford to buy our son his first car. Joe Lance took care of me as usual, got us exactly what we were looking for and our son couldn't be happier with his new Bronco Sport.

Mark and the team were very helpful and efficient making the buying process very streamlined. I would recommend anyone to visit or give them a call if you are looking for an honest and straightforward car buying experience.

I found my vehicle online and drove 40 minutes to Ace Ford. What a diamond in the rough this dealership is. Huge thank you to Dina Joseph and Anthony for making my car buying experience stress free. I'm recommending all my friends and family to go there.

Ace Ford...Great place; look no further. Mark Galiazzi is easy to work with, nice sales guy, and good experience always when dealing with Mark. That's what you want.

Very pleased with everything and everybody at Ace Ford while have my Edge in for a recall and service.

Gino took very good care of me here at Ace Ford, got me a brand new vehicle and it was a very easy process! Definitely ask for Gino if you’re looking to get a vehicle at this location! Not only was he very helpful, he also was incredibly kind to my 9 year old son! Very very kind person and I would recommend him to anyone anywhere! Very nice gentleman, he even asks how my son is doing any time i talk to him on the phone. Wonderful human being, 10/10 would recommend 😊

I needed to get 2 issues fixed on my 2009 Ford Fusion, both recall issues. I called Ace Ford first (even though I didn't purchase this vehicle from them) and was blown away by their customer service. They immediately scheduled my appointment and took no time at all to fix the recall issues; calling me every step of the way to let me know how the repairs were coming along and when I could expect my car back. I can't thank them enough for their great service and professionalism. My car runs great and I feel much safer knowing these issues were taken care of. Thank you Ace Ford!

Ace Ford is a great place to have warranty work completed. Always finishing our various projects in a friendly and professional way. They've been very helpful and always have the right parts.

I had a great experience at Ace Ford. I had the pleasure of working with Gino and he made sure my first car buying experience was a great one. During a tough market to buy a truck he was able to work with me to make sure I got the truck I wanted, at a price I was looking for. Thank you to Ace Ford and huge shout out to Gino for making this possible.

I put in a price request twice with them on their magical "request today's price". ZERO response. Most dealers would be back in email in seconds! Tonight (hours after my 2nd request), they mark the SUV up $3000 for "Fair Market Adjustment"! lol. Did you really think that consumer aren't on to you? Scumbags!!

Had my car in at Ace Ford to have two more recalls taken care of over the past couple of days. The techs did an amazing job and finished both recalls in a timely manner. I dealt with Justin when dropping my car off and picking it up, he was both professional and pleasant to deal with. I would not have any problem taking my car back to the shop if needed in the future.

Ace Ford does not care about it's customers. They have had my truck for almost two months since July 8th 2021 for warranty work. Parts are delayed for yet another month as of now. I kept asking for a loaner vehicle they kept saying they can't. They have only tried to help with the delayed parts as much as the warranty allows them despite my special circumstances. Which involved moving across the country. I was technically homeless and my wife and kids moved to stay with her parents. While I basically bummed couches. Until I decided to pay an exorbitant amount of money to move all belongs that my truck was supposed to move. I was paying for an apartment across the country that I was not living in because of ACE and Ford motor company's lack of empathy. My newborn son went weeks without seeing his father simply because the owner Christopher did not want to go out of his way to help. Thanks to ACE and Ford motor company I am in debt and have suffered. If you care about your family do NOT patronize ACE.

Best vehicle purchasing experience with Ace Ford. Been very busy with work and had very limited time. Mark Straup was able to help out and hook it up with timely assistance. I gave them a deadline on what time I had to leave and had time to spare. Painless buying process, everyone was extremely helpful and personable. Even their finance guy Anthony was nice to talk to. Definitely impressed with the service, been with Dodge and Jeep previously, never had this level of service before. Keep up the good work, gents.

Gino Polimeni helped me buy my car today! He was amazing! They staff there is great and I can’t thank him and the staff enough for helping me buy my very first car!! Have nothing but great things to say about this place!!

Our experience at Ace Ford was 5 stars from start to finish. Every employee we came in contact with from first walking in, to test driving and negotiating, to signing for our vehicle, to picking up our registration and tags was extremely courteous, friendly and helpful. We could not have asked for a better car buying experience, and will definitely refer the team at Ace Ford to everyone we know! Thank you!!

The service required and the service manager were great. Our 2020 Ford Escape with barely 1400 miles on the odometer died - absolutely NO power at all in our driveway minutes before we were off to NW NJ for the day. Glad it failed us at home and not on the road. I was assured it would not re-occur and are hopeful it does not happen again, since we have plans for a longer trips south to Florida soon. I am enjoying my first experience with a hybrid car and still learning. Other than that, the sales (Lyle et al) and service at Ace were excellent!

Brought 2016 F150 in for battery replacement 0800 Saturday morning. Job completed in less than an hour and the price was fair. I've never had a disappointing experience at ACE in sales or service.

Have always had a great experience here when I was purchasing and leasing vehicles. Had some scratches on a truck that I was leasing and they did a great job in getting the scratches out. Not only did a great job on the actual service but were also very flexible in when they could take my truck. Very friendly and customer focused.