5Point Credit Union US, Nederland

SO OVER 5 POINT CREDIT UNION. changing banks. Customer service is unprofessional AND so is the manager. The manager couldn't help about this ongoing issue with our checks lately in pending status making our bills bounce. They are telling me they dont see pending checks? We see see pending.funny when the check post last time as I get of the phone with them and after they fee us to death. It's been clock work over 4years paid same day. Now they tell me they going to change when we get paid what day etc. This time I have screenshots and conversations .Careless and heartless people. They have a dont care attitude that rubbed me the wrong way.

Ms. Dalleshia Grogan is awesome. She helped me change my password, set me up so I can pay my car loan online, and is very patient. What impressed me the most she knew the banking side and IPhone side. I’m grateful. Go see her.

Simply the best credit union. They are pro's at customer service. Their credit card interest rates are fair and not exorbitant....same with their loans. I love this bank. I've been a member for several years. Bravo!

Fivepoint needs to seriously get their credit card services together. It should not take 20 minutes to make a phone payment. The system doesn't even recognize the card number then automatically sends me to a person. Making payments should be simple. Shame on you as a banking institution not to fix the issues with credit card services. Someone maybe the bank president needs to get involved.

I got pre approved for a boat loan yesterday and here I am 30 minutes before they close(following day after pre approval) still waiting for the loan documents to be sent over to the Lumberton branch. So if you are seeking a loan it apparently takes over a day before it is finalized. Not happy with their service at all.. I do not recommend.

Big shout out to LeKiesha and the loan officers. I came in to get pre approved for a vehicle. As an independent contractor who just started their career and earns cash it wasn’t the easiest to show proof of income. They gave me a chance and now I can get the vehicle I wanted. They worked hard to get me approved and with a great rate. Thank you guys for helping me and trusting me.

Horrible customer service and understanding. Been with the credit union over 10 years never a late payment. I became ill with covid and didn't have chance to update my address received a late pay on my cc. They wouldn't budge to help keep off credit report. I even offered to pay the whole card off. It wasn't money just slipped my mind. Dropped my credit score 80 points. 10 years you can't make one mistake insane. Zero concern for customers in a pandemic.Also tried to pay online not an option which made me forget.

I worked with Jackie, the loan officer and she was amazing! She was able to get me a loan the same day without me ever having to come in, she even delayed her lunch to ensure I was taken care of. Jackie Daniels is the epitome of great customer service and has earned 5 Point a customer for life!

They are very careless about their member's accounts. I recently dealt with a situation on a holiday loan where the bank messed up and mixed my account information with another person's account information. Once their mistake was brought to light they treated me as though it was my fault. Leeann Foreman, the loan officer on the account that mixed up the account information, was very rude and didn't want to value my concerns about the matter and speaking with her supervisor, Reginald, was a waste of my time. They both were very unprofessional, inconsiderate, and careless while dealing with my crisis they created. They make 5 Point Credit Union a place I never want to visit or trust with my money. They get one star because it won't allow me to leave zero.

Waited 30 minutes to speak with banker when a lady showed up got signed in asked how long of a wait it would be after which she got mad so one of the bankers went and spone with another one and magically she skipped me and another person and was helped first so therefore i proceeded to get up and leave vad service do not recommend