1st Liberty Federal Credit Union Smelter Ave, Great Falls

My uncle passed away and as soon as the person in charge of reading the obituary section in the paper saw his name as just a death announcement proceeded to take all the money out of a joint account to pay off a line of credit. This bank did not notify my aunt who also has her name on the account to inform her that she will not have any money left in their bank account. Due to the inconsiderate and unproffessional actions of this bank employee, my aunt does not have enough money now to cover the cost of funeral related expenses for her husband of 56 years.

My auto loan is through this Credit Union. The process of receiving the loan was easy and wonderful. I will probably bring my future loans through 1st Liberty. However, when I wrote my first check to pay my loan (as I bank elsewhere) 1st Liberty said my check bounced! They were very unhelpful in the entire situation and it took them several days to identify the issue (which my bank was able To identify that my check was in fact good in less than one minute). This has since been corrected and I have not had another issue writing a check to pay my loan. However, recently while traveling I spoke with a CU representative (I’m not sure of the location as it was over the phone) and explained that I need to make my payment over the phone with a debit card. I was notified of a $10 fee for such, and having never made the payment over the phone I asked for a one-time waiver as I was traveling and did not want to be late. The agent insisted I was already late and used a disparaging tone and refused to be of assistance. After several minutes on the phone, including her trying to deal with an issue that had already been resolved (she must not have looked at the notes as I suggested) she disconnected the call very abruptly and rudely. I called back and was delighted to speak with a different representative. I explained the situation and that I was prematurely disconnected and she waived the fee right away and processed my payment very politely and expeditiously. If processes are in place to ensure money is not mismanaged and all agents receive the same level of customer service training this very well could be a 5 star financial institution.

We had a crazy move and Betty and Danelle were absolutely awesome at helping us the whole way and keeping our account safe. We can't thank them enough.