1st Franklin Financial Dekalb Plaza Blvd, Fort Payne

I had the pleasure of working with Mrs. Tonia and it was one of the best customer service experiences I’ve ever had. She was kind enough to wait on me after closing bc I work out of state and have a hard time making regular office hours in town due to commuting and she waited for me to arrive, had a smile on her face the entire time and was very fast completing the transaction! I highly recommend 1st Franklin Financial for any financial services you may need!

We have been with first Franklin financial for several years now and I am impressed by the friendly service and staff. They have never let me down. Thank you for the help that you have given us.

Tonia is sensational to work with! It’s always a pleasure doing business with them.

I highly recommend this place the staff are great and very nice have been working whit them for a long time and never had any problem

Tonia has been wonderful and extremely helpful! Definitely recommend coming here.

I was very pleased with the service provided for me by Carla! I had worked with her before and the process both times were so easy. Did almost everything over the phone and then went to the office to just sign and pick it up. Will use them again for all my loan needs.

Great experience! Fast, friendly service. Helped me when others would not. I appreciated the attention to detail and courteous staff members.

I would like to acknowledge the wonderful service provided to me by 1st Franklin Financial , they came to my rescue when I really needed help , especially Tanya . From the very first moment I spoke with her on the phone I can’t tell you enough how much I appreciate how thoughtful and kind and thorough she was , she was amazing to say the least ! I have never been treated in any business as I was there . It felt like I was among family and friends . Those guys there was so awesome and kind and they really do care about the people that comes in the door ! They were a Godsend to me ! I can tell you from experience that if your ever in need of help like I was , they go out of there way for you . I just wanted to say thank you Tanya and all those guys there at 1st Franklin Financial , from the bottom of my heart and how much I appreciate how I was treated there . I know where to go from now on and if anyone ever get ‘s in a bind like I did , then believe me , you could never go anywhere else in this town that cares more than those guys do , I promise ! I’m a customer for life if I could give them a 50 star rating I would ! Thanks again , Carol Monroe

Always nice and helpful! Always there when I need them especially in these times! Understanding when I'm having a time and might be late

Excellent customer service and always fast to answer questions and requests. I’ve done business with 1st Franklin for years and they’ve always went above and beyond to accommodate my needs. Craig is fantastic to work with! Super friendly and professional, highly recommend!